Update: Diablo 3 Cheater Purge Imminent

LostintheWick

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I think I am one of the few people who seriously wanted to play D3 but didn't buy it in protest to the always online thing. Pair that up this new ban policy... sucks that I can't play the game alone, offline and in peace.
 

willsham45

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Wait, I thought blizzard were all for mods and stuff, this all seems pretty harsh, and I am wandering how difficult it would be for hackers to put cheap ping on other accounts.
All I can say if I bought D3. If I already had D3 I would be demanding my money back.
 

Kungfu_Teddybear

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I'm against bans like this. Yes cheaters, hackers and other scum like that are annoying but Diablo III is primarily a single player game with online features. Being banned from your entire battlenet account is excessive because it means that those people can no longer play World of Warcraft or Starcraft if they have them because those are also linked to your battlenet account, they're essentially being banned from all the games they paid for after cheating on just one of their games (assuming they haven't cheated on others).

It was like when EA were banning people from their Origin accounts for cheating on Battlefield 3. Someone could have over 100 games on their Origin account but for cheating on one game they get banned from all of them? That isn't right.

Also, good job Blizzard, everyone was against your always online DRM but you insisted on it to stop hackers and cheaters. Looks like it's doing a fine job.
 

Neonsilver

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It's kind of funny that they try to prevent cheaters from f**king up their game, while they did that more or less themselves.
 

DEAD34345

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Destal said:
Lunncal said:
And?

If someone pays for a product, and doesn't receive that product, they should be refunded. If it was a pure multiplayer game, and there was no option whatsoever for a singleplayer experience (as there actually is in this case) then obviously they can't just block you from the multiplayer and still let you keep the game, but then it is their duty to refund you the price. Like I was saying, it's basic consumer rights, only no-one seems to give a damn about them any more.

Most people do not take video-games as a hobby as far as people like me and you do, and they won't frequent The Escapist or whatever other sites and know this information in advance. They will buy the game, and then they will suddenly be presented with an EULA that says Blizzard can stop them playing this game (that they have already paid for) whenever they want. What if they don't agree with this? It's too bad, no game and no refund.

I'm certain this is illegal when it comes to most other products, and I don't know (or really care) what loophole software companies use to get away with this, but it's bullshit.
I fail to see the problem. When you register the game, you accept the ToS of the game. When the ToS are violated, you get banned. The article also states that you can't login to battle.net to play D3, it doesn't mention other games. Also, you are incorrect about there being a single player portion...you can play solo but that doesn't make it a single player game. You can play by yourself in WoW too.

These people are also hurting the economy of the other players. There are crap items on the AH currently for 200,000,000 gold. There is no way someone has got that much gold legit and there is no way a legit player can compete with those who aren't.
The problem is that you only register the game (and thus only find out about the ToS) after you've paid for it. If it turns out that those terms of service are bullshit, and say ridiculous things like that they can take your game away from you whenever they want, it's simply too bad. If you disagree with it then you get no game, and no refund. For any other product or service this is illegal, I don't know why it isn't for games and other software.

As for the part about there being no singleplayer campaign for Diablo, it's beside the point. If they wish to ban you from the multiplayer portion and there is no singleplayer portion then they should give you a full refund. You've paid for a product and suddenly you're not getting it.
 

Destal

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Lunncal said:
Destal said:
Lunncal said:
And?

If someone pays for a product, and doesn't receive that product, they should be refunded. If it was a pure multiplayer game, and there was no option whatsoever for a singleplayer experience (as there actually is in this case) then obviously they can't just block you from the multiplayer and still let you keep the game, but then it is their duty to refund you the price. Like I was saying, it's basic consumer rights, only no-one seems to give a damn about them any more.

Most people do not take video-games as a hobby as far as people like me and you do, and they won't frequent The Escapist or whatever other sites and know this information in advance. They will buy the game, and then they will suddenly be presented with an EULA that says Blizzard can stop them playing this game (that they have already paid for) whenever they want. What if they don't agree with this? It's too bad, no game and no refund.

I'm certain this is illegal when it comes to most other products, and I don't know (or really care) what loophole software companies use to get away with this, but it's bullshit.
I fail to see the problem. When you register the game, you accept the ToS of the game. When the ToS are violated, you get banned. The article also states that you can't login to battle.net to play D3, it doesn't mention other games. Also, you are incorrect about there being a single player portion...you can play solo but that doesn't make it a single player game. You can play by yourself in WoW too.

