LordZ said:
It may be the trend but it's not the rule and there are plenty of "mainstream" games that start at lower price points. A game doesn't have to have a multimillion dollar budget to become mainstream. I seriously question how much you actually know about computer games, if you believe that $50 is even the price point followed by anything other than console ports these days. I know plenty of mainstream games with lower price points. A lot of computer games have been coming out at lower price points due to the fact they recognize that people will buy more when you charge less. For someone who claims to understand economics, that's a pretty basic part of it. You can't charge whatever you want for a product and expect people to buy it.
I've played computer games regularly since 1993. For most of that time, the PC has been my platform of choice with the exception of the time when deployed when lugging around a gaming PC was hardly worth the trouble. I've played games across all genres, including those born from independent developers. I am well aware of the price gradients in place and the intrinsic variation therein. That said, the bulk of sales on the platform fall into the caterogy of "mainstream" and of these, most of them are released at a $50 USD price tag. There are also Xbox and PS3 games released at variable price points on Arcade and PSN respectively but these rarely even have notable sales numbers. In short, while variation in price exists, the bulk of the money is going towards games comonly classified as mainstream and most of the sales that get tracked by any agency (used sales do not figure into NPD's for example) occur very early in the release cycle of a game while it is still at it's starting price point (USD 50 for PC and Wii, USD 60 for PS3 and 360).
What is interesting is that you choose to argue about the gradients of pricing when the point you are trying to establish is that you are paying MORE and getting LESS. This argument does not further your aims, since to establish you are paying more, you must be comparing it to some reasonable benchmark, and to say you are getting less requires the same. Yes, you are paying more than for say, Plants vs. Zombies, but can you honestly say you are getting less? I mean, I'm certain you can say this but I'd be interested in seeing the sort of defense that can be mustered to this point.
LordZ said:
You just shot yourself in the foot with that statement. How is a luxury, as you put it, anything other than excessive greed? You just wrote me a blank check to call anything even related to games as pure greed. I'm starting to wonder if you even understand what excess means. It doesn't have to be gross excess to be excess.
Endless pursuit of ever increasing luxury is indeed a situation where the word "greed" may be applied. That said, I demonstrated greed exists in simple price raising without merit of a necessary product or service. You are trying to say the same is true when the product or service is a luxury in the purest sense. A game is not a necessity but housing of some sort is. You have a choice to purchase a game, but without something to call a home your odds of simple survival drop drastically.
It is simple really - the scenario wherein you see greed is not precisely becuase there is no necessity. The same behavior can be accurately called greed when there is no choice in the matter.
This point is essentially dead because you assert it is greed and offer no support, I assert that it is not and offer an explanation beyond "I just don't feel like it's greed". There will be no furter responses on this point unless you work out of the circular rut you have forced this into.
LordZ said:
If you studied basic economics then you'd know that the less money people have, the less they spend. There's no magical well that they can draw money from to pay more for less. I don't see how any legitimate company can expect to make more money lowering the value of a product and keeping the price the same. Just because no one has been forced to buy the product, doesn't mean it's not greedy to cheapen the value of your own product to try to milk customers for more money.
This is the same as the previous point. I have a product I wish to sell. You have a choice to buy it. One of the factors in your decision is obviously your expendible income as this product is not a necessity. You have been given a choice in the matter and if you later come to regret your purchase decision it is not because you have been lied to, cheated, scammed or bilked it is because YOU did not make proper use of the information at hand and made a poor purchase decision. I can charge a thousand dollars for a 30 second video game and this isn't greed its a poor business strategy as I will obviously make no money. I could also produce a 100 epic worthy of acclaim and accolade and give it away for a dollar and this would still classify as a poor business strategy assuming my budget for my epic approached that of Dragon Age Origins.
LordZ said:
You may not consider the value lowered but having part of the product removed and placed on DLC servers where you have to download, install, activate it to use it is damned well lowering the value of the game. It's not just lowering the value for people who buy used, it's lowering value for everyone. That DLC wont be around forever, just like how the DLC servers wont be around forever.
I need not speak in the theoritical here. I played the game from start to finish without the content even though I had rights to it. Then, I downloaded the content and played it again. My experience with the game without the content was sufficient that I considered the purchase, based purely on the part of the game that is non negotiable, to be well worth the price I paid. Then, I experienced the additional content. I saw no loss of value because I chose to play the PC version of the game and I purchased it new. Even had I purchased it used, the content delivered was more than sufficient to ensure that my end state opinion on the tranaction was positive.
