Suggest improvements for Steam.

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Jak2364

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Feb 9, 2010
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This is a small thing, but it should be much easier to buy separate DLC's. I shouldn't have to go onto a separate page for a DLC item just to add it to my cart, why can't they just add some "+" signs next to the DLC's and add them to your cart that way?
 

DrunkOnEstus

In the name of Harman...
May 11, 2012
1,712
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Customer support and talking to them overall should be a lot simpler than it is. A few months ago my bank account got hacked, and I had to re-do everything with my debit card and shit, a total nightmare. My bank got it sorted out and I had a new card and account number within a week, but the process tripped some kind of thing with Steam where charges for games had been chargebacked and I was suspended for like 2 months. No trading, no selling cards, no multiplayer, no talking to my friends.

I tried to have my bank call them, and they said they couldn't get anywhere. When I finally got a hold of a person from Steam, I was told that I wasn't able to just give them the amount of money contested in the chargeback to unsuspend my account. I was pretty much told that because a chargeback happened at all, for any reason, that I had to wait out my suspension and that I couldn't fix it.

That's pretty much the only negative thing that's happened to me directly with Steam. I agree with all of the suggestions listed in this thread, but Valve acts so secretive and cloak and dagger about talking to its customers that I feel I have a strange business relationship with them. My recommendation would be to be more available to consumers in general, and have a sense of humanity and avoid being so black and white with all customers no matter what.

Thankfully, I was able to play my single-player games during the suspension. If I had been locked out of the games I bought (or licensed, whatever), I would never ever buy a game through them again. It was during that suspension that I felt such little sense of ownership over those lines of code that are assigned to me.

EDIT: Another thing. If you're going to release a game from 1997 or whatever and give it a release date of 2014, make the fuck sure that the game runs on Windows 7/8. GoG is a much smaller company and do an amazing job of making sure that the older titles they sell run properly. If something isn't working, they'll work to make sure it does. They say it costs them money to update these older titles or use DOSbox or whatever, but it's worth it as it fosters good will with their customers. I don't like it when an older game on Steam is pretty much a rip of the original CD from 1996, with a "good luck figuring out what compatibility mode you need to use, and that's if you don't need fan-made mods".
 

Headsprouter

Monster Befriender
Legacy
Nov 19, 2010
8,662
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I'd like to be able to sell games on the marketplace or, as others have said, have some sort of refund policy.

Multiple tabs would be nice on the browsers, and I'd like to get extra copies of bundled games I buy. I was dissapointed that I didn't have an extra copy of Castle Crashers to give away after I bought the BBT bundle.
 

DoPo

"You're not cleared for that."
Jan 30, 2012
8,663
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1) Better download management.

At the moment, the download management just about ticks the box of "it's there" but it's not really good - the speed limits, in particular, are somewhat coarse grained and on top of that, they don't work really well - if the speed limit is reached, the downloading stops for a couple of seconds, then starts again trying to build up to the speed cap. And when it reaches it it repeats that cycle. It might be my location or something, but it shouldn't happen at all.

Also, the download scheduling is pretty much non-existent - you can only limit the patches, but as far as I see, it doesn't seem like you can schedule something to be downloaded overnight or at least have the speed cap be enforced/dropped for some portion of the day.

While not vital, these are certainly good features to have that would help a lot.

2) Better search. To be honest, the search works, but it always left something to be desired. For example, I'd like more complex positive search options than "this one thing", at least offering ANDed multiple instances of the same parameter would be useful, for "it has to fit this AND that". For example, I may want a game that has categories "Local co-op" and also "Full controller support" at the same time. Or, also, I might want to have both "Free to play" and "RPG" listed as genres or something.

What I'd like even more is having negative search parameters, so you can do stuff like "All games but not Early Access" when searching.

And finally, the price ranges are not really useful. Introducing a minimum as well as maximum could help, but more importantly, at least it should have a variable input for what the price is. Currently you can only do the following:

Under £4
Under £7
Under £12
Under £15
Over £15

Which brings up a shitton of results back and if you only want under £1, for example, it's an overkill. Now, you can just fix it using the query string when searching (I do it all the time), however, I also understand the fact that it's probably not everybody's thing. On top of that, you can't do it in the client.

3) The ability to own Free to Play titles.

