So let me explain what has happened.
I got on my email late last night to see this:
and then I got this an hour or so later:
Now if you couldn't tell already, the amount added to my account was different in both and lead my current amount to be 0..? Now I haven't even bought any before, and I don't even use Xbox Live, so this is where it get's strange.
I went to go sign into Games for windows live when it gave me a bizzare error, and so I click the link that it gave me to fix it and somehow led me to creating a SECOND gamertag under my email. Thus not allowing me to sign into my original account (losing data and games) and I even called support (which was not helpful at ALL) but did confirm two gamertags under one acc.
Anyone able to help or something? I am afraid someone may have gotten ahold of my old account somehow.
I got on my email late last night to see this:
urchase confirmation for Xbox Live 6000 Microsoft Points bundle
Monday, August 1, 2011 8:45 PM
From:
"MICROSOFT *XBOX LIVE" <[email protected]>
Add sender to Contacts
To:
email
Dear (person - Removed),
This mail is confirmation that you successfully purchased Xbox Live 6000 Microsoft Points bundle on Tuesday, August 02, 2011. Please retain a copy of this for your records. Here is a description of your purchase:
6000 Microsoft Points will be deposited into the account associated with your Xbox LIVE gamertag. Use Microsoft Points to acquire game add-ons, Arcade games, HD Movies and TV episodes, Avatar items, and more from Xbox LIVE Marketplace. Your account will be charged $74.99 plus applicable taxes. For information about changing or canceling your membership and your membership refund policy, go to www.xbox.com/live/accounts.
For information about your account, go to https://billing.microsoft.com, and select one of the following options:
To update payment information, click on the payment method's link under 'Payment type', on the next page click 'Go to payment method information', and on the next page click 'Edit payment method information'.
For information about canceling a service, click the service name, and then on the next page click 'Cancel my service'.
To view a billing statement for a payment method, click the payment method's link under 'Payment type'.
To review the agreement that you accepted when purchasing a service, click the service name, and then on the next page click 'Read service agreement'.
For help with your account, click 'Contact support'.
Thank you for using Microsoft Online Services.
Microsoft Customer Support
Note: Please do not respond to this message.
To receive notifications at a different e-mail address, sign in to your account at https://billing.microsoft.com, select 'Go to personal information', then click 'Edit personal information', change the 'Contact e-mail', and click 'Save'.
For more information on online safety visit http://www.microsoft.com/phishing.
Microsoft respects your privacy, to learn more, please read our online privacy statement at http://go.microsoft.com/fwlink/?LinkId=74170
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
2929 N Central Avenue
Suite 1400
Phoenix, AZ 85012
Form: 21
Monday, August 1, 2011 8:45 PM
From:
"MICROSOFT *XBOX LIVE" <[email protected]>
Add sender to Contacts
To:
Dear (person - Removed),
This mail is confirmation that you successfully purchased Xbox Live 6000 Microsoft Points bundle on Tuesday, August 02, 2011. Please retain a copy of this for your records. Here is a description of your purchase:
6000 Microsoft Points will be deposited into the account associated with your Xbox LIVE gamertag. Use Microsoft Points to acquire game add-ons, Arcade games, HD Movies and TV episodes, Avatar items, and more from Xbox LIVE Marketplace. Your account will be charged $74.99 plus applicable taxes. For information about changing or canceling your membership and your membership refund policy, go to www.xbox.com/live/accounts.
For information about your account, go to https://billing.microsoft.com, and select one of the following options:
To update payment information, click on the payment method's link under 'Payment type', on the next page click 'Go to payment method information', and on the next page click 'Edit payment method information'.
For information about canceling a service, click the service name, and then on the next page click 'Cancel my service'.
To view a billing statement for a payment method, click the payment method's link under 'Payment type'.
To review the agreement that you accepted when purchasing a service, click the service name, and then on the next page click 'Read service agreement'.
For help with your account, click 'Contact support'.
Thank you for using Microsoft Online Services.
Microsoft Customer Support
Note: Please do not respond to this message.
To receive notifications at a different e-mail address, sign in to your account at https://billing.microsoft.com, select 'Go to personal information', then click 'Edit personal information', change the 'Contact e-mail', and click 'Save'.
For more information on online safety visit http://www.microsoft.com/phishing.
Microsoft respects your privacy, to learn more, please read our online privacy statement at http://go.microsoft.com/fwlink/?LinkId=74170
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
2929 N Central Avenue
Suite 1400
Phoenix, AZ 85012
Form: 21
and then I got this an hour or so later:
Points Transfer transaction from your account is successful
Monday, August 1, 2011 10:41 PM
From:
"Microsoft Online Services" <[email protected]>
Dear ,
Your points transfer transaction is successful.
Date: Tuesday, August 02, 2011
Points transferred from your account: 4720
Current Balance: 0
To view or change your billing account, go to https://billing.microsoft.com, and select one of the following options:
To update payment information, click on the payment method's link under 'Payment type', on the next page click 'Go to payment method information', and on the next page click 'Edit payment method information'.
To view a billing statement for a payment method, click the payment method's link under 'Payment type'.
Please review your current account status online to check the details of your new points balance. Thank you for using Microsoft Online Services.
Microsoft Customer Support
Note: Please do not respond to this message.
To receive notifications at a different e-mail address, sign in to your account at https://billing.microsoft.com, select 'Go to personal information', then click 'Edit personal information', change the 'Contact e-mail', and click 'Save'.
For more information on online safety visit http://www.microsoft.com/phishing.
Microsoft respects your privacy, to learn more, please read our online privacy statement at http://go.microsoft.com/fwlink/?LinkId=74170
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
2929 N Central Avenue
Suite 1400
Phoenix, AZ 85012
Form: 60
Monday, August 1, 2011 10:41 PM
From:
"Microsoft Online Services" <[email protected]>
Dear ,
Your points transfer transaction is successful.
Date: Tuesday, August 02, 2011
Points transferred from your account: 4720
Current Balance: 0
To view or change your billing account, go to https://billing.microsoft.com, and select one of the following options:
To update payment information, click on the payment method's link under 'Payment type', on the next page click 'Go to payment method information', and on the next page click 'Edit payment method information'.
To view a billing statement for a payment method, click the payment method's link under 'Payment type'.
Please review your current account status online to check the details of your new points balance. Thank you for using Microsoft Online Services.
Microsoft Customer Support
Note: Please do not respond to this message.
To receive notifications at a different e-mail address, sign in to your account at https://billing.microsoft.com, select 'Go to personal information', then click 'Edit personal information', change the 'Contact e-mail', and click 'Save'.
For more information on online safety visit http://www.microsoft.com/phishing.
Microsoft respects your privacy, to learn more, please read our online privacy statement at http://go.microsoft.com/fwlink/?LinkId=74170
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
2929 N Central Avenue
Suite 1400
Phoenix, AZ 85012
Form: 60
Now if you couldn't tell already, the amount added to my account was different in both and lead my current amount to be 0..? Now I haven't even bought any before, and I don't even use Xbox Live, so this is where it get's strange.
I went to go sign into Games for windows live when it gave me a bizzare error, and so I click the link that it gave me to fix it and somehow led me to creating a SECOND gamertag under my email. Thus not allowing me to sign into my original account (losing data and games) and I even called support (which was not helpful at ALL) but did confirm two gamertags under one acc.
Anyone able to help or something? I am afraid someone may have gotten ahold of my old account somehow.