LordZ said:
No evidence? Seriously? Look at how quickly EA has dropped support for games that aren't even a year old and you're going to tell me you expect those dlc servers to be around forever? I'm not going to google it for you, your fingers obviously aren't broken. Also, if you aren't capable of comprehending that the dlc will disappear when the servers do then I have no interest in talking to you.
What games? What support? This is the lack of evidence - you make an assertion then fail to produce the requested support.
I pointed out that I still see a LOSS in the products I have PAID for even when they aren't protected by DRM and DLC. This is the reality you already face and you want me to worry about the theoritical future loss of a game to a company folding without being absorbed without any transition plan for the DLC? I already lose my ability to legally play games thanks to material wear and tear, misplaced discs and keys and the like - I'm not seeing any substantial increase in the danger that I'm going to be unable to play a game in a decade because a company might fold without any transition taking place.
LordZ said:
Tamest way possible my ass, they could, you know, lower the budget of their games and focus less on dazzling graphics and more on things that actually matter like gameplay, story, or that little thing called fun. They could lower the price instead of lowering the value of the product. If they started the price at $20, $30, $40 or even $50(for the consoles) they'd get significantly more sales. How is a business based on a luxury not excess to begin with? Also, I repeat that gross excess and excess are two different things. You seem to believe that only gross excess makes greed and you are wrong. Any excess at all qualifies as greed. Also, you don't have to be successful to be greedy. Many ventures fail because they got greedy. Again, do you not consider gambling to be greed? Gamblers often lose every penny they have yet because they didn't gain excessive wealth they weren't being greedy? Any excessive risk that doesn't pay off is still greed.
Your assertion is that they are greedy because they charge money for a product you find unworthy of the value. This is not greed - you have simply exercised your consumer duty of making a value judgement before a purchase. Moreover, while you endlessly assert that their desire for cash is the basis of greed you then state that they could make more money with different price points. You are, in short, actively advocating and encouraging greed!
This simply serves to reinforce any number of points I've already made and a suspcion that I have silently harbored thus far. This has not ever been an argument about greed - thus why you consistantly take the circular path around the moral high ground. This is about YOU wanting more for less and being annoyed that someone has the audacity to try and make money off a product that cost millions of dollars to make and hundreds of man years to produce. You are annoyed by the price point and not knowing what to call it, you pull out the greed card hoping people follow. When that doesn't work you pull out the doomsday scenario card and prop it up with the disenfranchised card.
I can completely understand wanting more for less - if I had less expendible income I may also be annoyed by the very factors that you rally against. Ten bucks here or there is not a quantity of money I have to dwell over much. Were it harder to make rent, pay utilities and cover tuition and books, I too would purchase many of my games used and I would also be mildly annoyed at being denied. This doesn't mean I'd try and rally the masses to my cause however. My not having the money for a product is my concern alone. I may as well start complaining that BMW is being greedy by producing cars that drive from point to point just as well as another that is half the price in the hopes of somehow getting an amazing personal discount.
LordZ said:
I said what I meant and meant what I said. Trying to twist the example still wouldn't change the results.
The result is you failed to convince me and your argument lacked rhetorical merit. You erected a straw man and I returned the favor. This is the problem with rhetorical fallacy - it doesn't server to further you point.
LordZ said:
That's because I'm talking about my example, where chapters (that may not be necessary to the story) were ripped out and not yours. Do try to follow from one sentence to the next.
And your example lacked coherence and rhetorical merit. I am following you but your path is just a zig-zagging circle and it grows tiresome.
LordZ said:
Author or publisher doesn't matter, it's an example. You really think the internet has no relation to books? Have you not heard of eReaders? I reiterate, excessive risk is still excessive. Greed is still greed whether you profit excessively or not. It's the excessive pursuit of money not the finding of excessive quantities of it.
Yes, becuse the person who spent months if not years writing and the entity that wants to make a buck off their efforts are utterly inseperable in this exchange. And authors are never given raw deals by publishers. Look at the battle Bill Watterson (Of Calvin and Hobbes Fame) had to go through to keep his strip from being merchandised to hell and back.
Yes, eReaders exist and they may, at some point, utterly replace the book in terms of importance to sales. This has not yet come to pass.
