Former Employees Sue GameStop Over Security Checks

Baresark

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I'm not surprised they do this. I'm sure they feel they must do this because they do in fact treat their employees like shit, which if they didn't, the employees wouldn't have the motivation to steal things from the store. The other thing they could do is backround checks and regular product inventory. But, they are probably way to cheap to do that.
 

Therumancer

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vansau said:
Former Employees Sue GameStop Over Security Checks



If you're going to impose mandatory security checks, make sure it doesn't impose on your employees' lunch breaks.

As someone who worked in retail, I can testify that things like bag checks are pretty routine when you head out for the day (or lunch, if you take your bag with you), but those usually take less than a minute. Based on a new lawsuit filed against GameStop lawsuit, though, the security checks took longer than that and happened a lot more frequently, to the point of violating California state law.

The suit alleges that GameStop's mandatory security checks didn't allow for uninterrupted and/or unrestricted breaks. That's a problem when, according to state law, employers are required to provide a 30-minute break for a meal every five hours worked, as well as a ten minute break for every four-hour shift. According to GameSpot:

The allegations are rooted in GameStop's policy of conducting mandatory security checks of employees when they take meals or breaks. According to the complaint, hourly employees are not compensated for time spent undergoing these security checks.

The suit also makes a handful of other allegations stemming from uncompensated time spent undergoing security checks. These allegations state that GameStop has failed to adequately compensate employees for work shifts that exceed eight hours, as well as not providing accurately itemized wage statements.

The suit is seeking class status, as well as an hour's pay for each day during which adequate meal and rest breaks weren't provided, plus any other damages that the court determines.

Source: <a href=http://www.gamespot.com/news/gamestop-slapped-with-workers-rights-suit-6346464>GameSpot

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Hmmm, well to put things into perspective this is a pretty typical operation nowadays. Being scandalized by this is like being amazed at the rising and setting of the sun. Having read this and watched some of the "Zero Originally" stuff responders linked, I don't think this suit will go anywhere.

When it comes to the security checks, your not considering this from the other side of the equasion. I spent years working as casino security and one of our jobs was to do these checks on employees. This included people like cage workers and drop team members, but also included people working in departments like EVS (Janitorial), the retail stories, food outlets (where I worked it's like a mall/small city in there... they call Foxwoods "The Emerald City" in fact). As security we did random bag checks, and routine ones as people entered and left the building both for concerns over terrorism, and people engaged in theft.

Now you might think that this was because we were concerned over people walking out with piles of chips or money, but really only very specific people were in a position to do that and they got extra-special attention, not to mention that they call "the Cage" a a cage for a reason, and you have to go through mantraps with doors operated from multiple locations at the very least to access most areas where the money is stored (I won't go into all the details I know about, I'm just covering the basics for the sake of arguement).

The thing is that employees will try and steal everything that is nailed down. You'd have people trying to steal vacuum cleaners, food from the cafeteria, tampons, concoms, and other vending machine items, fixtures, construction and maitnence supplies, and everything else you can think of. All of these things cost money. Of course there were actually some human concerns behind this as well, after all when your dealing with many thousand employees at any given times someone deciding they want to steal 30 cookies from the cateteria (which was free) might seem trivial since the casino could afford it, but the bottom line is that the food only comes out so fast and if someone empties out the cookies to bring home it means other people coming in on their break who want cookies won't be able to get any, which of course slots people off. You would be amazed at how many people see a free lunch and decide they want to say carry out a dozen apples in a gym bag, or 20 small bags of chips, or odd stuff like soda syrup.

What's more people are not stupid, truthfully just doing cursory searches given the size and value of items at Gamestop sounds pretty nice. People come up with better ways to hide things on themselves than that, which we've uncovered largely when things have gone wrong. This is not to mention the simple habit of arranging drops, which is where you put something of value somewhere while your working so you can collect it after your exit check. You even have teams of people working with grounds keepers and other people who go outside to set certain things up.

See, if I was going to try and bleed a Gamestop as an employee chances are I wouldn't just try and stuff some games in my bag or under my shirt, though admittedly most people are that stupid so the checks do help, and most importantly act as a deterrant, if they happen every day it makes people nervous knowing that someone is watching.

The point I'm getting at is that the security checks here are reasonable for the product, and actually err on the side of being nice given that your dealing with disposable minimum-wage retail monkeys with nothing to lose, who are frankly the most likely people to try and steal petty crap and minor amounts of product, because the odds of them ever being sent to jail are minimum, with the big penelty being losing a job that is crappy to begin with. While people of all stripes steal, the more someone has to lose from losing their job the less likely they are to engage in petty theft. Of course at the same time with some of those jobs coms the perception that one is too important for those rules and a sense of entitlement to walk out with something which can make things interesting. Someone like say a Food and Beverage Supervisor is likely to have an entirely differant mental justification for why
they can walk out with 30 cookies or a few boxes of condoms, than a Janitor.

