Despite the game sucking pretty much these days, one thing I cant complain at all is costumer support, they are always willing to help, and usually quicker then they announce. From bosses bugged, doors not working, loot accidently handed to wrong person to account caracthers accidently deleted (happened to me before the time you actually had to type DELETE) they always solved all my problems. If you e-mail them they will restore your account and chances are they will be able to restore the gold and the items you had (they usually say thats not guaranted, they said that to me when I deleted my main by mistake, but in 2 hours they retrieved it with all even bank and mail items).