I imagine gaming's PR people will say that the current toxic atmosphere in blogs and forums means they can't be honest because any snippet that possibly can be viewed in a negative light will be blown out of all proportion. And to be fair, there's probably some truth to that. But it's also quite clear that meltdowns like the XBox One launch highlight that the PR folks don't even seem to have a clue as to what is likely to be an issue for gamers. That being the case, it would seem wisest to open up, and open up early, so that issues that are likely to hammer sales get ironed out well before they become part of unalterable procedures or schematics. It's still better to have people say awful things about you that are true and correctable than to have people say awful things that are inaccurate or outright false- especially when they believe those things because your past policies and poor understanding of your customers have led them to those conclusions.
And, yeah, cool mask, Sterling. But I'm sure we'll be happy to see your smiling visage taunting us next time.