bossfight1 said:
Just for fun, I read the announcement as though they filled out a template apology form, and was disturbed at how much it seemed to fit:
We have heard the PC gaming community outcry of disappointment for the initial launch of *NAME OF PRODUCT* on PC. Again, we would like to apologize to you, the fans, and let you know that we are taking full responsibility for releasing a product that did not meet our quality standards, which is why we suspended sales of the game as soon as we understood the issues. The *NAME OF PRODUCT* fans are extremely important to us and our highest priority is ensuring PC users get the full, high quality experience of *NAME OF PRODUCT* they deserve. *NAME OF DEVELOPER* has created an amazing game with *NAME OF PRODUCT* and they are now working closely with us and our partners to ensure that we offer the same experience on PC. Once the PC version is fully updated, *NAME OF DEVELOPER* and all parties will agree that it meets a superior quality bar and we will then make the game available for sale.
Addressing the PC performance issues is still our top priority and at this time, we believe we have identified a number of fixes for the larger issues that were affecting PC players at launch. These fixes are currently being implemented into the game and once we have been able to do some initial testing, we?ll have a better idea on the status of our progress. We?ll provide an update on how things are developing next week.
We can also assure you that because of this latest launch, we are modifying the internal review process for all of our games. For those who are waiting for the updated version of the game on PC, please know that we are working on this every day. For the players who are continuing to play *NAME OF PRODUCT* on PC, fixes are continually being made to the game as we await the final updated version.
Our continued focus on getting the right PC fixes in place for the main game has had an impact on the development of all DLC content for the PC version of the game. This means that the *NAME OF DLC* DLC will not be available on *DATE* for those who are currently playing the PC version of the game. We apologize for the delay and only want to make sure that any content that we offer is up to the standards that PC players expect.
Thanks again for your continued patience, Warner Bros. Interactive Entertainment.
Pointless and meaningless exercise, that would work with any statement like this.
Due to refunds, this situation has never happened before and the old generic "Don't care, buy DLC Statement", the one that says DLC is more important than the base game, no longer works for WB. They had to write a new generic "Grovelling Apologetic Statement". The old Generic never worked for the consumer, but thanks to Steam's no refunds policy, no recourse existed before.
Also, don't thank Valve/Steam for finally allowing refunds. Thank the EU for dragging Valve/Steam to their courts and forcing them to obey the EU laws. The same laws that existed when Steam started up, years ago.
As to why it's not refunds in the EU only, after the paid mods debacle showed the power of the internet consumer, no way would the internet accept regional refunds. It would have made the mods uproar, a simple showing of teeth, Valve would have been torn limb from limb in comparison.
So valve get no credit for finally obeying basic consumer protection laws, after years of abusing the same laws.
gigastar said:
endtherapture said:
gigastar said:
endtherapture said:
They should give us some free DLC to apologise for the terrible launch.
Arkham Knight wasnt anywhere near as bad as Assassins Creed: Unity. Stop being entitled.
I'm entitled to a product that works.
You are, but nobody is under any obligation to give you free content for any reason. Thats what i mean about being entitled.
endtherapture said:
Given the scale of Rocksteady's fuck up with Arkham Knight, if they wanna sell any DLC on PC, they'll have to do something special to regain our trust.
For most people, simply delivering something that works is enough. If thats not enough for you, then youre free to abstain and nobody will think less of you for it.
For most people, simply delivering something that works is enough, but only when it's works right first time. Withdrawing a product to get it right, isnt the same at all. Those who bought this can't abstain after that purchase, it's way to late by then.
Stop calling people entitled for stating that WB should offer some sort of financial recompense. Those who refunded got all their money back, those who didn't refund and are waiting for a fix, also deserve some sort of recompense.
I'm not talking about any legal obligations, that's covered by a full refund. This is a moral obligation and basiclly good customer relations. Providing both, good will and good publicity, when the company is in dire need of them.
There is a long tradition of businesses doing exactly this sort of thing, for sound long term financial reasons. They take a short term loss of profit, to gain respect and good will, engendering long term customer loyalty.
Companies like CD Projekt Red, gain customer loyalty. Not by never making mistakes, but by rectifying those mistakes and when appropriate, providing some sort of financial recompence, like cheaper or free DLC. Some will even going as far as creating a pool of pre-existing good will, by providing free DLC anyway, even when they have no need to apologise for anything.
So nobodies being entitled for suggesting, those who've not rejected the game by refunding, should also get some sort of financial recompence. for their loyalty to the franchise and/or publisher/developer, if for no other reason.
