Given how John Riccitiello said pretty much the exact same thing years ago, I'm almost convinced that there are other factors in that company (as in, other people) who successfully pigeonholed him into falling in line with their selfish vision and who will do the same to Andrew Wilson.
Admittedly it is a bit of a wild conspiracy theory, but it wouldn't surprise me if that's the case. Besides, we all know big business has its own brand of corruption in some places. It's not exactly impossible. I've got to assume that being a CEO doesn't mean you can just enact the changes you want without something, whether it be policies or people, getting in the way.
CEO: "Gamers, this is what I want to do to start earning your trust."
Others: "Nuh-uh. Send him a memo: the board orders him to cease what he's doing and fall back in line immediately."
But maybe I'm just being naive in thinking John and Andrew weren't lying when they said they wanted to do the right thing.
Or maybe John did want to do the right thing at first but sadly fell into temptation. That's believable, and it's equally believable that Andrew may currently want to lead the company in doing the right thing now but could let himself fall to the temptation to do bad things for higher projected profits later.
But then, they've been pulling a lot of crap for a long time now, and the longer a habit has lasted, the harder it is to break.