I've played Path of Exile and what I want to do is install it whenever I want. But I can't. Not immediately, at least - if I don't have it installed, I need to go to the store, find the entry there and then install it that way. Instead, I really want to have it in my list of games, so I can access it any time. I've got so much time invested in it, I do consider it "mine". Even if I haven't played it for a while.

A button that amounts to "add this to my library" is going to be really useful in that regard. Also, it'd be good to have the option to remove the games from there, too.

4) Various improvements can be done with Early Access.

No, I don't propose ditching the idea or heavily cutting back on it, not the slightest. Quite the contrary, to be honest - I do want to see it evolve, however, I want to see it become better for all parties. One criticism against Early Access is that people don't want to pay for beta testing games, for example. And I agree - people should not beta test games for money. However, one thing that somewhat escapes notice is that Early Access is not supposed to be, or essentially amount to, "beta". No, instead I see it as an agile development of the game - the people who bought Early Access title should be the ones dictating how it develops. Of course, conversely, the developers should be putting stuff on Early Access if they plan on working with the community as they (literally) are the customer for whom the developer works. Well, agile principle 6 requires face to face communication but whatever - devs should be able to work around it. After all, agile development is nothing if agile, and even the manifesto starts with "Individuals and interactions over Processes and tools".

So, in essence, the "public as a bug hunting monkey" aspect just shouldn't be. On both sides. There are various things that can be done to achieve that, and I will not (also, I quite probably cannot) go over all of them. But if I were to suggest one thing, then it'd be the option to withdraw from participating in Early Access. Maybe the developer broke their promise, maybe the game starts going in a direction you don't want, maybe you just lost interest or whatever - it should be possible to stop playing it and receive a refund. Maybe not 100% of your money[footnote]after all, you did play it. Or if you didn't, you maybe should get all your money back.[/footnote] but not a symbolic refund either - say, 80-90% refund sounds reasonable. Of course, there can be a lot of variations and options here as well, but a refund should be a possibility.

5) Refunds in general.

I do agree that refunds should be an option. Various ways to implemented with a lot of hurdles to overcome, all of them, but I do think something needs to be done, some time.

6) Valve should be more receptive to feedback.

I am talking about the incident with the Euro Truck developer and the XSS vulnerability. Now, I do not support Mr Duda - I do believe that what he did was wrong. However, Valve should also have handled it better - a security vulnerability is something you do NOT just leave hanging around. Ignoring the information and neglecting to take action is something that absolutely should not have happened in the first place. Again, I'd like to point out that exploiting the vulnerability is not the correct action to take in this case, even if, it resulted in a fix. Two wrongs don't make it right.

7) Option to not have achievements.

I don't like them - it's that simple. I find them annoying. Now, I could disable the Steam overlay, and I wouldn't get achievements that way, but I'd rather have it, as it's useful - I just don't want the non-game popups on my screen.

8) Have the option of not including a greeting message when purchasing a gift.

Seriously. OK, it's really just very mildly irritating when I have to fill one in, but I don't see the real need for one. It's just making the act of purchasing a gift ever so slightly more complex and slower. As in, about twice as complex and slow. I am buying some games from the Steam sale for my housemate[footnote]due to issues with his bank card he can't himself right now[/footnote] and every time I do, I have to fill in this greeting with a name, message, signature. I do just type in a single letter in each to get it over with quickly, but it's just a mix of annoying and amusing - I can literally just shout and he'll hear me - including a formal greeting is redundant. Also, if I weren't buying it for him, I might still just not want to fill this in - I might be on chat with somebody, or I might want to just send them an email or otherwise communicate in a different way than the greeting card.
 

The Madman

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Dec 7, 2007
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Better DLC management on the storefront. As someone who loves Paradox games it's a pain in the ass to try and sort through all the DLC on the store page for something like Crusader Kings 2 or Europa Universalis and figure out which I have, which I don't, and which I'm interested in.

How is there not at least a 'don't show DLC I already own' button? You'd think that would be pretty damned obvious. Hell it's so obvious maybe it's already been implemented and I just don't have it enabled or something. Is it? Because if steam doesn't have that option or at least one like it they really need to get around to implementing one.
 

selce

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Nov 27, 2007
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Alfador_VII said:
The most obvious change is to HAVE a refund policy. Currently Steam will only refund pre-orders, and that took many years to be implemented, and then on rare occasions you might get another refund.

