The worst support help line/ email service.

Maet

The Altoid Duke
Jul 31, 2008
1,247
0
0
Apple. I won't go into the phone calls, but a simple iPod warranty exchange for a faulty headphone jack took two months because Best Buy didn't send it back to them in the correct packaging or whatever. I like my iPod, but damn I hate the guy behind the counter.
 

TheBluesader

New member
Mar 9, 2008
1,003
0
0
I would say the dozen I've emailed who still haven't emailed me back.

Nothing says you care about your customers like totally ignoring feedback.
 

the_tramp

New member
May 16, 2008
878
0
0
Maet said:
Apple. I won't go into the phone calls, but a simple iPod warranty exchange for a faulty headphone jack took two months because Best Buy didn't send it back to them in the correct packaging or whatever. I like my iPod, but damn I hate the guy behind the counter.
Well isn't that BestBuy's fault and not Apple? I realise that it's a bit anal to get pissy over packaging but surely BestBuy should've known that?
 

xitel

Assume That I Hate You.
Aug 13, 2008
4,618
0
0
Microsoft support, hands down. I got an email from them in response to a problem, and they had litteraly copied and pasted the fix they had on the website that I had already explicitly stated didn't work.
 

Gahars

New member
Feb 4, 2008
806
0
0
Microsoft

I sent my 360 in two weeks ago for the RROD and I still haven't gotten it back
 

Conqueror Kenny

New member
Jan 14, 2008
2,824
0
0
Talk Talk. For a while they provided my internet, but it had stopped working when I got back from holiday. I phoned them up and had a talk to somebody who insisted the only way that he could help was to send me an E-Mail! The reason I rang was because I had no internet, how the hell did he expect me to read it?
Needless to say I promptly changed internet providers.
Gahars said:
Microsoft

I sent my 360 in two weeks ago for the RROD and I still haven't gotten it back
Only two weeks? I've had to wait over a month before. I got lots of goodies for being so bitchy about it though :p
 

Danny Ocean

Master Archivist
Jun 28, 2008
4,148
0
0
Dell.

£15 pound phone bill to establish something I already knew. Also at the cost of re-formatting my system. -.-
 

fix-the-spade

New member
Feb 25, 2008
8,639
0
0
sirdanrhodes said:
For me, it's a toss between valve and XBOX support.
Funny, I've always thought Valve had one of the best tech supports in gaming. They've always been really helpful to me. Nintendo UK scores pretty highly too, you get a (English) human being on the end of the phone and they always seem to have helpful advice.


Microsoft on the other hand.
Any customer support system ever, Microsoft are the worst at it.

Except for Evans Cycles.

In 2005 they sent me a bike with broken Cranks, no biggy, sometimes bikes get whacked in transit, there's a manufacturing defect or plain bad luck, with most suppliers it's a five minute call or one polite email to get either a whole crankset or the relevant spare(s). The phone call to Evan went a bit like this.

(Me): Hi, we recieved a couple of DiamondBacks from you this morning. Unfortunately the crank arms on one the are damaged.
(Evans Cycles): No, they aren't
(Me): No, they are, the pedal threads are stripped.
(Evans Cycles): Then you assembled them wrong
(Me): They're still in the packaging, we called you as soon as we found the fault.
(Evans Cycles): Then you didn't get them from us.
(Me): We did, I've got the delivery number and receipts right here.
(Evans Cycles): Well we're not going to refund you.
(Me): That's fine, all I want is replacement crankarms for a Shimano..
(Evans Cycles): (cutting me off) I just said we are NOT going to refund you, that includes replacement parts.
The rest of the conversation being just as productive. I sent several emails and two more phone calls, all with either no or a similar respons. Eventually the small claims court decided in our favour (Evans didn't even send a representative, ruled against in absentia).
Then they sent replacement parts, the wrong replacement parts.
The cranks they sent were actually much higher spec than the damaged ones, which is great except they wouldn't fit to the bikes we needed them for.
At this point we gave up and contacted Ultimate Pursuits, who are awesome (and the UK distributors for Shimano). They sent us the cranks we needed at half price, despite the problems being nothing to do with them at all.
 

Maet

The Altoid Duke
Jul 31, 2008
1,247
0
0
the_tramp said:
Well isn't that BestBuy's fault and not Apple? I realise that it's a bit anal to get pissy over packaging but surely BestBuy should've known that?
Apple doesn't always include resellers in their policy.

Best Buy - "customer has a build defect in their iPod. We're going to send it back to you"
Apple - "sure no problem"
*Best Buy ships the item off the same way they ship any other item off*
*A month later I get called into Best Buy*
Best Buy - "Your iPod is fixed"
Me - "Alright, thanks. Let me just sure it works... (I test the iPod) What the hell? They didn't do anything to it aside from scratch it to hell and back!"
Best Buy - "There's a note with it too... (reads note aloud) Please ensure you use the correct packaging when returning our products to us"

In the end, Best Buy just gave me a brand new iPod, but the fact remains that Apple are pissy faggots about this sort of thing.
 

Smiles

New member
Mar 7, 2008
476
0
0
I called the Xboxlive support line because I am a retard and cant figure out how to hook up my xbox to xbox live, and that voice, that guy, sounds waaaaaaay to happy... and he didnt help at all... I got so frustrated trying to hook it up I gave up and gave it to a friend for his birthday...
 

cleverlymadeup

New member
Mar 7, 2008
5,256
0
0
hmmm right now for me it's Motorola's support, when i emailed them about getting pppoe and ipsec working together they informed me they were both different protocols or dealing with verizon, who has no power to do anything if it's not in their dept that other corps can do
 

TheDean

New member
Sep 12, 2008
412
0
0
the worst for me was when we were setting up broadband and it wasn't working and the instructinos said "for help visit our website".
 

Jobz

New member
May 5, 2008
1,091
0
0
Cable & Wireless (Jamaican Landline/Cell phone/Internet provider), we had a serious problem with our DSL for a while. Every week or so it would die, and we had to call them because whatever the problem was, they could only fix it on their end. Every time we called we would end up on hold for hours. The worst was five hours I believe, I just put the phone on speaker and went back to playing FFX while I waited.

Plus, on the rare occasion that they (Or any Jamaican company for that matter) have to send someone to your house, they'll always give you an estimate of 5 days before they get there. You're lucky if you actually see them within a month.
 

Zeke109

New member
Jul 10, 2008
658
0
0
Ubisoft. I was on my computerphone for two hours navigating through an endless maze of computerized female voices and I never once got my answer, or spoke with a real person.

Also, Nexon support. You have to wait for two days to register a ticket and get it answered and by then, it's already obsolete!
 

CrafterMan

New member
Aug 3, 2008
920
0
0
Acer. Hands down. I work in an electronics retailer and dealing with them is like dealing with a bunch of oriental monkeys that fling shit in cages made out of fail.

*pauses*

Yeah, so pretty bad.
 

mokes310

New member
Oct 13, 2008
1,898
0
0
Probably the customer support for the company that I used to work for. I used to be their first support contact for our division, we used the cheapest, and even I couldn't understand anything they said. If I had a problem with my cable, I'd head into the office and fix it myself. I wouldn't even rely on them for help...they were awful...