Monsterfurby said:
Yeah, EA hate has been going a bit far lately.
The key problem here is basically a missing shared understanding of what a game actually is. EA sees it as a service which is provided continually until they sunset the servers, some people see it as a product to be bought once and then used at one's leisure.
At some point, the industry needs to find an answer to this, because this is really going to hurt as long as publishers and at least some customers speak a different language.
If EA's goal is to provide a "service," then they've done a shitty job of it so far. Huge swathes of their paying customers were unable to access the product they paid for days and days after they bought it, they still are unable to activate features in the game said customers have paid for, it loses them the business of other customers for circumstances they do not always have control of (such as a shitty Internet connection), and all of these problems are caused by a feature that was both unnecessary and highly unpopular with the customer base at large. They should be ashamed, both as a game publisher and a business. And they want to consider themselves a provider of "service" on top of those things? They have to be joking. I've seen better service in skeezy gas stations at 2 in the morning.
There is really no upside to this model of games, as far as making money is concerned. It costs way more resources on their part, so much more can go wrong, and they stop making money as soon as the servers shut down. You can go on Steam right now and buy Sim City 4, a game that came out 10 years ago now. And people still do. To this day Maxis/EA are making money off that game, and they will continue to do so as long as they don't unlist it from the store.
I don't mind the fact that they wanted to add a multiplayer aspect to SimCity. It's a cool idea. However, their execution has been a train wreck, the way they've handled it and the criticism it's brought them has been arrogant and borderline belligerent, and they could have been spared so much grief if they'd just offered an offline singleplayer mode (which we now know is possible). If any other company launched a product that was totally
unusable when it came out of the box, they'd be scorned by every media outlet and they'd be giving their customers refunds and freebies left and right to stay in their good graces, and if the problem persisted for a while they would start a dialog with their customers to resolve the issue. EA has barely issued an apology, and still refuses to admit that any decision they have made was wrong or that they deserve the ire they are getting from their customers.
So if they aren't a maker of products anymore, and the services claim to provide in their place don't work, then what has EA become exactly?