Right I've been trying to work out what the hell is going on with my Gamertag for a while now and I really need some advice. Basically on my dashboard it says it's connected to a particular e-mail address, however that e-mail is actually linked to a different tag, and additionally all the e-mails for the gamertag go to a different e-mail address. So my dashboard is essentially straight up lying to me.
Now I assumed this was just a weird issue with it not updating properly, however neither the password for the address it claims to be linked with, nor the password for the address it's actually linked with will be accepted for any function on the dashboard or xbox website. So essentially I can't change it, nor can I sign in on the Xbox Live website, or just generally do a lot of shit that's useful.
Now What I really need here is to understand this issue. I created the tag a long time ago (like 6yrs) and I imagine that's part of the issue. I have spoken to Microsoft representatives and have been unable to solve the issue due to not being able to articulate it clearly enough (very hard over the phone/ instant messenger) and was really hoping someone on here has had a similar issue and solved it or perhaps could identify for me exactly what's happened, if I can understand the issue I can get it sorted, well as right now I'm completely baffed.
Now I assumed this was just a weird issue with it not updating properly, however neither the password for the address it claims to be linked with, nor the password for the address it's actually linked with will be accepted for any function on the dashboard or xbox website. So essentially I can't change it, nor can I sign in on the Xbox Live website, or just generally do a lot of shit that's useful.
Now What I really need here is to understand this issue. I created the tag a long time ago (like 6yrs) and I imagine that's part of the issue. I have spoken to Microsoft representatives and have been unable to solve the issue due to not being able to articulate it clearly enough (very hard over the phone/ instant messenger) and was really hoping someone on here has had a similar issue and solved it or perhaps could identify for me exactly what's happened, if I can understand the issue I can get it sorted, well as right now I'm completely baffed.
