Steam Help

[nykirnsu]

Recently SteamGuard asked for me to authenticate my Steam account (saying I was using a new computer, despite the fact that I wasn't). I never got the email containing the access code. I've asked about it on SteamSupport and now I have two questions.

1) SteamSupport needs me to show my CD key as proof of purchase. Does one come with downloading Steam, and if so where on my computer can I find it (I own a Toshiba)?

2) If I create a new Steam account, will I still be able to play my old games? Now, I know I can't continue from my current save on any games, but will I be able to at least restart the games without having to repurchase them?

Thanks in advance.

 

[BrotherRool]

You need your old steam account to play any game that had a mandatory steam log in (this includes disc based games). I think sometimes there's a small grace period for games already installed on your computer, but I'm not sure about that and ultimately they're bound to your steam account and require it to play.

 

[Doom972]

There are various reasons why Steamguard would recognize your computer as a new one: hardware changes, IP address change, etc.

As for Steam Guard: Did you check your spam folder? You should get an email on the email account you registered on Steam with.

It's strange that they ask for a CD-key as an identification method, are you sure that the one who asked for this is from Steam Support? If so, the CD-key they are referring to is probably the CD-key of one of your games. Ask exactly which CD-key they want.

The games that you own on Steam are tied to that Steam account and cannot be transferred.

 

[nykirnsu]

Thanks for the help, and no, the email isn't in spam, I checked countless times.

 

[DoPo]

Thanks for the help, and no, the email isn't in spam, I checked countless times.

Which email provider do you use? Some do take a while to show up the email, for example I know AOL is a tad slow in that regard. I'd suggest using a different email provider. Well, later, as you can't change it now. I personally have never had a problem with Gmail, emails from Steam have always appeared instantaneously.

As for the CD key, they mean a CD key for a game. The reason being that if you do have the CD key, it's (most probably) you who is the owner of the account, not just a random person impersonating you.

And yes, the "new computer" is a bit cryptic and misleading - in reality and change of your PC, including a new internet provider, could trigger it.

 

[NLS]

Yeah, if you can't find that code in your email (and you're sure it's the right email and everything else), then you can try to get the CD-key for one of your disc-based games that you've registered on Steam. That way they can make sure you really own the account.