Users Accidentally Buy Items on PS4 PSN Store Using DualShock 4 for PS3

[Bloodstain]

Wait.....if the PS4 is turned off, how can it control both consoles

It was turned on.

Why the hell would someone keep the PS4 turned on while using the PS3 with the controller that controls the ps4, but using it to control the ps3...

That makes no sense -.- i would of thought it would of been obvious this would happen.

The first guy explained it; his PS4 was left turned on in order for it to finish updates while he played using his PS3.

 

[Arawn]

Well, that's the thing - "the customer is always right" is absolute bollocks. It's nonsense. It's breaking rules and making a loss just to please a customer to avert negative PR. This sounds reasonable at first, but it fosters a culture of "I MIGHT BE WRONG BUT I WANT TO BE TREATED AS IF I WASN'T" - you wouldn't believe how hostile it is to work in american retail, getting yelled at once a day by a customer that feels entitled - not because the company broke any rules, just because he pounds his chest enough.
Don't get me wrong, it's good to garner good PR by being nice - giving someone a new icecream-cone because it dropped right after walking out the store is good! But by allowing every customer to essentially break the official rules (and common sense) just to placate them enough that they won't be angry puts an incredible stress on retail workers, who now have nothing to hold on to: following the corporate rules might mean that an entitled idiot gets him fired, following "the customer is always right" might them fired because they made a loss.
Sorry that I rambled so much, I just HATE the concept of TCIAW so much it sometimes has to be let out.

A-f***ing*-men. Sorry for the language, but that's something a few years in retail teaches you. As an employee you're told the rules and regulations, most are reasonable, but then you're confronted with customers. Sudden everything is supposed to go into the trash can. No one wants to be held accountable or responsible.The customer is always right? "The rules should exist, but only if they favor me." Is what that phrase really boils down to. It's like being stopped by a cop for speeding and yelling how you pay their salary via taxes. It doesn't excuse you for speeding, you deserve a ticket. Anyone that's spouted that line is usually on the wrong end of such an argument. Bought it a year ago and no receipt? Sorry. Dropped a phone into a pool? Not covered.

OT: A bit mixed on this story. For one I have accidentally made a double purchase on PSN. I had wanted the booster pack for DUST514. So I made that purchase and nothing happened. There was no download after going through the buying process. So I tried it again thinking that it had not gone through. So I did it again and still nothing. I go to check my account (credit card) and it showed both transactions had gone through. I called up Sony a few minutes later to fix the matter. they were prompt in my refund. What I hadn't known was the store was linked to DUST514, so it went straight into my game account without a download. (a digital unlock) But on the subject of using the PS4 controller on both systems I feel less compassion for the two unfortunate buyers. I heard that PS4 controllers could be used on the older PS3 system, but I can't see why they would use it for both. They didn't want to use multiple controllers perhaps? I'm guessing yes. So linking the it was a way around that problem, but not a well thought out one. I wouldn't think it possible to use both at once with a single device. Since it happened I wonder if Sony might refund a non-downloaded game. I would think it kept record when a file is accessed. Yet, they did do something reckless. Not sure what I truly think. If they had password protected their accounts this whole think wouldn't have happened as well.

 

[username sucks]

I accidentally bought Minecraft on the 360 because I went full retard and thought I was holding my N64 controller, but I never asked for a refund. It was my own stupid mistake that I used the wrong controller, I don't see how this is much different. Besides the DS4 actually working on the different console, that is.

Okay, I admit my example is a bit more stupid than what happened here, but it should be common sense to use the right controller for the console you're playing on, right?

 

[michael87cn]

Okay, I don't know what's going on. I don't own a PS4. I do, however own a PS3.

I played Dark Souls 2 all day today. An hour ago, somehow $25 was automatically added to my PSN store wallet. Another hour later, another $25 was added. I only just now found out about this when I checked my email before going to bed.

I don't get it. I deleted my billing information from my PS3 and changed my password. I would contact Sony CUSTOMER SUPPORT but they don't offer any at night-time hours...