When the reviled EA's much hated Origin has a better refund policy than you, you are doing something very wrong.

It's a shame you limited me to ONE change, as I can suggest several more, the simplest being a toggle to hide all early access games on the front page, like already exists for DLC (I'm not suggesting removing early acces, just giving the option not to have the page clogged up with it)

I agree with you 100% on the early access toggle.

Don't get me wrong, I've bought quite a few games on early access and have enjoyed a few of them but i does kind of annoy me when half the front page is listing games that are essentially not finished.
 

Shadow-Phoenix

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Mar 22, 2010
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Aris Khandr said:
A big one for me is a "game night" checklist. Go into your friends page, tick a box for who you want to play with, and Steam spits out a list of every game that all of you own. When some of us have over 500 games, it becomes exceedingly tedious to go through each one trying to make note of who has what. Steam already knows all of this information, there is no reason that they don't implement something like that.
YES THIS!, I cannot vouch for that improvement enough, me and friends last night were going through which games we all own and it took us around 15-20 mins going through them all and asking if we'd all agree to play one or the other and it was hella tedious.

But yeah I would very much love that option along with my own suggestion of better and improved filters, I dislike seeing early access games all plastered on the front page along with DLC split from other games, it's why I find places like GoG and Origin more manageable and not throwing junk in your face to wade through.

I can say though that with all these suggestions that really should have been a thing a few years ago really shows how Valve need to step it up in the improvements area.
 

RandV80

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Oct 1, 2009
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Rednog said:
RandV80 said:
Concerning a refund, how much of Valve not having one while EA does have to do with the fact that Origin is essentially a platform to sell EA games while Valve sells games from damn near everybody? I mean I can understand why people would want this but I have a hard time perceiving how it could actually be implemented without becoming a nightmare.
Simple, have a short window where the game is refundable. The consumer has X time to check out the game and see if it works. Make it a reasonable say 7 days, the game can't reach past Y hours (avoid people zerg rushing stories and finishing). In this 7 day period the money doesn't go to anyone, it sits in limbo, once that X or Y time passes the game becomes non refundable and Valve hands over that cut to the publisher. I doubt this would be much of a hassle since it would be unlikely that valve hands over the cash to the developer after each transaction.
Steam tracks your time played when you're connected to the internet. You can play offline, but it doesn't count towards played time or any achievements/stickers/cards/whatever. This is likely a security design, as if Steam allowed users to upload these sorts of things while offline you open the door for all sorts of mischief. For example, scummy developer with a shit early access game. Gets some buddies to switch Steam offline for a week, play a little bit then hack the file that's to be uploaded to read 100 or so hours played. Now he can log back into Steam and get a glowing review from a 'player' that's spent significant time in the game.

Now obviously it wouldn't be that easy, these files would be encrypted. But the point is it significantly increases the security risk because you're essentially handing the end users your locked box then walking away. And while decrypting the 'locked box' is one thing, for a refund all you have to do is destroy it. Buy the game, switch to offline mode, play it through, kill whatever file Steam is going to want when you log back in, then log on and ask for the refund.

So basically how I see it is this comes down to a choice between an offline mode or a refund policy. Yes Origin has both, but again they're really only selling EA games. Makes it much easier to eat any loss through abuse, and write it off as a necessary expense to promote goodwill with their brand.
 

Elfgore

Your friendly local nihilist
Legacy
Dec 6, 2010
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1. Refunds. I've got a few games I can't play because of issues. I want a refund, well tough shit.
2. Early Access. I don't mind the concept and I like that they point out you're playing an unfinished project. But I don't like seeing them on the front page or on sale. Like for this sale we've had Maia and Spacebase DF-9 on flash sales. Both are completely in states not worth the price. They're nothing but demos at best. They shouldn't be on the sale.

Other than that, I enjoy Steam.
 

Callate

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Dec 5, 2008
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I'd like to see "specials" sorted better. If there's 136 specials, I'm probably not going to browse past the first page or two, and if it's flooded with DLC costumes that are going for 25% off preventing some poor indie developer from getting his or her shot in the sun, that's a damn shame. I also don't think anything going for full price should *ever* be listed under specials (I haven't seen that one for a while, but just to be clear, I never want to see that again- as I say, the typical list of specials is cluttered enough as it is.)

