Again, he bought the in-game items before downloading the game and ensuring it would work. It is his own fault he did that; EA did not force him to buy the content before getting the game. He really has no one to blame but himself.Alma Mare said:It's irrelevant if it's the game itself or bonus content. If he paid for it and can't use it for no fault of his own, he should get a refund. No ifs and buts.MasochisticAvenger said:Yes, that's exactly right. He did not make sure he would be able to have access to the things he bought, so it is his own fault he wasn't able to access them. He paid for the items in the game NOT the game itself.Sylveria said:Damn consumers expecting to use the stuff they pay for. They should just give companies money and then eat the turd that gets dumped in their cheerios.MasochisticAvenger said:You're ignoring one very important factor: the original poster did not pay anything for the game. Yes, the game should work, but they haven't paid for a faulty product. They jumped the gun by buying in-game items before ensuring the actual game worked on their computer, so they should have to bare the consequences. This whole customer entitlement is getting a little tiring.FalloutJack said:ResonanceSD said:-Zooty!-I think you boys had best be moving along. One of you is in the red for comments like that and the other is probably well on his way.psicat said:-Zoot zoot!-
OT: I say the OP's choice of action is correct and EA just decided to act like a child in return. Companies who don't give the customer what they want (like working products) are liable for an inability to commit to a simple service, period. There can be no argument there. No game working? No fix game? No get money. End of story. It's their fault, so they pay for it. So yes, give them every form of hell and, in fact, get on their ass about this bogus banning too. The more you make them have to deal with you, the less they'll want to, and have to acclimate. And they can't DO anything about that because you're not in the wrong.
Your basically saying "Okay well he didn't pay for the house, but he paid for stuff in the house, but the house has no doors and it's his fault."
EA apologists.. the worst people on earth.
If he had paid for the game itself it would be a different story.
Just so we're clear: I am not saying companies shouldn't have to give refunds for faulty products. If he had paid money for the actual game, or he'd confirmed the game worked, bought some content, and then it suddenly stopped working, I would be saying he deserves a refund.