Microsoft Was Surprised By Xbox One Outcry

Orange12345

New member
Aug 11, 2011
458
0
0
cynicalsaint1 said:
The problem isn't that they're wanting to go digital - the problem is the required internet connection and daily check-ins.

Its all the "You have to use it like this" stuff that people don't like.
You have to be online.
You have to use Kinnect.
And so on.

No one wants to be told what they can and can't do with a product they purchased.
THIS, a thousand times this. The problem wasn't the t.v. or the online focus it was the required internet connection and kinect, no one wanted those things and as much as Microsoft would like us to believe almost none of the features they announced required always on connection
 

Ed130 The Vanguard

(Insert witty quote here)
Sep 10, 2008
3,782
0
0
I think a quote from Ellis from Left 4 Dead 2 best suits my reaction to this latest press release.

"At first, it was funny; then it just got sad, but then it got funny again! Oh, man!"

Seriously MS press releases have gone from hilarious to depressing and back to hilarious over the course of this debarkle.

I can't wait for the next one, its like a joke a week!
 

Headdrivehardscrew

New member
Aug 22, 2011
1,660
0
0
It's all nice and sweet to talk about it, really, but last time I checked, Microsoft is still peddling the genital warts of operating systems, Windows 8. It can be considered fact, then, that their disconnect from reality is still in full effect.
 

archvile93

New member
Sep 2, 2009
2,564
0
0
Agayek said:
So let me get this straight. They listed out all the ways they were going to fuck over the customer while any benefits were poorly explained at best, if they got mentioned at all, and it's a surprise that there's customer backlash?

Who the hell is running things at Microsoft? A lobotomized chimpanzee?
No it's a guy who still thinks it's the 80's when Microsoft had no meaningful competition and could make millions in profits with no effort on their part whatsoever. Now that they're in an industry where their consumer base has options beyond just eating their shit or starving, they're having problems.

"We were looking at what Steam does, we were looking at what iOS is doing, we were looking where the customers were going and saying 'I think we can actually give you a better all-digital experience.'"

Says the company that made GFWS (no not L, S, as in shit.)
 

Caiphus

Social Office Corridor
Mar 31, 2010
1,181
0
0
This is evidence that the corporate culture at Microsoft is pretty out of touch with their own consumer base. Especially with their consumer base in other countries. If they weren't able to see the negative response coming, well, where were they? You'd have to never visit a non-Microsoft gaming website to miss it. Which you shouldn't be doing if you work in gaming.

Story time!!

So, I was discussing it with my father. He used to work in the New Zealand sales department for Shell (the petrol company). Around twenty-ish years ago, the South African division of Shell put a "bounty" on Jonah Lomu (Possibly the most famous New Zealand rugby player ever, rugby being the most popular sport here by a considerable margin). By "bounty", they were going to donate money every time someone tackled Lomu.
This was during the era where South African apartheid had just ended.
Lomu is also of Tongan descent.
For the South African Shell division to put a bounty on him, well, it was a bit daft. The people over here started boycotting Shell. The English picked the news up and started threatening to do the same.
My dad goes and phones up the head of marketing in South Africa and tells him to cut it out because the petrol station owners here were yelling at my dad. The response from the South African was basically "Piss off, we aren't doing anything wrong."

So yeah, it is possible that the Microsoft marketing division just don't get it. That's not to excuse them, they should have figured it out much sooner, and communicated much, much better. And they're probably going to pay for it.

So yeah.
 

ThunderCavalier

New member
Nov 21, 2009
1,475
0
0
Agayek said:
So let me get this straight. They listed out all the ways they were going to fuck over the customer while any benefits were poorly explained at best, if they got mentioned at all, and it's a surprise that there's customer backlash?

Who the hell is running things at Microsoft? A lobotomized chimpanzee?
.... Do I really need to say anything else besides quoting this?

Honestly, Microsoft. Did you not read over your policies after planning them out and think, for a second, about how more practical and normal customers would approach them? HONESTLY.
 

ryessknight

New member
May 30, 2013
56
0
0
"Facepalm" Basing there new console on ios and steam?!? and then being surprized when it blows up horribly in there faces afterwards? Ugh i swear microsoft is run by chimps flinging shit at post it notes these days.
 

Nazulu

They will not take our Fluids
Jun 5, 2008
6,242
0
0
I reckon this is whats wrong with all entertainment industry's now, they have fuck heads like Penello running it all. I bet they still can't comprehend what happened.
 

Amir Kondori

New member
Apr 11, 2013
932
0
0
God, these guys STILL are putting their foot in their mouth every chance they get. I could list everything that makes what this guy is saying BS but I have done that too many times already on all the other sites that ran these PR push interviews. Basically Microsoft is so out of the touch with the customers right now it is hilarious and sad.
 

Slash2x

New member
Dec 7, 2009
503
0
0
THERE IS THE MICRO$OFT I KNOW! Hey we want to make a new product.... Who can we directly ripoff? Ok so we have to make it "different" though..... Hey lets add all these "features" so we can big brother and control our customers lives! This will make us TRILLIONS!!!!! BAHAHAAHAH! What do you mean no one likes it and says we are idiots?

 

Yopaz

Sarcastic overlord
Jun 3, 2009
6,092
0
0
TomWiley said:
Sharing of digital games(not on Steam)
Giving of digital games (not on Steam)
Interesting you should praise these two points. The family sharing feature has never been properly outlined. I've heard that it would let a friend play the full game on his console while you're also playing it at the same time, which would be quite awesome. Then I've heard that it's only possible for one person to play the full game which is still pretty great. You could borrow games after someone is finished without having a disc or anything. Then there's the one about that you get to play a 15-45 minute version of the game and then when the time has run out you're transferred to the store where you can buy it if you liked it. Also the owner can't play the game while someone is playing the demo.

