This is the basic attitude that I think allows companies to think they can just get away with doing whatever the fuck, to whomever the fuck, whenever the fuck they want without any repercussions or loss, because geeks and nerds will hang on to something and struggle in vain to try to make the purchase somehow seem like a justified or worthy action, no matter how much observable reality proves otherwise. If something is shit, don't buy it. If you already own it because you took the gamble upon it and it turns out to be shit or have shitty service such to render it unusable, then just dump it and move on to something else that works better. Don't keep hanging on in some vain hope that the situation will magically change just because you will it to be so. Just take it on the cheek as a loss and move on to something else. It's not worth the continued waste of time, effort, and blood-pressure pills trying to make a piece-of-shit be anything other than a piece-of-shit (I realize the hardware itself is not a piece-of-shit, but hardware without software and a proper ecosystem of services is nothing but an expensive, fancy door-stop or paperweight). If a company is not going to take an interest in their own product to ensure its success, there is absolutely no reason for you, as a consumer, to bend yourself over the railing. Write it off and move on. If a company continuously puts out shitty products and provides shitty service, don't waste energy bitching about them, just stop buying from them. You're not hurting anyone but yourself to do otherwise, and no one is going to have sympathy for blind idiocy."I love my Vita, and I want it to do well."
Honestly, until the gaming market finally learns to actually punish companies providing poor service and poor products with no sales, this kind of thing will only continue or get worse. As I continue to say, companies hear and understand only two sounds (ever!), the creek of your wallet opening and the slap of your wallet closing. All other sounds are just noise to be ignored. You can ***** until you are blue-in-the-face and die of asphyxiation; however, if you keep throwing your money at these companies, they have no real reason to change one iota to appease you. It's not until the money flow stops that they finally go "Oh SHIT! We need to treat our customers better!".