Viewsonic: Horribly Buggy Tablet Isn't Our Fault

[Danpascooch]

Ah, they're taking the Sony route for customer service: "Nothing is wrong with the device, you are just stupid!"

I know, right? I love that quote

"The problem is with society in general"

No Sony, the problem isn't that society won't transform itself into one that will like your product you narcissistic fuck, the problem is that you actually think it's supposed to.

But yeah, total bullshit, if even 100 people bought this, there's a statistically large enough sample to claim with confidence that this is the developers fault. And a hell of a lot more than 100 people bought it.

 

[Femaref]

Nothing new. All companies do that. Microsoft, Apple... Everyone.

Anyone remembers the recent hardware bug with some iPhone incarnation? When the phone just losts the cellular signal? What was the Apple response? YOU'RE HOLDING IT WRONG. Yeah, a phone that has no signal due to a poorly placed antenna, but the user is wrong.

Just think about it. Whereever you will put the antenna, at some place it will either a) interrupt the visual experience (ie. putting it on top) or b) will be covered by the hand. Everybody holds a thing differently, and one person will cover the antenna, there is no way around it.

(and I'm not writing this because I'm an apple fanboy of some sort, but because I understand the technical implications of it).

 

[Digikid]

Nice try Viewsonic. One or two customers.....fine but when there are a LOT of them then the problem is on YOUR end.....not the users.

 

[Tom Phoenix]

Sure, go ahead, blame customers for your own mistakes. That will certainly earn you points towards a good reputation.

 

[icame]

The bullshit alarm is going off.

 

[Canid117]

How dumb do they think we are?

 

[mjc0961]

I think manufacturing defect sounds better since if its a user experience problem that means youve just made a piece of shit that no one can figure out, but if there is a defect it can be fixed

Agreed. If you man up and say "Yeah we screwed up but now we fixed it", you're going to get more people coming back to try again than if you just say "You guys don't know how to use it." How do you come back and tell people the device is better if you won't admit it's broken in the first place?

Wow, I'd hate to be playing Epic Mickey on that thing. There'd probably be enough "user fault" going on there to destroy the space time continuum.

Hahaha nice one!

I'm not positive, as this is the first I've read about this product, but I think the phrase "user experience issue" may be misinterpreted here.

A User Experience Designer (or UX Designer) is in charge of not only the UI design, but the flows and process in which a user interacts with the program. They figure out how many steps it takes to complete an action and how the interface reacts to the user (hovers, clicks, text fields, etc). It sounds to me like they are saying it's an issue with the way the software was designed to be interacted with, not an issue with how people are interacting with the software.

Hmm, interesting. This may be true, but the phrase doesn't lend itself well to that definition to the general public at all. They should find a better way to say it if that is what they're trying to say.

 

[008Zulu_v1legacy]

Its your fault we used the cheapest components we could find that have no manufacturing code of quality.

Sure, go ahead, blame customers for your own mistakes. That will certainly earn you points towards a good reputation.

It worked for Sony and Apple.

 

[BabyRaptor]

Well, they just guaranteed that I will never guy a product of theirs.

 

[Tom Phoenix]

It worked for Sony and Apple.

But it's also going to come back to bite them. Heck, Sony is already in enormous trouble and Apple can quickly fall down that road if they become complacent(especially since it happened to them before).

 

[Asehujiko]

This is what happens when companies run out of pirates to blame stuff on, they blame it on legal customers instead.

 

[008Zulu_v1legacy]

It worked for Sony and Apple.

But it's also going to come back to bite them. Heck, Sony is already in enormous trouble and Apple can quickly fall down that road if they become complacent(especially since it happened to them before).

I think its either; They dont learn from past mistakes or that they think they are too big to fail.