First off, using Google Translate on a news story..is kinda bad really. But to the Topic, for those People here who still havent gotten it.
The usual Requirements thingy is on the back, right? Now lets assume that some Mother or Father buys it for their youngun because they buggered them about it. Would they read the Requirements? Yes if they had any interest in computers themselves, hell i would bet you that only a few of those who have no real interest or knowledge of computers even know whether their kids PC could even run the bloody thing. So thats the first Problem, but thats more on the consumer there.
However, the Box clearly states that a Online Connection is required, though given that the previous 2 entries in the series also had a similar wording for it, not labelling it strictly as "Internet required for Multiplayer" either, that could be a bit of a Problem of being suprised by it now requiring a Internet Connection all the time. Not everyone knew beforehand after all, not everyone reads News Sites for games either.
But here's what they are actually saying, if a game requires a online connection at all times, then that Connection has to work from Day 1. Failing that, there needs to be a bigger label, about the requiring a constant connection to the internet so People with shitty Internet, which exist and arent just a Myth, or People who want it only for the single player know about it.
So are you People really suprised that someone who didnt know about the Requirement, and did not read the "Internet Connection required" box as "You need it always", or bought the game for single player only and is irritated by having to be online and subject to lags and other crap, if it even worked, wants his Money back?
Hell all they are asking for is a bigger sticker here, ya know a little bigger on the letters and not "mini-size"? Cause lemme tell you, if i look at some Boxes of Games i own, the font is tiny, and i dont have bad eyes.