One of the last things I remembered from a physical store was some mother asking a store clerk about games that her son might enjoy, and she described a few games he played. And as far as I can tell, the clerk looked at the shelves and picked out three random big hype games, none of which were like the games she'd mentioned. After the clerk left, I gently butted in and gave her my opinions about what she'd better off buying.I still buy from mine pretty regularly; but then I’ve had superlative fortune that the ones I buy from aren’t staffed by monosyllabic holograms. They’re staffed by nice and passionate people. Not a lot of PC gaming nous in them but that scene went digital long ago.
If a store doesn't have passionate, well-informed staff to give their customers something extra when there are so many options and alternatives, they don't have anything and may as well go bust.