(snipped, but I did read the whole post)j-e-f-f-e-r-s said:Honestly? Brand loyalty.
This one can work against a game just as often, though. Loyalty can bring with it forgiveness, but it can also bring very specific expectations (read: demands). That can make disappointment both easy and powerful.
As for Skyrim, I've never played a single Elder Scrolls game, yet I find myself with the same feeling of loving forgiveness toward any bugs or glitches or crashes (just about to beat a dragon, and BOOM desktop!)
I just feel there has to be something beyond brand loyalty. As mentioned in my reply to Susan above, I think it has to do with how contiguous the experience is supposed to be, or how many connections are left for the player to make. If the game is supposed to connect all the dots, any interruption cripples the whole experience... but if the player is supposed to connect the dots themselves (in the meta-game), disruptions aren't nearly as destructive.