GOG Launches New Guaranteed Refund Policy

McKitten

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Apr 20, 2013
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RicoADF said:
Over here the law doesn't give a time limit, rather it says that the item must not fail/be faulty within a reasonable expected time frame. So in other words if a $2 kids toy dies a year from purchase it's not covered but a $20000 new car would be expected to work for 5 years without major fault (normal wear and tear/damage caused by driver obviously exempted).
There are two different types of warranty here, what the 2-year limit says (which applies to consumer items above a certain cost. Other categories like cars or houses have their own laws regulating sales) is when they switch over. Within the first 2 years the warranty that applies means the seller is automatically responsible for any failure unless they can prove it was the customers fault that the item broke. After 2 years, the seller is still liable to provide replacement or refund, however only if the customer can prove that item broke due to a factory fault. (normal wear&tear of short-lived items doesn't count) Of course, in practice that means warranty ends after 2 years, (unless the seller/manufacturer voluntarily offers more. More expensive items usually come with more than 2 years, it's good marketing) you're hardly going to go to the effort to prove that your toaster broke due to a factory fault 3 years after purchase.