Tesla reportedly created a secretive “Diversion Team” tasked with trying to quickly divert and cancel as many appointments for range-related issues as possible. The unit, according to a
Reuters investigation, was reportedly responsible for closing hundreds of cases per week of upset Tesla owners complaining about range performance. Those cars were often working properly but simply failed to meet Tesla’s inflated and exaggerated driving range estimates for its fleet of vehicles.
The previously unknown unit was reportedly formed after Tesla was inundated with appointments of annoyed drivers complaining they could not drive as far as their cars indicated they could. Staff on the team were tracked on how many cases they diverted on a daily basis and told each closed case saved the company around $1,000, per the report. In a striking scene straight out of
The Wolf of Wall Street, some Diversion Team members would celebrate successfully canceled appointments by “putting their phone on mute and striking a metal xylophone.” A round of applause in the Tesla offices would ensue, according to Reuters.
gizmodo.com
