Really, the problems with the game came with the decision to include player Jedi. This unfortunately means it was inevitable, if one makes the unfortunate statement that Star Wars equals Jedi.Dennis Scimeca said:A Farewell to Galaxies
Dennis Scimeca returns to Star Wars Galaxies one last time before the servers shut down, and finds himself wondering if it was ever really the game he thought it was.
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There's simply no real way to make something "rare" in an MMO. Not fairly, at least. Making it hard to get simply delays the eventual day when everyone has it--and make no mistake, if it's the uber-class, everyone will want to have it. Hard-capping it is unfair, as it excludes newer players from the possibility of enjoying all the content. Permadeath is seen as too draconian, as it represents the loss of real hours of effort (and expense), but even that doesn't make them rare.
So no matter what, Jedi were not going to be rare. Just wasn't in the cards. Add to this the fact that Jedi are supposed to be disproportionately strong fighters, and you see the problem: Jedi are the only thing worth being. And then you've got folks that don't want to be Jedi, because they feel there's so much more ground to cover in the Star Wars universe... so it became necessary to weaken Jedi a bit and introduce a foil -- enter the Bounty Hunter.
All the way up until the NGE hit, "class balancing" was simply a mixture of tweaking Jedi (Master Sabers/Master Powers in most cases) and Bounty Hunters (Bounty Hunter/Combat Medic combos, usually). Everything else was on indefinite hold. The folks behind the game then quite wrongly blamed the problem on the fact that a skill-based system couldn't be balanced... so they went to professions with the NGE.
Before it became a lightsaber simulator, this was a game about living in the Star Wars universe. Not being the hero of the galaxy, not being Luke or Han or Boba Fett, just being "a person" in this beloved universe.
But LucasArts has had a strict "sell more lightsabers" policy for a long time now. The original trilogy showed us a whole world of stuff happening, which included Jedi... but most of the war was fought by soldiers and smugglers and diplomats. But lightsabers, man. They sell. LucasArts also has an obsession with forcing canon "iconic" bits and bobs into everything. Everyone across the galaxy uses the same slang ("bantha poodoo," references to rancors, etc.). Han Solo appears in the middle of novels that really have no use for him, just as a way of saying, "See? It's STAR WARS!"
It really shrinks a universe when there are only three jobs, everyone talks the same way, and you run into the same five people everywhere you go. So I don't blame SOE for the decay of SWG (they have their own sins to answer for). I blame LucasArts, and their obsession with Jedi.