Don't let developers run their own forums. I know it would be a hassle for Valve to have to have moderators to oversee all the Early Access and Greenlight forums, but short of a determined trolling effort, I don't think a game's developers should be able to censor criticism; we've already seen that kind of abuse more than once.
 

lacktheknack

Je suis joined jewels.
Jan 19, 2009
19,305
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Become gog.com, except with Linux support.

It's sad being a mere one step away from Utopia on two different fronts. gog.com doesn't support Linux, and Steam doesn't do DRM-free downloads. ;____;
 

Arakasi

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Jun 14, 2011
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1. Better refund policy. If I bought Air Control (for example) I'm going to want a refund.

2. Stop allowing developers to moderate their own forums. Let them flag posts for Steam to deal with if they actually violate the ToS.

3. Display the Metacritic (or Steam equivalent aggregate review store) on the store page regardless of the content-creator's wishes. Although I and many other gamers take these scores with a grain of salt, it's important to see general reaction before going into a game, so if necessary we can research more deeply why others disliked it.

4. Better DLC management. I want to be able to see what DLCs I do and do not own for any game I own.

5. Allow me to not show my friends what I am playing without my consent. It's really annoying.

6. Provide a 'No DRM' option for developers/publishers. I'm not sure if this is a thing, but it should be.

7. Better quality control. Don't sell me broken games like Air Control. And don't sell me fixable broken games like Vampire the Masquerade, while they're still broken.

8. Make it clearer what is actually a new release and what isn't. Putt Putt Saves the Zoo was not released in 2014.

9. Make it clear what is/isn't Early Access on the store page, and ensure that every game with that Early Access green bar makes it emphatically clear what Early Access means to the consumer (i.e. this game could stop development right now and you'd have to deal with it).

10. If I don't want to download an update for a game (by indicating that I don't) don't leave it on my downloads page until I decide to download the update. Just allow me to untick the option to turn it off when I feel like it.

11. During big sales events, ensure that if you're offering a game for a certain discount, that it won't be discounted further sometime in the sale. It discourages buying games until later to see if they are discounted more, and loses potential sales. If you're going to keep it the same, you could provide a steam credit for the difference for all users who bought it earlier, and this would also encourage them to keep spending during sales.


Having said all of this, I still really like Steam. I just think it needs improvements in those 11 areas.
 

The Artificially Prolonged

Random Semi-Frequent Poster
Jul 15, 2008
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1. Proper simple refund procedure.
2. The ability to automatically put those trading cards on the market place for whatever the average price is once earned. So those of us who aren't too fussed about the whole trading card thing can have their inventory clear of all the clutter.
3. The ability to play without logging into steam at all. I'd prefer no drm full stop but at least make it so that I can chose to log in to steam when playing after the game has been downloaded, installed and booted up once before. It can be annoying when steam decides to up date when I just want to get into a game straight away. On that note;
4. Flat out not allow games with that require additional third party services to work onto the store without removing it first. It's completely redundant and just adds another potential load of updates to have to wait to download.
5. Have some way of dealing with no longer wanted games on the library. I've closing in on 200 games on steam and while I've enjoyed the majority of them some I'm honestly never going to play them again or I found I just didn't enjoy them. If I could do a trade in for some steam wallet funds or just even remove the game from my library and be able to gift it to someone else would be appreciated.

lacktheknack said:
Become gog.com, except with Linux support.

It's sad being a mere one step away from Utopia on two different fronts. gog.com doesn't support Linux, and Steam doesn't do DRM-free downloads. ;____;
gog.com announced a few months will be supporting linux on a number of games in their catalogue from this autumn. So some silver lining their. Of course all games that run through DosBox and SCUMMVM will work on linux already, just extract the install files using innoextract and then run them through the native linux clients for those programs.
 

DoPo

"You're not cleared for that."
Jan 30, 2012
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Callate said:
I'd like to see "specials" sorted better. If there's 136 specials, I'm probably not going to browse past the first page or two, and if it's flooded with DLC costumes that are going for 25% off
You can filter to show games only.

lacktheknack said:
Become gog.com, except with Linux support.