These people are also hurting the economy of the other players. There are crap items on the AH currently for 200,000,000 gold. There is no way someone has got that much gold legit and there is no way a legit player can compete with those who aren't.
The problem is that you only register the game (and thus only find out about the ToS) after you've paid for it. If it turns out that those terms of service are bullshit, and say ridiculous things like that they can take your game away from you whenever they want, it's simply too bad. If you disagree with it then you get no game, and no refund. For any other product or service this is illegal, I don't know why it isn't for games and other software.

As for the part about there being no singleplayer campaign for Diablo, it's beside the point. If they wish to ban you from the multiplayer portion and there is no singleplayer portion then they should give you a full refund. You've paid for a product and suddenly you're not getting it.
If you disagree with the TOS, you can actually return the game. All you have to do is contact customer support.
 

Tiamattt

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Lumber Barber said:
The.Bard said:
I'm confused. Wasn't the whole point of their always-online-uber-leet-DRM so that people COULDN'T hack and cheat at all?

So this means the online requirement successfully kept people from messing with it for... less than a month?

Good job all around.
Any company that believes they have a chance against hackers and piracy need a good slap on the wrist, 'cause that shit's impossible.

The.Bard said:
I fail to see the problem. When you register the game, you accept the ToS of the game. When the ToS are violated, you get banned. The article also states that you can't login to battle.net to play D3, it doesn't mention other games. Also, you are incorrect about there being a single player portion...you can play solo but that doesn't make it a single player game. You can play by yourself in WoW too.

These people are also hurting the economy of the other players. There are crap items on the AH currently for 200,000,000 gold. There is no way someone has got that much gold legit and there is no way a legit player can compete with those who aren't.
But that's just it, they are presented with the ToS AFTER they made the purchase. So Blizzard basically tells the consumer "We can take anything you bought from us whenever we want" only AFTER he bought the game, no refund, final destination. The consumer could not have known about any of Blizzard's little laws and rules beforehand, unless he browses the internet, which should not be something you must do in order to buy a game.

You might have a point if you were arguing that someone that absolutely can't/won't play under the TOS should get their money back since they're obviously not getting anything out of their purchase but that's not the situation here. Here is people agreeing to the TOS and then breaking it for their own selfish reasons. They choose to do that despite all of the possible and very obvious consequences, why should they get essentially a free demo of the entire game while making things harder for other players that didn't do anything wrong?
 

Nerexor

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This doesn't overly surprise me. Pretty much since the first week, every time I log in to D3 I get spammed with adverts from bots telling me if I pay them $20 I can get a stupid amount of gold. It's annoying as hell, and clearly showed that the always online aspect wasn't stopping the kind of real money trading the RMAH and always online are (ostensibly) there to prevent. If these bots and the morons behind them can get banned, my only question is, "How can I help?"

Then again, if this aspect is going to prove to be as "successful" as the rest of the security features of the game, we can expect to see wrongful bans popping up everywhere.
 

Skeleon

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The.Bard said:
I'm confused. Wasn't the whole point of their always-online-uber-leet-DRM so that people COULDN'T hack and cheat at all?

So this means the online requirement successfully kept people from messing with it for... less than a month?

Good job all around.
My sentiment exactly.
Glad to see we're back to the same measures that Diablo 2's Closed BNet went through every now and then, pretty much. So this was clearly worth making the players jump through additional hoops then.
I'm not going anywhere near that game.
 

Callate

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I foresee many, many customer service representatives begging their doctors for Valium prescriptions.
 

Agente L

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Lunncal said:
Except a video game isn't a product. Games, for a long time, have been a fusion between a service and a product. When you buy a game, your not actually "buying" the game, you are buying a license to play the game. And license can be revoked.
 

Epona

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Lunncal said:
Is that even legal? Do they get a refund?

It'd be understandable if they were banned from the multiplayer portion of the game, but if they can't log in to their Battle.net account they wouldn't be able to play the game at all, unless I've heard wrong. I think it's ridiculous that Blizzard can get away with something like this, but not surprising. Consumer rights don't seem to exist when it comes to video games, they were probably legislated out of existence by the mandatory post-purchase EULAs.
You're right, they should get a refund and there will be plenty of people to come along and defend Blizzard for this behavior.
 