As far as the general comments on the job goes, I think Zero Originality kind of amounts to a lot of QQing... sucky jobs suck because they suck (profound!). As he himself pointed out there are plenty of people to provide replacements there. Not to mention it *IS* meniel labour which requires no real skill, since it's pretty much acting like a stockboy in keeping a store organized against a never ending variety of people messing it up, and that's never fun. Almost everyone has worked retail, fast food, and other things, including me, and you'll pretty much never find anyone telling you what a great job that kind of thing is.

In a bad economy the lack of GOOD jobs is an issue, and that's why it's a crisis. Nobody can tolerate that for long and remain relatively sane, but then again those kinds of jobs are not intended to be career material, and of course minimum wages is not enough to support oneself on to any reasonable standard of living, which is something a lot of people routinely complain about. On the flip side however if you were running a store you probably wouldn't want to pay someone a lot of money to do something like move boxes and alphabetize shelves that takes no real skill except for the abillity to endure mindless labour.

They make movies and comedy skits about the horrors of low-end jobs, and what kids find themselves doing for a summer, or older adults moving down from "real jobs" and being forced to do those kinds of things for a while.

The lack of respect for employee breaks is kind of funny, because honestly I can't think of many jobs that DO respect them. You can argue legal requirements aside, but in the end it's something that can't be enforced, even if a class action suit succeeds it just means the people doing it getting fired, a bit of employer paranoia for a couple of months, and then back to normal. In the end most people would rather have their job (even doing a crappy one) than make a symbolic gesture. It's not fair... but well, things have always been that way, and unless society fundementally changes that's the way things are.

From an employer perspective understand that they do these searches for a reason, and go through so many employees there is rarely any personal association or empathy, especially up on the corperate level. For them the time taken doing the searches is time they are wasting in which you are not productive. Say it takes 15 minutes to do a good superficial search by their standards (which I doubt most people do) if they are paying you $8.00, they are spending $2.00 to make sure your not stealing. They would rather do this on your time than theirs, since from their perspective your a grubby thief (and to be honest, while every employee will insist they are totally clean here, I don't think you'll find many who can honestly say they haven't taken anything, even if it's trivial like tape or something, perhaps justified by the crummy treatment of their bosses and entitlement to something they need if nothing else).

Just a differant perspective on things. It sucks, and I am glad I am past that point of my life, but I've seen both sides of the fence. Since I did far, far, more time on the security end I could tell some really amusing stories about employees and the crap they tried and were caught, but this is already long, and it's more or less irrelevent.
 

Vault101

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Sep 26, 2010
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is this just an american thing?...because now I would feel kind of wierd walking into a store knowing that there some pretty crappy stuff going on behined the scenes
 

Craorach

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Vault101 said:
is this just an american thing?...because now I would feel kind of wierd walking into a store knowing that there some pretty crappy stuff going on behined the scenes
I've never been searched and I've worked in England and Australia in retail, nor know anyone who has.

They do however search customers who they have no valid reason to suspect "because they can't treat anyone different".. so there are probably companies who do do this BS.
 

Kingsnake661

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Amnestic said:
AstylahAthrys said:
I work at a Gamestop, and my coworkers are some of the nicest people I know, especially my manager. :|
From the stories I've heard, I'm willing to put money on your case being the exception. My friend worked at a Gamestop and her manager was a complete cockweasel.
I have a friend who's a gamestop manager and he's a saint IMO. Well, not really, but he's always nice to me, and his people like him. So yes, good manager are out there, but, your prolly right, they are the exception, not the rule, as at other stores, i've noticed the manager types are much colder and very difficult to talk too.

Almost dragged one outside the store and kicked the crap out of him for being disrespectful to my mother, but i didn't want to get arrested. Instead, I put an edge to my voice and bared down on him. I was bigger, (6 foot, 250, and thick, think shrek) and pressed that advantage until we got the discount my card entilted me too, and an appoligy. (it was the Dreamcast launch, i'd spend somewhere in the ball park of a grand, and had a 10% discount card that was still good. I renewed right before the program ended and it was still vaild. Sent mother to pick up the stuff with a list and a grand in her pocket. She's a GREAT Mom. You don't treat her badly. PERIOD. I showed up after work and had a "chat" with the manager. Was told later buy the staff, whom i was firnds with, they were hoping i'd drag him off and kick his @ss, he wasn't very popular with them, but again, i know better then that. I'm just thankful he was easily intemateded. LOL.

So if there is any merit to the lawsuit, i say pin them to the wall. Employees have rights too, and most of the gamestop clirks are kids, so yeah, if there mistreating the kids, give it too them.
 