And again, you bring up greed and again you fail to demonstrate how greed is involved. All I see is pursuit of profit - I see no moral transgression taking place. At worst, I see a poor business decion that will be punished by the market. This is where a key flaw in your argument lies - all business decisions are based around money. In most cases, even those involving the exchange of billions of dollars greed can hardly be considered a factor. Greed is a moral transgression in the purest sense - when one's pursuit of wealth stands in violation of the social contract. Companies who dump toxic waste into a river knowing the damage they do because it's cheap and they don't believe they will be caught is greed. Cooking the books and lying to investors so that key individuals in a corporation make out like bandits is greed. Charging you money for a product and offering an incentive offers no comperable violation of the social contract and thus is simply either a smart business move or a poor one. Greed is a problem that requires an actively sought solution - poor business decisions have a habit of working themselves out when the market rejects them.
LordZ said:
I used the example to try to simplify. Apparently, that was unsuccessful. My example related completely to the original argument. Online distribution is already common place for books. At least, it's as common place as it is for games. Also, it's dangerous for you to assume that all gamers have internet access because they don't. There's no warning on most games that require online activation to play and PC games can't even be returned. It doesn't get much more shady or greedy than that. They only recently started putting DRM labels on stuff and that was only after lawsuits and protests and you usually have to search the fine print on the box to even find it.
Believe me, you have made your point quite clearly. I understand that you do not appreciate day one DLC. I can understand that you might feel you are getting screwed. I can sympathize with struggles to pay a given price. I GET all of this. Unfortunately, your overaching argument where you try and convince me that I should be morally outraged is the part I simply find no cause for agreement. You have made your judgement, I have made mine. In spite of an excellent effort, neither of us has suceeed at changing one another's minds. I strongly suspect that even were you to answer all of my concerns in an utterly satisfactory fashion, my opinion would still not change. Both of us are interpreting these events from a particular viewpoint, and all the understanding in the world of the other's perspective will not change our own personal experiences.
LordZ said:
You may not consider gambling to be greed but there it is, very clearly greed. Your opinion on greed doesn't change it. I've already argued what greed is above. I'm not going to repeat it again. Slave trade used to be a very profitable business(I hear it still is). That doesn't mean it is a good idea.
Gambling is not intrinsically greedy but it is often pursued to the point of vice in which case, yes it is greed. Unfortunately, since none of us are gifted with the power of prescience, we are forced to make a great many decisions without accurate knowledge of what is best. The same is true in business. Everyone gambles regularly, even if it isn't overt.
And again, you construct a straw man that must be cast aside. In the case of slavery, greed is inerent because in one's pursuit of wealth they have violated the social contract by literally enslaving their fellow man.
LordZ said:
It is not the job of Corporations to enforce the law. It is the job of law enforcement to enforce the law. I thought that should be a simple thing to understand. Whether you are a corporation or an individual, it is not your job to take law enforcement into your own hands.
Yes, I am aware of the structuring of the system of government. I am also aware that private entities (corporations, individuals) have the power to force a change in laws. The last DRM case that made it anywhere narrowly sided with the right of the consumer - in a renewd attempt, we might not be so lucky, especially when one consideres the overall court composition.
LordZ said:
Their carrot is more like the stick poorly dressed to look like a carrot. They tried the stick and it failed so now they dress it up like the carrot and expect us to bite. I'm not biting.
Again, different interpretations of the same information. When I purchased my car, I recived a total "incentive package" that included 2.4% APR (for someone with no credit to speak of at the time this was a hell of a deal that saved me more than a thousand dollars by the time my car was paid for), $1,500 off the sticker price for the timing of my purchase, and two $500 discounts for being the descendent of an employee and being an actively serving veteran of a foriegn war. Had I purchased a car used, I would have seen none of these benifits. Where I see an incentive to buy new, you see punishment for NOT buying new. A subtle difference, but one that makes all the difference in this argument it seems. Afterall, I am not offended because I do not consider this a punishment, you are offended because you do. If we get past the arguments of definition (the one about greed for example) this is the key component where we differ. Unfortunately, I don't suspect there is any argument either of us will muster that will alter our respective opinions on the subject.
LordZ said:
Congrats on ignoring the fact that the used PC market is practically non-existent(I forgot there's a few sites where it is allowed). There are people who buy the game and pirate the dlc because the dlc is rightly perceived as an insult. Obvious money grab is obvious. I'm not trying to promote piracy; I'm not saying they're right. I'm just giving the reasoning behind what they do. I can understand feeling insulted by it because it's a useless attempt at squeezing more money. This goes back to the respect thing that you clearly don't understand but that's further down.
