The Customer Is Always Wrong

[neonsword13-ops]

THREAD REVIVAL!!

Bring me the defibrillators!

This thread must be kept alive, it's full of so much win.

 

[Thyunda]

THREAD REVIVAL!!

Bring me the defibrillators!

This thread must be kept alive, it's full of so much win.

I've been trying, man! But I need a damn job before I can try legitimately!

 

[tseroff]

Anyone else want to try to revive this thread? Let's do it!

OT: While working at a grocery store, I had a customer who was legitimately pissed off because we didn't have a "Gluten-free" section. Our store subscribed to the strange idea that gluten-free products should be place next to their gluten-stuffed counterparts, i.e. gluten-free cookies were shelved with regular cookies, but the gluten-free ones had a large green tag sticking out. Apparently this was too hidden.

Cool customer: I had a customer who didn't want to spend an hour looking for things in the store, so he asked me to help him find everything on his list. It was just camping and snack stuff, but it was fun going on a scavenger hunt when I knew all the locations. (Basically, free break.)

Uncool company: This isn't a customer, but I deem it worthy. My grocery store once ordered double the things we scanned. DOUBLE. We could barely move in the back room for a month. Oh, as a hilarious side note, they also double-ordered the FROZEN items. You know, perishable? With limited freezer space? Ugh.

 

[Legion]

Working in a shop in the magazines/newspaper section (it has it's own section as it also involves sorting out delivering papers/magazines locally), I was called to the tills to speak to a customer who had a complaint.

The customer was asking where our copies of a particular newspaper were, as we didn't have any on the shelf and he wanted a copy. The thing is, the paper (at the time) was only in print on Mondays to Fridays, it did not have a weekend edition. That day happened to be a Sunday.

I politely explained to them that the paper was a Monday to Friday paper only, and so we wouldn't have any in today as there aren't any. He then proceeds to tell me that it's not true, because he went to a nearby shop who claimed that they sold them, but were out of stock. I then repeated myself with slightly different wording, pointing out that they are mistaken as such a paper does not exist.

He then says the same thing, adding on that he bought it last Sunday so he knows that we sell it. To which I have to try again wording it slightly different in the hope that it finally sinks in. Eventually he gives up and leaves the shop.

The man was elderly, but not so much that I'd say he was senile. I have always wondered why some customers seem to think that retail staff are deliberately hiding stock from them. Or assume that they know more about the products on sale than those who deal with them every day.