They represent everything wrong with the game industry. Can't put it any simpler then that.
Lets see.
1. They buy up then destroy properties and companies. One does not have to look deep into their history to see how often this goes down. Ah, poor spoony, I could feel the emotion when talking about what they did to Ultima...
2. They don't respect the customer. From the advertising campaigns that are outright offensive to gamers, to stupid statements released about being top dog in critic ratings rather then actually quality products, to releasing the same games year after year, to constantly bashing the competition... it all shows they don't think of the customer as anything more then a mindless drone with money. You don't want a quality game, you want what we say is the top game this year. We wont win you over with quality, we'll just bash the competition. You wont try something new, here, have the same shit repackaged, made more "mainstream", and so indistinguishable from anything else, you can't tell what game it is by looking at them side by side.
3. DRM. Nothing like preventing you from playing the game you paid for and own because of their insecurities, right?
4. Customer service is abysmal. That is all.
5. Over-saturation and lack of innovation or variation. Touched on before, but special mention is worth noting.
6. Offensive business practices. How many questionable legal moves have they done now, either to soot down or interfere with other publishers, game makers or anyone else? To say nothing about the rights of the gamers being non-existent in their eyes.
7. Annoying business practices. Worth mentioning just to add to the list. Day one/on disk DLC, content that shouldn't be locked since it came with the game itself and is just added to suck more money out of people. I don't think companies shouldn't be able to make dlc but some on, if you bought the game, you should get everything on the damn disk at least. If you are only selling part of the game, only charge me part of the price.
8. The heads of the company represent the worst attitudes in the industry. This is more specific, in that they are the ones not just encouraging but mandating the same behavior I have been listing up til now. It is these higher ups that cause the damage and it shows neither an understanding nor a care for ethical business practices, rather, a more money grub mentality where they are trying to squeeze the last cent before the holes in their money balloon let the last of their hot air out and they plummet to the ground, most likely jumping ship in a similar fashion as the people they seem to be having issues with at the moment. You know the ones who are being investigated for insider trading and the like.