DEAD34345

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Destal said:
Lunncal said:
The problem is that you only register the game (and thus only find out about the ToS) after you've paid for it. If it turns out that those terms of service are bullshit, and say ridiculous things like that they can take your game away from you whenever they want, it's simply too bad. If you disagree with it then you get no game, and no refund. For any other product or service this is illegal, I don't know why it isn't for games and other software.

As for the part about there being no singleplayer campaign for Diablo, it's beside the point. If they wish to ban you from the multiplayer portion and there is no singleplayer portion then they should give you a full refund. You've paid for a product and suddenly you're not getting it.
If you disagree with the TOS, you can actually return the game. All you have to do is contact customer support.
Aha, you're right. That's actually pretty good, and the Diablo 3 ToS seem to be a little less draconian than most in that manner.

If you do not agree with the Terms of Use, then (a) you may not register for an Account to play the Game; and (b) you may arrange to return the Game to the place where you purchased it within thirty (30) days of the original purchase or you may contact Blizzard by email http://www.battle.net/support to request a full refund of the purchase price within thirty (30) days of the original purchase.

Of course, it still seems highly illegal when they can delete that part of the EULA whenever they want without actually notifying you, and then count it as though you've agreed if you carry on playing without realising.

Blizzard may, from time to time change, modify, add to, supplement or delete this Agreement. Those changes will be effective upon prior notice as follows: Blizzard will post notification of any such changes to this Agreement on the website located at http://eu.blizzard.com/en-gb/company/legal/index.html and will post any revised version of this Agreement in this location, and may provide other notice which may include by email, postal mail or pop-up screen. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you may cease to use the Game and terminate this Agreement in accordance with Section 8 herein. After expiry of one (1) month following the notification the continued use of the Game and Service by you will mean you accept any and all such changes. With the notification, Blizzard will remind you that your continued use after the expiration of one (1) month following the notification means that you accept any and all changes. The modified version of the Agreement shall enter into force at the beginning of the second month following the notification, unless Blizzard has received a notification of termination from you by that time.

Again, I still say that it is unethical for them to be able to stop you playing a game you have bought whenever they want for any reason they want. This is illegal for any other product or service, and if it isn't illegal for software for some reason then why shouldn't it be?

In fact I can list off laws that they seem to be breaking right now:

Unfair Terms

5.?(1) A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.


(2) A term shall always be regarded as not having been individually negotiated where it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term.


(3) Notwithstanding that a specific term or certain aspects of it in a contract has been individually negotiated, these Regulations shall apply to the rest of a contract if an overall assessment of it indicates that it is a pre-formulated standard contract.


(4) It shall be for any seller or supplier who claims that a term was individually negotiated to show that it was.


(5) Schedule 2 to these Regulations contains an indicative and non-exhaustive list of the terms which may be regarded as unfair.

These laws were made to protect us from this stuff, but apparently they just don't apply for some reason.

Agente L said:
Except a video game isn't a product. Games, for a long time, have been a fusion between a service and a product. When you buy a game, your not actually "buying" the game, you are buying a license to play the game. And license can be revoked.
Licenses still have to obey the law. Once they've accepted my money for a license (i.e. once I've bought the game), they must provide what was agreed upon or give me my money back. It's just like with other services, if I pay a builder to build me a wall and he doesn't do it then he's legally required to give me my money back. The whole license thing must be part of how they get away with it though, which is ridiculous. We made consumer rights laws in the first place to protect ourselves from these kinds of practices, why then do we not have similar laws for software licenses, or why do they mysteriously not apply?
 

IWCAS

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Sounds fair to me. They accepted the terms and conditions, and if they violate them, they should be punished. I'm not exactly sure how bad this problem is, but if it is as out of hand as this forum makes it seem, they should be banned forever. I don't see how that would be bad. They can always buy the game again>banned>Buy again>banned>buy again>banned> etc....

That's more money for Diablo 4. Ban those cheating fuckers.
 

RvLeshrac

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Ten minutes after this, all the botters I know will have purchased new keys and started botting again. They'll make back the money by the end of the day.
 

The Pinray

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I got hacked and Blizzard told me "We'll restore your game to a previous state only twice. This better not happen again, mister!"

Yeah, I don't play D3 anymore.
 

ecoho

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takeing bets how long it takes for someone to try and sue bliz for not being alowed to play their singleplayer game. wont work but thats more because blizz has more money then that they are right.