Vault101

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Craorach said:
Vault101 said:
is this just an american thing?...because now I would feel kind of wierd walking into a store knowing that there some pretty crappy stuff going on behined the scenes
I've never been searched and I've worked in England and Australia in retail, nor know anyone who has.

They do however search customers who they have no valid reason to suspect "because they can't treat anyone different".. so there are probably companies who do do this BS.
I do occasionaly have to show them my bag..somtimes Im in my "work cloths" and I think (seriously? do I look like Im going to steal somthing?) but I dont mind, and I guess as you said they cant single people out

its not just the searchign but crappy conditions and such, when they smile and serve but are secretly thinking (I hate you and I hate my job)
 

Dimitriov

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May 24, 2010
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Because I had to. Seriously, it's obvious that Gamestop is in the wrong, but what a bunch of whiners. I usually work 8 hours without a break. Not because I have to but because it's really not hard, so why bother taking a break?
 

Zom-B

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Dimitriov said:
Because I had to. Seriously, it's obvious that Gamestop is in the wrong, but what a bunch of whiners. I usually work 8 hours without a break. Not because I have to but because it's really not hard, so why bother taking a break?
Because in N. America worker's rights are a huge issue? They were when workers began unionizing in the late 1800s and throughout the early 1900s and still are today.

Why take a break? Why give workers a break? Hell, if they don't like it, there's workers in China, India, Bangladesh, Taiwan, etc., etc. that will do 12 hour shifts for pennies.

It's important that workers have rights to breaks, fair treatment and reasonable wages to keep countries like Canada and the USA strong and healthy, both from an economical standpoint but also an emotional standpoint. If your country is successful, if you make a decent, liveable wage you are a happier, more productive person and society as a whole benefits.

You need look no further than the Occupy protests happening right now to see why worker's rights are important, including not having to be subjected to a security check while on break.
 

Amnestic

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Zom-B said:
Dimitriov said:
Because I had to. Seriously, it's obvious that Gamestop is in the wrong, but what a bunch of whiners. I usually work 8 hours without a break. Not because I have to but because it's really not hard, so why bother taking a break?
Because in N. America worker's rights are a huge issue? They were when workers began unionizing in the late 1800s and throughout the early 1900s and still are today.

Why take a break? Why give workers a break? Hell, if they don't like it, there's workers in China, India, Bangladesh, Taiwan, etc., etc. that will do 12 hour shifts for pennies.

It's important that workers have rights to breaks, fair treatment and reasonable wages to keep countries like Canada and the USA strong and healthy, both from an economical standpoint but also an emotional standpoint. If your country is successful, if you make a decent, liveable wage you are a happier, more productive person and society as a whole benefits.

You need look no further than the Occupy protests happening right now to see why worker's rights are important, including not having to be subjected to a security check while on break.
I wanted to make a reply like this but couldn't find the right way to phrase it. Thankfully, you've gone ahead and said it better than I could. Well done, sir.
 

Dimitriov

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Zom-B said:
Dimitriov said:
Because I had to. Seriously, it's obvious that Gamestop is in the wrong, but what a bunch of whiners. I usually work 8 hours without a break. Not because I have to but because it's really not hard, so why bother taking a break?
Because in N. America worker's rights are a huge issue? They were when workers began unionizing in the late 1800s and throughout the early 1900s and still are today.

Why take a break? Why give workers a break? Hell, if they don't like it, there's workers in China, India, Bangladesh, Taiwan, etc., etc. that will do 12 hour shifts for pennies.

It's important that workers have rights to breaks, fair treatment and reasonable wages to keep countries like Canada and the USA strong and healthy, both from an economical standpoint but also an emotional standpoint. If your country is successful, if you make a decent, liveable wage you are a happier, more productive person and society as a whole benefits.

You need look no further than the Occupy protests happening right now to see why worker's rights are important, including not having to be subjected to a security check while on break.
Workers rights are one of the reasons Western countries have to buy all their products from China now... not really a solid long-term plan. But that's a problem with the way capitalism is being implemented, not with the idea of treating people fairly.

My point is that a lot of people out there would like to simply have a job. Period. Not just in the rest of the world, but in the US too. In principle, of course I think it's important for workers to have rights and receive fair treatment, but most of the people I've worked with in my life are so useless and lazy that I honestly don't understand why they deserve any of those benefits. The problem is the general sense of entitlement that exists today.

People are completely broke and unemployed, then when they finally get a shitty job they don't just suck it up, work hard and move forward. Instead they complain that they shouldn't have to be doing that job, or that they should be paid more, or that they missed two whole minutes of their half-hour break.

I would be all for them filing this suit if I had any reason to think that they were actually working, but sadly my experience has too often shown me otherwise.