The used PC market does exist, but this is hardly a relevent point. Most game sales these days are made on the consoles where there is a vibrant and thriving used games industry. And in my book, one can rationalize theft all they want - no matter the reasoning behind it piracy is theft. While I might be willing to overlook theft in some circumstances, when the product being stolen is a luxury I offer no sympathy. Indeed, I've been known to smile when pirates are arrested.
LordZ said:
You obviously didn't take care of them or back them up.
Optical Media has expected wear and tear. Objects are routinely lost in moves (and I have moved regularly). Magnetic Media has a finite storage life as well. Constant renewal and maintenance of backups of a PC game collection that now spans more than 500 discs is an expense I can do without. Saying that I can solve the problem by expending additional time and money hardly supports your case.
LordZ said:
I wouldn't expect CDs or Floppies to last forever. They weren't made to. I know plenty of people(myself included) who continue to enjoy decade+ old games.
The oldest PC Game in my collection is Wolfenstein 3D - purchased in 1993 and spanning several floppy discs. Of my games older than a decade, certain pieces of key software that I deeply loved no longer function thanks to normal wear and tear - Day of the Tentacle, Skynet, Falcon 3.0, Fallout and Icedwind Dale notably. This represents more than 200 dollars worth of product lost to expected wear and tear. Compare that to the zero dollars of loss I have seen from activation servers going offline and you may understand why I am not thus far offended. When weighing the real and document loss, factoring in the theoritical ways I can lose media an exercise in alarmist sillyness.
LordZ said:
Also, in case you hadn't noticed, there's a website (gog.com) that has started licensing old titles and bringing them up to speed to work on newer computers and selling them at affordable prices without any shady DRM or greed tactics.
So, you advocate that the best solution to this problem is repurchasing old games? I'm having difficulty determining precisely why being asked to purchase a game twice is an improvement of any sort.
LordZ said:
GOG is a company that gets it. They respect their customers and share the same love of games that we do. You know what they also get that EA doesn't? They get my money. By the way, I have the original discs to DOS games that still work because I actually took care of them. I know, it's a real shocker that if you take care of something that it'll last but there you go.
And I'm sure there are thousands of comic book collectors who have managed to hold onto a scrap of paper for decades that feel the same. I'd say considering the fact that my current game collection consists of 65 PS2 and XBOX games, 13 N64 games, 15 SNES games, 12 NES games, 40 360 games, 5 PS3 games, 8 PSP games, 10 DS games, and ~300 PC games, the fact that only ten or so games have been damaged beyond playability demonstrates I take care of my collection. Or perhaps we expected anal-retentive perfection and not simply placing said games into cases as I grow tired of them and retiring them to storage?
LordZ said:
Discontinued servers and online support for games that they've made a fortune off of. They discontinued support for games that were still being sold new. I'm talking about servers for online play and so on. If you need "proof" feel free to google it. I know google is a daunting beast but I'm sure you'll manage. If you want a specific title look at the online support for their Madden games. They discontinue support for last years game to force people to buy this years game. This should be plenty of evidence that they aren't going to support their dlc any longer than they have to and currently there aren't any laws saying they have to support it beyond the first download, that I know of.
Not going to work. I can work a search engine - the burden of proof lies with the one making an accusation. Do you own work.
LordZ said:
Yet, you insist that EA is losing money hand over fist and that they're endanger of, oh noes, going under. The very reasoning you give that they can commit robbery for the sake of profit and it not be greed. See also above comment about them dropping support for games that are still being sold new.
Look at their five year stock price for my argument [http://www.google.com/finance?client=ob&q=NASDAQ:ERTS]
LordZ said:
You sound so depressed about not giving them your money. Would you like a Kleenex? If you respected them(not saying they deserve it), you would have bought the game new. You don't respect them(and I don't blame you) and this is why EA fails.
Rhetorical fallcy - ad hominem. No argument delivered and unworthy of further commentary.
LordZ said:
You know how easy it is to buy something without stopping to read the fine print?\
Yes, I do. I also know how easy it is to read fine print.
LordZ said:
There's a lot of fine print out there, most of it is meaningless. How is a person supposed to know that this was one of those times that they had to scan every inch of the box for a little fine print?
By reading it. The concept blows my mind from time to time.
LordZ said:
It doesn't help that there was a time when there weren't any warnings at all.
Warnings of what sort? Requirements have long been a part of packaging - in fact, even when my parents 486 was new the packaging still listed requirements. If a game requires online connectivity I have never seen an instance where it failed to warn me. I'm certain there likely was a time when this was not the case but this would have been at least 20 years ago.