What the hell is going on?

Perhaps its just a very unlikely coincidence and I've been hacked.

Sigh...

 

[Strazdas]

I love how people keep saying "Sony" as though Sony is a single sentient being. This isn't Sony refusing a refund, this is a customer service rep listening to some guy's story and thinking "Something like this has never come up before, and as far as anyone knows it isn't possible to control two systems at once; so this guy is probably lying out of his ass to cover-up for some buyer's remorse or something along those lines," and then refusing to refund based on what he figured to be a load of hogwash.

And heck, has anyone calling foul on Sony even tried controlling both systems at once? Because Lord knows that NO ONE would ever make-up a false story in order to garner sympathy or just shine a bad light on a company he doesn't like (or has a momentary beef). Hell, Cracked does articles all the time talking about the bogus stories that get reported as fact; yet here we are taking the word of some guy that we've never heard of before, all because it means the chance to demonize a company that some people look for any excuse to demonize.

a person working for Sony in costumer support giving statements on its Policy represents Sony as a while entity.
also there were couple posts here claiming that double-controls do indeed exist.

I actually tried this. What happened was that I was automatically disconnected from the PSN from one system when accessing it from another. So, began with PS3, then activated the PS4 and PS3 was automatically disconnected. For that reason I have to call out some bullshit on this story.

do you need to be signed into PSN on PS3 to play dar souls 2 singleplayer? because he may just very well had PS3 offline for all we know.

 

[OneCatch]

For example i know there is a british law that you can quote at Valve to get a refund no matter what.

Don't suppose you know what that is do you? Might come in handy for me at some point.

On topic, seems pretty crap (not to mention a PR own goal) that they won't offer a refund, even if they aren't obliged to. The 4 hour refund policy suggested above would be a sensible compromise.
That said, I will never understand why people turn on instant passwordless purchasing on consoles, phones, steam, amazon, whatever. It's just asking for unfortunate things to happen.

 

[Lightknight]

Seems like both sides have a claim here. Sony can't be in the habbit of refunding games just because someone says it was done on accident and the gamers didn't mean to buy it (assuming they're being honest).

Sony also has the additional claim that they weren't using the controller as intended. At least, I've never seen anything marketing the ps4 as something to use on the ps3. Nonstandard use of equipment usually goes to the side of the manufacturer.

If there's any way to verify that the game hasn't been played. Then sure. Refund it. If not then this sets a dangerous presidence.

 

[PirateRose]

I had preordered Assassins Creed: Liberation, thinking it was for the PS4 and quickly found out it was PS3 only.

When I contacted Sony about the matter, they immediately refunded me, no questions ask. I think the only thing I had backing me was the fact I don't own a PS3.

I think that might be where they are running into a problem with refunding. It's a little difficult to prove it was an accident since they did have PS4's and they were running at the time of the purchases.

Moral of the story: Even though the PS4 controller appears to work with the PS3, just don't do it.

 

[Lightknight]

I had preordered Assassins Creed: Liberation, thinking it was for the PS4 and quickly found out it was PS3 only.

When I contacted Sony about the matter, they immediately refunded me, no questions ask. I think the only thing I had backing me was the fact I don't own a PS3.

I think that might be where they are running into a problem with refunding. It's a little difficult to prove it was an accident since they did have PS4's and they were running at the time of the purchases.

Moral of the story: Even though the PS4 controller appears to work with the PS3, just don't do it.

Or, maybe Sony wants to boost their PS4 numbers to gain even more momentum?

 

[ckam]

Hmm? I get it that the ps4 and ps3 shouldn't be controlled at the same time with the same controller, but I never really turn on multiple electronic devices at the same time because odds are I'm not using one of them? Ugh, oh well.

 

[WWmelb]

what i took from this is that if i buy a DS4 controller, i can play dark souls 2 with it lol. Seeing as i just stood on my controller and bunged up one of the triggers, this is good news lol