Why should you have a half hour break if you don't actually do any real work during the time you get paid for? I genuinely can't understand that.

And yes, obviously this doesn't apply to everyone.
 

kiwi_poo

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security checks?

last time I checked, gamespot was a games store - as in the trading of video games for currency - not a prison.

seriously why would you check your employees? was there a massacre I didn't hear of? Is there a link to bomb threats? Is this the extent of the patriot act? Isn't this also a violation of human rights?

those who are willing to give up freedom for securiy deserve neither, never forget that.
 

Beautiful End

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Yeah, that's definitely the management's fault.

As a Gamestop employee, I know what they're talking about. As explained, if you step out of the store for whatever reason, you gotta empty your pockets and open your purse/hatchet/backpack/whatever to show you're not taking anything like, let's say, a small DS game. At out store, these pocket checks, as we all them, don't take longer than 30 seconds. Think about it: Empty your pockets, show its empty contents, show your bag, the manager peeks at it (They don't usually spend a lot of time looking through it because A) They know who to trust and B) That would look kinda weird, especially if you have something personal in there, and boom, you're done.

I honestly can't imagine how a pocket check could possibly take longer than...2 minute. And that's a lot as it is. Either the managers were being dicks or the employees are whiny. Seriously, did they really expect to get paid that extra 1 minute lost for the pocket check? It's just one minute; deal with it.

And by the way, Cali has that law but Texas doesn't (Dunno what other states don't). We could work a 12 hours shift and technically, we're not entitled to have a break. But to NOT have one would be inhumane. So, GS Cali guys? Just shut it. You guys got it easy.

EDIT: Like I said, it's both parties' fault. And here's how that could have been solved:

-Do a quick pocket check; unless you're working with known criminals, managers should know by then who's a menace and who's trustworthy.
-Do a pocket check, THEN clock out. At least that's what I do.
-Don't bring so many things if you know the pocket check takes ages.
-Talk to your District Manager (Unless he was also being a dick, but who knows?)
 

Scars Unseen

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Thomas Guy said:
AstylahAthrys said:
Really? It takes all of 30 seconds to get my security check, and I have a purse as well. Quit your bitching, dudes. Unless your boss was a complete asshole about it, it's no big deal. Video games are expensive and small, so they gotta be careful, you know? Also, if having a full 30 minutes was THAT important, they could always bring their lunch and forego the break bag check.
I was popping in to say the same thing. And as a manager for Game Stop, there is only one way all of the missing store material goes missing and that is the employees. And other managers. As such it is necessary.
Easy fix: employees aren't off the clock until they get searched and are free to leave.
 

MrGuy

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So, what this lawsuit is really telling you is that there are a bunch of people who are working for Gamestop who aren't happy campers.

Not necessarily about this issue specifically. People (in general) aren't so legalistic to file lawsuits every time their legal rights are slightly impinged. There are a few, but not many.

Employee lawsuits generally come about because you have unhappy employees. Maybe you've been disappointing them on raises, or nickle-and-diming them on benefits, or messing with overtime, or introducing draconian policies to suck the little joy out of the job, or something else. When people are upset, when they don't feel like part of the team, when they don't feel trusted or valued, THAT'S when they get angry enough to sue their employers.

The specifics are almost irrelevant--unless they're taking 15 minutes of your 30 minute lunch doing a full cavity search, this is probably not Gamestop's number one employee complaint. It's either the straw that broke someone's back, or the one thing where someone discovered a fairly solid legal footing that they could use to hurt Gamestop.

But regardless, the fact that the lawsuit exists (even if it's meritless) is a sign things are Not Going Well in the Gamestop universe...
 

lord.jeff

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Craorach said:
I have a better solution for Gamestop, stop hiring dishonest people, concentrate not on "how good a saleman is this person" and rather on "how honest, trustworthy and hard working are they".. immediate dismissal, as should be the case in any company, for anyone actually caught stealing and stop treating your other staff (and customers) as thieves.
Immediate dismissal is the actions taken against anyone caught stealing, you just need ways of catching those people before you can take action against them. The solution is obvious and has been stated before just do the checks before they punch out for break.
 

fenrizz

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I feel sad for a society tatt had to check employees and customer for stolen goods, at random, on a regular basis.
So little trust, so little honesty.

It sadens me, it really does.

Fortunatly this kind of thing is not common where I live.
 

Taunta

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Doesn't Gamestop have the little security sensors by the door? If yes, then why are security checks necessary? Seems a little excessive to me.

Next think you know you're gonna have to go through TSA-level security before you can walk into the mall. Kids these days. -shakes cane-
 

Adam Jensen_v1legacy

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I would never work in a place where they treated me like a criminal. I'd rather just be a criminal and be treated like a normal person. But that doesn't mean I want to be a politician.