It's sad being a mere one step away from Utopia on two different fronts. gog.com doesn't support Linux, and Steam doesn't do DRM-free downloads. ;____;
GOG are going to support Linux, however [http://www.gog.com/news/gogcom_soon_on_more_platforms]

Arakasi said:
6. Provide a 'No DRM' option for developers/publishers. I'm not sure if this is a thing, but it should be.
For what it's worth, that actually is a thing. For example, Bindings of Isaac can (and does) happily run without Steam.

Arakasi said:
7. Better quality control. Don't sell me broken games like Air Control. And don't sell me fixable broken games like Vampire the Masquerade, while they're still broken.
Bloodlines is not officially fixed, though. Or do you want Steam to offer games with unofficial third party content incorporated with it? I don't even want to imagine the shitstorm if that happens.

Arakasi said:
every game with that Early Access green bar makes it emphatically clear what Early Access means to the consumer (i.e. this game could stop development right now and you'd have to deal with it).
If people aren't getting this message right now, then I doubt much can be done to improve it, aside from somebody physically visiting them and shouting at them until they agree that, yes, they are OK with the game. Or call the police or something. It pretty much says it there right now.
 

Lilikins

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Jan 16, 2014
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Also a petty one I spose, but nevertheless.

Id personally like to 'raise' the steam level via trophies/achievements you get in games. As of now the only way you can raise it is by buying cards/using them to make badges. Donno, Id find it alot better if you could raise your steam level via trophies and achievements that are there. Even if its a minimal number such as..what do I care..5, but you'd still be able to raise it to a specific level then.

Id personally just find that more rewarding to actually get them then, seeing as atm as far as I can tell (please do correct me if Im wrong) they have absolutely no point in getting except for gloating reasons to those who care (which is practically no one.).
 

Dr.Awkward

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Mar 27, 2013
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Either get rid of or retool the trading card/badge nonsense you're required to do to get customization. If I've played a game for over 100 hours, that itself should mean that I get the badges, avatars, backgrounds, smilies, etc. for being so dedicated to that game instead of going through a card game. Or just do what GOG does and give to me immediately, and don't make anyone go through the stupidity that is card collecting/trading.

It's bad enough you broke your own adventure game in the Summer Sale by allowing to sell team change items.
 

Arakasi

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Jun 14, 2011
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DoPo said:
Arakasi said:
7. Better quality control. Don't sell me broken games like Air Control. And don't sell me fixable broken games like Vampire the Masquerade, while they're still broken.
Bloodlines is not officially fixed, though. Or do you want Steam to offer games with unofficial third party content incorporated with it? I don't even want to imagine the shitstorm if that happens.
No, I want them to A: Fix it themselves, or B: Make the developer/publisher fix it before they sell it again. Or C: Mention it is broken on the store page, and recommend a fix.


DoPo said:
Arakasi said:
every game with that Early Access green bar makes it emphatically clear what Early Access means to the consumer (i.e. this game could stop development right now and you'd have to deal with it).
If people aren't getting this message right now, then I doubt much can be done to improve it, aside from somebody physically visiting them and shouting at them until they agree that, yes, they are OK with the game. Or call the police or something. It pretty much says it there right now.
Ah, it has improved since I last saw it, but it's still not perfect. It should say something to the effect of what I said there.
 

Canadamus Prime

Robot in Disguise
Jun 17, 2009
14,331
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Scrap Early Access. And rein in you Library. Yeah it great to brag that you've got more games than anyone else, but you're so oversaturated that I don't want bother sorting though it all looking for somthing that's actually worth buying, considering most of it is shit or goddamn Early Access which I won't touch with a 500 ft. pole.
 

DoPo

"You're not cleared for that."
Jan 30, 2012
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Arakasi said:
No, I want them to A: Fix it themselves,
It would still be a third party unofficial fix. Unless done officially, as in contract with the developer/publisher. Even then, that means that Valve has to dedicate a lot of resources on that task. I believe it's quite simply unfeasable.

Arakasi said:
B: Make the developer/publisher fix it before they sell it again.
I do agree with this. And it's a big problem I have with Activision selling Bloodlines, to be honest - they just took the hard work of many, many people and now get essentially free money out of it, without doing anything. I don't just mean Troika - there are also all the people who worked on fixing the game through patches, and all the people who spend time in the message boards solving other player's problems. All of it is work that Activision should have at least participated in, yet they haven't the slightest. Bloodlines manages being "out there" despite Activision, yet Activision is getting money out of it.

