not exactly impossible for them actually check my details, i have had this problem before but with a missing win 8 key and they were quite easily able to sort it out by verifying my details (from the same account) so all they needed to do was check and they'd find outJamash said:How is not giving a random caller access to your account without the proper verification horrible customer support?
I know it's frustrating because you know you're you, but they don't know you're you just because you phone up and say you are, which is why such account verification exists in the first place.
Would you rather that anyone could take ownership of your Outlook and Xbox Live account just by phoning up and claiming that they're you but they entered the wrong e-mail for account verification?
It's not horrible support, it's good customer support working the way it should be, which is by not unlocking your account to a random caller who claims they are you but says they don't have the proper verification because they entered in the wrong e-mail address.
As a college student, money is entirely an object. I don't get financial support from home, I don't get paid well, and my savings is spent on gas and books. You also seemed to misunderstood the sequence of events, which is probably a fault on both our parts. However, I will work on getting over it all the same. Thank you for pointing out at least part of the silliness of my complaint.Dirty Hipsters said:Dude, are you kidding me? They were absolutely right to deny your appeal. You did know that your car was having battery problems and you didn't replace the battery, and you you did nothing about it which lead to the ticket. Hell, even if you didn't replace the battery you still would have had options. You could have called AAA and gotten them to jump start the battery, or they could have given you a tow. Instead you let the car sit there for 2 days and did nothing, that's absolutely your own fault. Hell, the cops even tried to give you a jump and you're still shitting on them.Mezahmay said:snip
captcha: get over it
You tell him captcha.
i agree with this. i love that they have the verification, i was locked out of my origin account and the password reset email wouldnt send, i called customer support and got it reset in under 3 minutesJamash said:How is not giving a random caller access to your account without the proper verification horrible customer support?
I know it's frustrating because you know you're you, but they don't know you're you just because you phone up and say you are, which is why such account verification exists in the first place.
Would you rather that anyone could take ownership of your Outlook and Xbox Live account just by phoning up and claiming that they're you but they entered the wrong e-mail for account verification?
It's not horrible support, it's good customer support working the way it should be, which is by not unlocking your account to a random caller who claims they are you but says they don't have the proper verification because they entered in the wrong e-mail address.
The few times I've used Origin support it's been quite good, actually I'd say it was better than when I've had to use steam support. Guess it's the luck of the draw.Ghraf said:I forgot to mention how god-awful, pants-on-head retarded EA Origin customer service is. If you've ever dealt with them, you know what I'm talking about. Serious outsourcing going on there. I don't think they realize that "copy and paste pre-written phrases" doesn't qualify as customer support.
Oh, and the thinly-veiled "screw you, buy more of our shitty products" they give you in the form of a 15%-off coupon everytime you fail to be supported. It's like eating at a restaurant that uses rotten ingredients, complaining that the food is disgusting, and then getting a coupon for another shit sandwich made of the same exact rotten food.
as experienced in Ebay as i am (its not that different to Amazon) being confiscated by the postal service is a complete lie, being lost in the postal service is possible (depending on what type of tracking you put on) however it would never be confiscated unless the item was counterfeit (or any other illegal substance) or he just didn't have it in stock and tried to play it off as it being lost in the mailbliebblob said:-snip-
why return it to the rack, i'd just dump it on the table and be like "it ain't my fault B**ch"Unia said:Took me two weeks to convince my ISP customer service that I was not an idiot and had in fact done everything I could to try and fix my dead internet connection. Only then did they try actually connecting to the node that included my apartment and find they couldn't. Turns out some tech had forgotten to reconnect all plugs after maintenance or something. All this COULD have been done within a day.
The incident that really takes the cake was in a good ol' brick-and-mortar store. I was trying to buy a shirt in a clothes store. The clerk was behind the cash register talking to what I thought was another customer. After a minute or so I deduced she was just gossiping with a friend. I cleared my throat just to let her know there was someone in the line. The cashier turns my way and literally hisses "Just wait" like a parent frustrated with an impatient child, then goes right back to hearing what X had to say about Y's new boyfriend. I just stared in stunned silence for a moment before returning the shirt in a rack and walking out.
