In general I agree with what Jim's saying here, but I do think he might have tread right over the line of truth and justice and into unsubstantiated grandstanding land when he suggested that used games, piracy, and so are on only imaginary beasts who do not impact game company's bottom lines.
Because, logically speaking, of course they do, they were never debunked (at least, not universally) and there actually seems to be a lot of factual support for the idea that those factors do indeed force their hands somewhat. Reasonably speaking, it's not all that hard to understand why people circumventing having to buy copies of your game will, in fact, impact your profit margin! When box prices are that unreliable, I think it's not all that evil of Scrooge McDuck to resort to alternate strategies to actually get paid for what they make, though it's a pity he's so inept and keeps doing it in ways that offend paying customers.
That said, I'm not going whole-hog on EA's side on this matter, either. Lets face it, rarely ever is the truth found on one side or another, but usually in the middle, the keyword we're looking for here is compromise, and I don't think we're going to see much compromise as long as game companies are addicted to this idea of $60 games where retailers net $2 per sale. That's pants-on-head retarded... and it also disagrees with some other things I've heard on the matter [http://jacehallshow.com/blog/20110504/how-video-game-money-is-split-where-your-60-bucks-goes/], you might not want to take a retailer's word for it, either. But the point here is that, unless a line of mutual satisfaction between game developer, distributor, and gamer can be found somehow, somebody's going to be dissatisfied with where the money is going.
It may not be possible to find this magic compromise, of course. Complicating factors somewhat, Gamestop is probably on its way out, because games were always digital and what's changed is we don't require a brick and mortar outlet anymore now that nearly everyone who is a gamer also has a broadband connection, completely circumventing the need for discs, cartridges, or what-have-you. Why even leave the home anymore? How much PC gaming shelf can you even find in GameStop these days and, of that shelf, how many of those games are just a box containing an online activation code? When the rest of the platforms follow suit, I'm not sure what GameStop will even have to sell anymore. Maybe the hardware, if you're hung up on seeing it in a store before you mail order it.