On the flip side you have something like Pokemon which has been doing the exact same things for decades now with, more or less, the same level of success for every entry and this has lead to some pretty serious stagnation. Even legend of arceus, which attempt to shake the formula, seems to be half assed by the dev and only considered as a side entry.
This comes down to pokemon marketing primarily to two groups, young kids that don't know or don't care how stale the game series is because they're probably picking it up for at most the second or third time, and competitive battlers who don't care about the game itself that much to begin with. They don't need to make innovation in the franchise to keep their players interested from entry to entry because there's always a new batch of kids just growing into the demographic to leech off of.
Pokemon can enjoy the same level of success because they've got an inexhaustible self renewing audience.
>Expecting services to ever fail.
They expect mediocrity and that's all that matters. It's like McDonalds and fast food, you don't eat because you love food, you eat because it's convenient and safe.
Speak for yourself, I eat at McDonalds because the food is good, not because it's convenient. If the food was terrible, I wouldn't eat there. In fact, there was a stretch of time when it was bad around where I live and I didn't touch the stuff. Same with anywhere else outside of home cooking I eat.
It's the same with video games. Even the most mediocre video games need to be good or people will not play them. Activision, EA, Ubisoft, etc., if the games they make weren't solid in the first place those companies wouldn't exist. Sure, they churn out the exact same games over and over again but without that solid foundation they would start crashing down.