Still too much effort. Just let it drop to the floor and walk out.Riotguards said:why return it to the rack, i'd just dump it on the table and be like "it ain't my fault B**ch"Unia said:Took me two weeks to convince my ISP customer service that I was not an idiot and had in fact done everything I could to try and fix my dead internet connection. Only then did they try actually connecting to the node that included my apartment and find they couldn't. Turns out some tech had forgotten to reconnect all plugs after maintenance or something. All this COULD have been done within a day.
The incident that really takes the cake was in a good ol' brick-and-mortar store. I was trying to buy a shirt in a clothes store. The clerk was behind the cash register talking to what I thought was another customer. After a minute or so I deduced she was just gossiping with a friend. I cleared my throat just to let her know there was someone in the line. The cashier turns my way and literally hisses "Just wait" like a parent frustrated with an impatient child, then goes right back to hearing what X had to say about Y's new boyfriend. I just stared in stunned silence for a moment before returning the shirt in a rack and walking out.
then proceed to throw pies at her (serious)
Had this as well and steam were useless. They said its not their game and they cant help. Sent me to a link to disney, you had to chose the game you wanted help with and it didnt have Kotor1 and 2 as a choice. Its why i hate digital gaming to a point as when i buy a game from a shop, that shop is responsible for that sale - they dont tell you to go take it up with the developers.JohnZ117 said:I bought KotOR 2 on Steam over a year ago. The game kept freezing up, so I contacted C.S. to have this fixed. I. am. still. waiting. for their reply. If you count giving up and not even playing the game as "waiting."
That sounds like a scam BTW. Not Microsoft.ObserverStatus said:The worst customer service I ever got was from Microsoft. A couple of months ago I got a call from a man who told me that he was from Windows, and that he had detected an internet virus in my computer. I told him that I already had Norton Security installed, but he told me that would only protect my computer from computer viruses, not internet viruses. I asked him what to do, so he told me to open my operating system's Event Viewer, look under the administrative events log, and sure enough, it was full of errors. The Windows man informed me that the errors were all caused by the internet virus. That was all well and good, but then he told me that Windows would have to charge me $200 to remove the internet virus. Who do they think they are? I already bought their operating system, why don't they fix it for free? So I told them that $200 is more than my mother would allow me to spend, and tried to negotiate for a better price, but they just hung up on me. Now my computer still has the internet virus and I don't know what to do.
It's a scam. Get calls a couple times every few months from them and have plenty of fun screwing around with them.veloper said:That sounds like a scam BTW. Not Microsoft.ObserverStatus said:The worst customer service I ever got was from Microsoft. A couple of months ago I got a call from a man who told me that he was from Windows, and that he had detected an internet virus in my computer. I told him that I already had Norton Security installed, but he told me that would only protect my computer from computer viruses, not internet viruses. I asked him what to do, so he told me to open my operating system's Event Viewer, look under the administrative events log, and sure enough, it was full of errors. The Windows man informed me that the errors were all caused by the internet virus. That was all well and good, but then he told me that Windows would have to charge me $200 to remove the internet virus. Who do they think they are? I already bought their operating system, why don't they fix it for free? So I told them that $200 is more than my mother would allow me to spend, and tried to negotiate for a better price, but they just hung up on me. Now my computer still has the internet virus and I don't know what to do.
All right so it looks like my poor understanding of amazon rating conventions was indeed a factor, as I feared. Nevertheless I would then argue the amazon rating conventions are just as inflated as those for videogame reviews. 5 Stars I would only give if everything came exactly as promised, along with a free keychain or something. So a 4/5 after it was late, the (suspected) lies about the postal service and the fact they didn't even know until I contacted them? Sorry, no.Riotguards said:i can see however why you would receive a salty message, although you did receive 1 game and considering the problem was rectified it would be insulting to receive a low score of 2 stars, 4 stars would have been better if you wish to make a point but 2 seem more akin to damaged goods rather than just a lost item.bliebblob said:-snip-
Nah it wasn't mate, it's businesses skewed idea of how ratings work, or at least the way it's all been set up to be.bliebblob said:All right so it looks like my poor understanding of amazon rating conventions was indeed a factor, as I feared.