Arakasi said:
Or C: Mention it is broken on the store page, and recommend a fix.
I really don't know about that. On one hand, it is not "official" information, which is what the store page tries to offer, then again, it's not that far off either. Moreover, they do have "this game is best played with a controller" after Dark Souls which is a similar concept. There is something that can be done there, but I am not sure of the best approach - perhaps sticky-ing a thread with unofficial fixes on the forum and linking to that might be a useful compromise.

DoPo said:
Arakasi said:
every game with that Early Access green bar makes it emphatically clear what Early Access means to the consumer (i.e. this game could stop development right now and you'd have to deal with it).
If people aren't getting this message right now, then I doubt much can be done to improve it, aside from somebody physically visiting them and shouting at them until they agree that, yes, they are OK with the game. Or call the police or something. It pretty much says it there right now.
Ah, it has improved since I last saw it, but it's still not perfect. It should say something to the effect of what I said there.[/quote]

It does. Not directly on the store page, in there is says

This Early Access game may or may not change significantly over the course of development. If you are not excited to play this game in its current state, then you may want to wait until the game progresses further in development
but then again, you have a limited amount of information you can stuff there. The FAQ, which is linked immediately after, should answer most questions a customer may have. It even explicitly states

You should be aware that some teams will be unable to 'finish' their game. So you should only buy an Early Access game if you are excited about playing it in its current state.
 

Arakasi

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Jun 14, 2011
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DoPo said:
Arakasi said:
No, I want them to A: Fix it themselves,
It would still be a third party unofficial fix. Unless done officially, as in contract with the developer/publisher. Even then, that means that Valve has to dedicate a lot of resources on that task. I believe it's quite simply unfeasable.
I doubt it'd take a lot of resources, get the mod, make sure there's nothing unsavoury/malicious in it, and bundle it with the game. Unofficial or no, players would need it anyway, could even just include it as a separate download link with the game and tell them it's 'unofficial'.

DoPo said:
Arakasi said:
B: Make the developer/publisher fix it before they sell it again.
I do agree with this. And it's a big problem I have with Activision selling Bloodlines, to be honest - they just took the hard work of many, many people and now get essentially free money out of it, without doing anything. I don't just mean Troika - there are also all the people who worked on fixing the game through patches, and all the people who spend time in the message boards solving other player's problems. All of it is work that Activision should have at least participated in, yet they haven't the slightest. Bloodlines manages being "out there" despite Activision, yet Activision is getting money out of it.
Yeah, and that's the kind of practice that should be punished.

DoPo said:
Arakasi said:
Or C: Mention it is broken on the store page, and recommend a fix.
I really don't know about that. On one hand, it is not "official" information, which is what the store page tries to offer, then again, it's not that far off either. Moreover, they do have "this game is best played with a controller" after Dark Souls which is a similar concept. There is something that can be done there, but I am not sure of the best approach - perhaps sticky-ing a thread with unofficial fixes on the forum and linking to that might be a useful compromise.
I'd still rather it go off-sale until Activision fixes it though. So publishers learn they can't get away with this crap, same would apply to that Air Control game.
DoPo said:
DoPo said:
DoPo said:
Arakasi said:
every game with that Early Access green bar makes it emphatically clear what Early Access means to the consumer (i.e. this game could stop development right now and you'd have to deal with it).
If people aren't getting this message right now, then I doubt much can be done to improve it, aside from somebody physically visiting them and shouting at them until they agree that, yes, they are OK with the game. Or call the police or something. It pretty much says it there right now.
Ah, it has improved since I last saw it, but it's still not perfect. It should say something to the effect of what I said there.
It does. Not directly on the store page, in there is says

This Early Access game may or may not change significantly over the course of development. If you are not excited to play this game in its current state, then you may want to wait until the game progresses further in development
but then again, you have a limited amount of information you can stuff there. The FAQ, which is linked immediately after, should answer most questions a customer may have. It even explicitly states

You should be aware that some teams will be unable to 'finish' their game. So you should only buy an Early Access game if you are excited about playing it in its current state.
I suppose I'd just want that part of the FAQ on the main page, and a banner of 'EARLY ACCESS' on the games for sale on the main page, i.e. the ones with only macro images.