Microsoft ignores loyal supporter

[NOHC]

If they're replacing update bricked ones, knowing my luck, my long-out-of-warranty, been RRoD fixed by MS once already, twice by me, 06' Xenon will get bricked, and I'll be SOL...

 

[Savber]

First, Microsoft has fans? Whoa.


Second, I need sources and hardcore evidence that this is what happened before jumping into conclusions.

Sorry, I'm just like it since ANYONE can make an account and make crap about the companies that they probably hate.

 

[Csae]

I feel for you, but you should realise that this is the sort of power companies can have over you in this age. Technically, even the majority of PC users aren't safe from Microsoft screwing with us with an update. There would be hell to pay, of course, but they could do it. However, the advantage of a PC over a console here is that a PC you own and have completel control over, whilst caveats in the license agreements on console seem to make out that you're just leasing the hardware at the good graces of the manufacturers - one of the big reasons why I've stayed out of this online-enabled console generation. My N64 still runs, so I feel there's no excuse to kill an xbox after just a couple of years.

Mfost tried, several times. A console is a pc, with less user access. If microsoft decided to crash my system, i would just access my root, undo the changes, and get right back. Maybe switch operating systems. The problem is the amount of control microsoft has over the console compared to you, you could in theory reboot the console and stay off XBL, ask for a refund on your subscription and the DLC that you can no longer get. Unless it was specifically stated that your xbox would not be able to run it, (Remember Expansion packs require notice of original game ownerships for a reason). But even the hardcore 360 gamer, can't really compare to a hardcore pc gamer, who specifically hunts down and works with third party apps, bios changes, even hardware mods to increase his game. Overclocking anyone? How many 360s you know are overclocked, maybe a handfull at best.

 

[nomad240]

wow.. .thats cold

 

[lacktheknack]

Obsolete equipment is obsolete, why should they replace it for free? We're talking about a cheap console that you had for 5 years. For me to keep up with the new games i have to get newer hardware almost each year for my PC. As much as a console has standardized specs it's still 5 years old,good for trash bin.

let me tell you something about electronics; they don't know how long the will last.

you can pick up a transistor radio from the very dawn of their invention and it'll still work as well as the day it was new and the only caveat to this is moving mechanical parts.

5 years is nothing.

i used the same TV for 27 years

Double post coz I'm bad at edit quote.

You're looking at the hardware when the problem is the software. Is the new update that makes that older version obsolete.

Ever heard of "Backwards Compatibility"? Apparently Microsoft hasn't. Five years isn't enough time to outright remove support for a multi-million selling platform. I mean, Just Cause 2 was released in 2010, and required people to use Vista/7, and quite a few people made a stink about THAT. Apparently, it's too much to ask they upgrade their OS every ten years or so, so five years is just asking for trouble.

 

[lacktheknack]

lol the PC gamers on this thread amuse me. So anxious to point out the foibles of the gaming medium that is slowly killing their gaming medium.

wat.

Sense: Post yours none make.

 

[Daniel Armstrong]

Would have never had this problem if you bought a PS3 But seriously, I find it unfair that they victimized you like this, after all your a loyal customer after 5 years and I swear there was an article that said they would replaced it.

 

[Johnson294]

It sounds like the idiot customer service lady betrayed you, not MS, MS should replace them regardless of what she said. Lol, not that MS is even a good company to customers anyways...

 

[William MacKay]

well this is cockshite. microsoft shouldnt be allowed to do this. this is like Apple and the new iTunes...

 

[Fwee]

I suggest you contact Microsoft again (and often) and present your situation. Eventually someone might get the idea that it's time to reward a long-time customer. Provide details on your purchases and all the money you've sent their way.
And Customer Support is worthless. Immediately ask for a supervisor. Then ask for their supervisor. All customer support is there for is to make you feel like you're getting a chance to make things right.

 

[Total LOLige]

I haven't had an update for my arcade. They should be called Micro$oft

 

[RuralGamer]

They're arguing that the reason that the update is not working is because my Xbox is hacked... which is not true. I think they are covering their... assets here.

Microsoft pull the whole "Your console has been hacked" move all the time; one of my mates was forced to buy a new Xbox after his previous one got the RROD. He was told that their system had flagged it as being hacked and so he had violated the EULA and therefore they were under no obligation to fix or replace it under warranty. Needless to say that he was furious and had he been in a worse mood, he would have likely switched to PS3; he only really stayed because the game selection was more to his taste. I'm pretty sure he didn't hack his Xbox in any way.

OT: My Xbox seems to be refusing to connect to Live tonight and its an older one... -.- I hope this isn't related in any way...

 

[similar.squirrel]

Brand loyalty is not something to be proud of. It's the most sheep-like level of consumerism that one can sink to.

 

[Javarock]

I had a brillant idea, I don't think it's been suggested.