If not requirements, and I assume not ratings, I don't know what you're talking about. Do you advocate that requirements be listed in bold face on the front of the box, e.g. XBOX Live Required or DX 10.0 compatible video card and active high speed interenet connection required? These requirements are posted on the box - ususally in the so called "fine print". I suspect I'm not the only person in the world who looks at this when I pick up a PC game.
LordZ said:
Also, your comparisons are poorly crafted. You assume that the requirement for an internet connection is obvious but for a single player game it is certainly not obvious.
It is obvious when the requirements section of the box indicates it is.
I just happen to have my ME2 box right here, and listed on the upper edge of the box are the Mass Effect System Requirements. Clearly noted on this is the statement "An Internet connection is required for online authentication".
LordZ said:
For many years, the only time you'd even find a warning that an internet connection was required was for a game that was online only.
I cannot think of an example of a game that REQUIRED online connectivity for a single player experience when the player was not warned. That said, I have not played EVERY game out there so I'm open to pointers as to a title or two to demonstrate this trend.
LordZ said:
You'd think it is safe to assume that a singe player game would be entirely offline.
One can make assumptions or informed decisions. Any number of trite maxims will indicate which of the two is the better way to go.
LordZ said:
It's about as natural as wanting to test drive a car before you buy it but, oh right, you can't test drive a game.
Yes, because Demo's do not exist. Nor do reviews, previews or word of mouth. The unlucky consumer has no information with which to make an informed purchase decision.
LordZ said:
You could try to research whether it requires an internet connection but even then the information may not be available to you since, you may not have an internet connection.
Print media still exists. So do other people who play games. And there are countless ways to surf the internet for free if one is willing to expend a bit of effort. Most public libraries offer free net access for example, and I'm certain in a group of friends beyond a few people one of them is almost certain to be online in the US.
LordZ said:
Unless it is explicitly mentioned on the box in a noticeable way, some people have no way to even know.
This is the bit I don't get. It
is mentioned on the box right now. Are you simply advocating a larger notifation of some of the less obvious points such as online connectivity required etc? If this is the case, I can get behind this - afterall, even though I am unwilling to entertain an excuse of "I couldn't be bothered to look" I can at least meet you halfway and requies not obvious requirements be listed in a font larger than 5 point.
[/quote]pick because they intentionally want to hide it, the obvious reason. Strange how you failed to pick up on that one.
[/quote]
They aren't hiding it - it is plainly written on the box. As I said, if you simply want the warning to be written bigger then I can support your proposition.
LordZ said:
So, it's perfectly fine if a car manufacturer installs spikes in all of their seats that only poke out after you hit 1000 miles on your odometer and list it in fine print in some pamphlet they hand you with the million other pamphlets they hand you? After all, they chose to not read every detail in their pamphlet before being pressured into the sale. It may not be the exact same thing but your rationale would certainly justify it.
First, straw man AND hyperbole in one bit. Well done!
Second, the game is not maiming people - a key difference. Third, you were given the information and the opportunity to make an informed purchase. If you chose not to, I have no sympathy. I read each and every document in it's entirety when I purchased my car. I was being asked to part with more money than anyone had ever asked for in my life - you can be CERTAIN I was willing to take a few hours to determine precisely what I was being asked to buy.
LordZ said:
You just trampled on the entire history of business. Clearly, you are a person who cares nothing and understands nothing about respect and since you can't force someone to understand or appreciate it, I'm at a loss for convincing you.
Historically, it is the company that produces a superior product at the lowest price that wins. I do not see where I the respect of an intangible entity ever comes into play. Either they produce a product I want at a price I find reasonable or they do not.
LordZ said:
Henry Ford was famous for saying stuff like: "A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large." "You will find men who want to be carried on the shoulders of others, who think that the world owes them a living. They don't seem to see that we must all lift together and pull together."
And yet, ford has long been eclipsed in sales by other companies and their only current accolade is they did not require a bailout to keep making cars. Moreover, a trite statement of respect fails to demonstrate how precisely ford is respecting the consumer. Seems to me, what they have consistantly done is produce a product people want to buy at a price they could afford.
LordZ said:
Henry Ford understood the importance of respect. He understood that a business has to take care of the customer and the customer has to take care of the business. If he were alive today, he'd weep at the state of his legacy. The Ford company that exists today surely does not understand the importance of respect and they are floundering because of it.
