I found out i actually
already had an origin account, my bioware social account having been converted...that sucks :\
That being said, customer/tech support was always horrible at EA (they told me ME2 wouldn't work with win7 64-bits, what's this nonsense? the problem was something else entirely, besides telling me to reinstall the game and my drivers they were no help whatsoever)
I agree Cullina seems a lot like an EA employee trying (badly) to damage-control, why in the world would EA disclose account details to mr. nowhere ? That'd be a huge breach of privacy.
I'm willing to bet they'd love to reinstate your account if you'd "shut up" though i hope you won't, for one user with a big mouth (no offense

) getting screwed i'm guessing there's 10 that just takes it...
Although at that point i'm not sure what i'd consider a "fair resolution"