Tell fox news your story if they continue to refuse your new shiny Xbox, Even through genrally on the escapeist we hate them can't you ask them to do some good just once?

Besides... Doesn't Fox news enjoy these kinds of storys?... Or am I thiknig of something else.

 

[pspman45]

If you really wanted to piss them off, switch sides on the console market, PSN is back up.
(for the record, I own both systems and am not biased towards either of them)

 

[lacktheknack]

lol the PC gamers on this thread amuse me. So anxious to point out the foibles of the gaming medium that is slowly killing their gaming medium.

wat.

Sense: Post yours none make.

Lol, really? Try reading slower I guess. Its pretty easy to understand, but I'll break it down for you all special-like.

I laughed.

Then I stated that the PC gamers (people who play games on computers, or Personal Computers, abbreviated PC in common speech.)who have posted on this thread amuse me. (entertain or occupy in a light, playful, or pleasant manner.)

I went on to state that the reason I'm amused by their posts is that several (more than one)seemed very anxious (earnestly desirous; eager.)to point out the foibles (minor flaws or shortcomings.)of the gaming medium (a means of effecting or conveying something)(by which i mean console gaming.) which is slowly killing (by which I mean making irrelevant over time.) their gaming medium. (by which I mean PC gaming.)

I hope that helps you understand.

Such as...?

There's two issues I have here:

1. PC gaming isn't dying.

2. PC gaming is most certainly not being killed by bad updates. PC gaming is the only thing SAFE from bad updates. If you're referring to obsolescence, welcome to the world of $50 upgrades every year or so.

 

[Psycho Cat Industries]

It died.These things happen.Just be glad its not a handheld where the yearly average is 1 year for the average consumer

 

[Vanguard_Ex]

ok, so microsoft is screwing its fans and sony is getting screwed by its enemies (which screws its fans secondarily)
YAY im a PC fan and dont own the xbox 360 or ps3 (though i do own a ps2, and it is still a good console)
sorry, it had to be said (again)

Yeah, thankfully being a PC fan means you don't have to cope with Microsoft...oh wait.

 

[spartan231490]

I am a loyal Microsoft customer. While I may not like all of their products, I was exited about the Xbox 360 back when I was 14 and worked long hours all summer long for 450 dollars, just enough to buy my own. As soon as I had the money, I rushed to the store and bought my Xbox 360, Kameo, and Oblivion.

I was overjoyed. I had never owned a console before, and I became a die-hard Xbox fan. I withstood red-rings of death, bugs, countless updates, and even the jeers of my anti-microsoft friends. When the Wii came out with its motion controls, I stuck with Xbox. When the PS3 showed up with better graphics and a blu-ray player, I stuck with Xbox. I bought over 40 games for the Xbox, and most recently a Kinect. I trusted Microsoft.

However, my trust was betrayed today.

Today, when I tried to get onto Xbox Live, I had to download a new update. An update that my Xbox refused to allow. I immediately called Tech Support and told them of my problem. 45 minutes and three operators later, I was told that my Xbox was too old to play the new games, and that I would have to buy a new one to access Xbox Live.

I was speechless. I tried negotiating. No, she said, Microsoft won't refurbish your Xbox so you can play the new game. No, she said, not even if you pay them too. No, she said, you can't access Xbox Live anymore. Ever. Not even to redeem the DLC that you paid for.

"How could they have done this to me?" I thought. I've been loyal to their company for over 5 years now. I never once tried to hack the system, or get games illegally. I bought games new whenever I had the chance, and I bought a lot of games. I'd spent hundreds of hours using their products, keeping it in good condition. I'd supported them when the Xbox 360 was just coming out. People like me MADE the Xbox.

And now, we were being cast aside. Forced to buy the same product again, because ours was too old, too crude. Not up to the task. Well you know what? I'm keeping my Xbox. I'm going to play the games I bought, fair and square, and someday, maybe after I've worked all summer long, I'll go out and buy a new console.

But it still won't make it any less unjust, or any less painful.

C

As I recall, there was an article about this a week ago or more and it said that people who's xbox didn't work because of the update would get a free slim. Here's a post with a link.

I hope you haven't bought a new one yet.
And that woman on customer support? An idiot.
I'm pretty sure that the 360s that were outdated by that update are meant to be replaced with new 360 Slims, or something. There was a news post about it.
If your 360 was killed by the update, then they should replace it. It seems you just happened to be put on the line of someone clueless. Or something.
Ah, here [http://www.escapistmagazine.com/news/view/110161-Firmware-Update-May-Break-Your-Old-Xbox-360-UPDATE] is the article. Give it a read, it may help.

If that's not it, that really sucks, you should keep calling customer service just to bug them.

 

[NOHC]

Would have never had this problem if you bought a PS3

Not being able to download the update would solve the issue, wouldn't it?