Soviet Heavy said:
Considering Mass Effect fans are some of the most obnoxious people on the internet (touch the BSN website if you dare), hearing them say they are "listening to the fans" raises a lot of concern.
I agree with you, and that's as a Mass Effect fan. Then again, judging from some of the people on this very forum, there are unreasonable people in all groups. As long as Bioware is able to weed out the reasonable requests from the unreasonable, then it's not like listening to the fans is necessarily a bad thing.
For my part, I didn't actually dislike Mass Effect 3, but there were definitely some issues with it. As long as they work on fixing those issues without creating new ones, I will be fine.
While working in a sequel will have some challenges story-wise (What ending do you go with? Was the genophage cured? How was the geth-quarian war concluded?), the fact that they will have an all new cast to work from is promising. They won't have to worry about developing characters while still staying true to the characters.
Call me naive, but I'm awaiting more information about Mass Effect New before I determine whether it will be my thing or not. Just existing isn't enough for me to decide.