sirdanrhodes said:
For me, it's a toss between valve and XBOX support.
Funny, I've always thought Valve had one of the best tech supports in gaming. They've always been really helpful to me. Nintendo UK scores pretty highly too, you get a (English) human being on the end of the phone and they always seem to have helpful advice.
Microsoft on the other hand.
Any customer support system ever, Microsoft are the worst at it.
Except for Evans Cycles.
In 2005 they sent me a bike with broken Cranks, no biggy, sometimes bikes get whacked in transit, there's a manufacturing defect or plain bad luck, with most suppliers it's a five minute call or one polite email to get either a whole crankset or the relevant spare(s). The phone call to Evan went a bit like this.
(Me): Hi, we recieved a couple of DiamondBacks from you this morning. Unfortunately the crank arms on one the are damaged.
(Evans Cycles): No, they aren't
(Me): No, they are, the pedal threads are stripped.
(Evans Cycles): Then you assembled them wrong
(Me): They're still in the packaging, we called you as soon as we found the fault.
(Evans Cycles): Then you didn't get them from us.
(Me): We did, I've got the delivery number and receipts right here.
(Evans Cycles): Well we're not going to refund you.
(Me): That's fine, all I want is replacement crankarms for a Shimano..
(Evans Cycles): (cutting me off) I just said we are NOT going to refund you, that includes replacement parts.
The rest of the conversation being just as productive. I sent several emails and two more phone calls, all with either no or a similar respons. Eventually the small claims court decided in our favour (Evans didn't even send a representative, ruled against in absentia).
Then they sent replacement parts,
the wrong replacement parts.
The cranks they sent were actually much higher spec than the damaged ones, which is great except they wouldn't fit to the bikes we needed them for.
At this point we gave up and contacted Ultimate Pursuits, who are awesome (and the UK distributors for Shimano). They sent us the cranks we needed at half price, despite the problems being nothing to do with them at all.