Yes, it was only his vague assurances of respect that built an empire. It wasn't the assembly line and a whole host of smart business moves that allowed him to sell a high quality car at a price most Americans could afford that did it. Respect in business is important, but not in the business/customer relationship (at least, when the relationship revolves around production and not customer service). A business must respect it's employees if they want them to do good work. No such relationship is required with the consumer - you simply offer a competative product at a reasonable price.
It is only in the service related business that respect becomes important because there is an inherent releationship built in. Where ford has no need to be respectful to the consumer, the dealership lives or dies based on a personal relationship. This is the key difference - respect is only important if the business relies on a continual personal relationship.
Of course, hidden in this argument is a point you may agree with. Respect is unimportant in the most basic sense if the relationship is simply about a product and a sale. However, if the individual places intrinsic value in feeling respected by an entity even when the relationship is simply a transaction, THEN respect matters because it has been assigned a value that affects the end state value proposition. This is most common in service based businesses which include sales. I give most of my game business to a local game store precisely because of my relationship with the proprieter and his employees. My purchase decision is actively influenced by ingangible concepts of respect and friendship. That said, this only affects which retailor my money goes to - I care nothing about the respect of the company that MADE the game - either I find it's entertainment value is equal to or exceeds the requested price and I make a purchase or I don't and I don't pick the game up.
You can place all the emphasis on respect that you want - if you find it adds value then by all means go ahead, I will not fault you for it. For me, respect adds no value to the product, only to the experience I recieve when making the purchase.
LordZ said:
Of course, you wouldn't. You only give respect where it has been earned. EA has done nothing to deserve respect and therefore deserve none. They have done a lot to earn ill will and therefore deserve it in return. So, you will remain silent as fools hand over money to a corporation that doesn't deserve it? By choosing to be silent, you condone the actions of EA. You support their efforts be refusing to speak out against them. You don't have to whine and ***** to speak out against something that is wrong.
Since respect is a new benchmark for you, what precisely would make you believe EA, an intangible corpate entity that consists of thousands of individuals, who's public face is a logo and a ticker symbol, could do that would earn respect.
LordZ said:
You clearly don't understand respect. Respect is not a batch of false gestures of caring. It is actually caring about something.
Does one not demonstrate care by pouring years of their lives into a product that I'll enjoy experiencing?
LordZ said:
You don't have to flatter a person to treat them with respect. You simply have to conduct yourself in an honest manner.
You have not demonstated dishonesty. Nor have you demonstrated that EA has conducted themsleves in a fashion that is utlimately any different than Activision, Zenimax, Square, Microsoft, Nintendo etc. The points you pick where there is a supposed violation of the truth are common trends among all of them.
LordZ said:
There is nothing honest about ripping content from a game and restraining it with extra drm and putting it back just to claim you're doing it as a kindness. That is a "kindness" I don't need.
It would only be dishonest if they were lying about it. It is something they do, they have been forthright with the fact that they do it, they have told us why they do it, the list on the box that it is going to happen. You have not been lied to, you simply don't agree with the course. I can understand not supporting the course, but don't try and sway me with assertions of falsehoods.
LordZ said:
Good luck with that but by the time you "feel wronged" it'll already be too late. You can't turn the tide after it's already rushing the wrong way at full force. At that point, you may as well be pissing into the wind; kind of like what I'm doing now.
One final note, your use of consumer instead of customer clearly shows your disdain for the customer side of it. I never expected you to change your mind.
Considering I can, at any moment, choose to NOT purchase a game, I'd say I always maintain the power in the relationship. This is the power I as a consumer have over an industry - I can chooe NOT to buy a product just as readily as I can choose to buy one.
And I make a distinction precisely becasue there IS a difference. A customer is a person whom you build a relationship with. As an IT professional, only a part of my job entails resolving technical issues - the rest is about my ability to maintain relationships with the various companies I work for. A consumer on the other hand is a more general term - it refers to the mass of people who may purchase a product. All customers are consumers, not all consumers are customers.
For my part, I would consider myself to be a consumer of most games - there are few entities that have generated a relathionship. Valve, Bethesda and Bioware are three companies who's games I will purchase on the strength of the brand alone. Their long history of producing gaames that I enjoy immensely has earned them that right. Never once have I been contacted by any of them or had any interaction that implied mutual respect beyond the fact that they consistantly gave me games I want to play. This is why I see respect in the stricted sense as having no impact - they built a relationship with consitant quality and did not rely on superflous assertions of fantastically vague notions.