I would give praise if it was either of the first two, but it would still be disadvantageous to me since I often play games where I can't connect my consoles to the internet. However Microsoft has been very vague about it so I can't praise it.

I gave my friend Spec Ops: The Line last week. Giving away digital games is even possible on the Wii a console with generally crappy online support. Steam is where I do most of my Christmas shopping for my friends.
 

Vrach

New member
Jun 17, 2010
3,223
0
0
StewShearer said:
"I think the problem was that people got in their minds that what we were trying to do was somehow evil or anti-customer."
Or, or!.. and I'm just thinking outside the box here... you should stop hiring monkeys in your PR and marketing departments. Just a thought.

Also, I'd love for someone at Microsoft, anyone, to explain to me in any possible way how not allowing anyone outside the 31 planned launch countries to use the console was not an anti-consumer idea.
 

Extragorey

New member
Dec 24, 2010
566
0
0
Covarr said:
Again with the Steam comparisons... Even if it were all-digital, there is one major, fundamental difference that they have missed:

Steam has a little feature called "Offline mode" that works forever, even if you never connect your device to the internet again. If you have a connection, Steam will check to make sure the game isn't being played on multiple devices at once, but it never requires a connection outside of a one-time activation.

Why is this important? Here's a few examples:

[ol][li]Youth organizations, community centers, church youth groups, etc. - Many of these are in separate rooms or buildings from their parent organization, and frequently without any sort of internet access, even if the main office or whatever has it.[/li]
[li]Children's bedrooms - Many parents have no problem with their kid having a TV and games in their room, but deliberately do not grant them internet access. One-time online activation is enough of a pain on its own, but to require it every 24 hours makes such a thing entirely unfeasible.[/li]
[li]Unreliable internet - This is a huge problem for college dorms, but even a problem for many people with their own homes and standard ISPs. If there's more than 24 hours of downtime, a daily activation requirement would make the system unusable. Not everyone has the option of simply switching ISPs in this case either, depending on the reason for the downtime and the local competition.[/li][/ol]

But that aside, attempting to copy Steam is a mistake anyway. The whole point of a game console is that it isn't a PC (even if the hardware inside essentially is). What works for one doesn't necessarily work for the other, and if they bridge the gap too much, people will reject the console on the basis that they already have a PC. Make a console a unique product, something that complements a PC with its differences, and people will be more likely to accept it.

P.S. Thanks

P.P.S. PC sales and Windows 8 sales are already not in the best place right now. Do you really want to try and cannibalize your own sales more than you have to, MS?
I was going to comment, but then I read this and saw that everything I wanted to add to the discussion had been covered. But then I decided to comment anyway, because this comment deserves recognition.

For me, the personal computer (PC) has everything I want in a gaming platform (not to mention a tool for work, study, etc.), so I would never consider buying a console for myself. That said, I recognise the value of consoles for more socially-orientated experiences; that is, I consider a typical usage scenario to be a bunch of friends playing the same game with different controllers - something which PCs rarely support.

Given this more social-orientated mode of play, it seems logical that a major demographic of console users (or, more to the point, buyers) would be those community organisers and youth leaders. Microsoft, however, seem to believe that the only way consoles are used is by one or two people in a living room. This oversight is probably how all of those controversial policies came about.

How they managed to completely miss this market in their initial policy announcements is beyond me, and is rather disheartening coming from the company which also produces the predominantly-used operating systems for PCs.

On another note, it seems consoles are becoming so much like PCs that they're losing focus of why they even had a market in the first place.

I mean, I could also say that smartphones/tablets are bridging the gap more and more between phones and PCs with the features they offer, but at least those devices have the ever-present quality of portability to distinguish them from the desktop market. But consoles are no more portable than conventional computers - giving them a feature set that falls short of a PC's anyway just seems like a way to lose customers to the more versatile platform.

My verdict: focus on the games, not the console. The console's OS should serve to provide direct access to your entertainment library, not to push so much fluff in your face that you need to jump through numerous hoops just to get to the game you want to play.

In terms of software design, Microsoft seem far too focused on the "delighters" (perhaps a misnomer in this case) when they should focus on getting all the "expected" features in first.
 

MysticSlayer

New member
Apr 14, 2013
2,405
0
0
You know, most companies don't like coming out and telling their customers that they (the company) are completely out of touch with them (the customer), or that the company really only cares about how or where the consumer spends their money, not on why the consumer spends their money or how the consumer wants to improve the system.

In other words, Microsoft basically just said what no other company is willing to say: "We don't care about you. We care about your money." Well, at least they're honest. Still doesn't make me like them any more. If anything, I like them less after this.
 

GundamSentinel

The leading man, who else?
Aug 23, 2009
4,448
0
0
Agayek said:
Who the hell is running things at Microsoft? A lobotomized chimpanzee?
Sounds about right.

There are so many things Microsoft continues to get wrong concerned with actually listening to what the consumer wants, it continues to baffle me. I really don't understand either how people are still defending Microsoft and the Xbone.

Every time I read a piece about Microsoft PR, my eyebrows rise a little higher. They're passed my hairline some time ago and I expect them to appear at the back of my neck any time soon.
 

Proverbial Jon

Not evil, just mildly malevolent
Nov 10, 2009
2,093
0
0
Further proof that the people at Microsoft don't have an f'in clue how the minds of consumers work? Yawn. Give us some real news.

The reason no one wanted your "like Steam" experience is because no one believed it would actually be a viable competitor. One look at the reaction to Origin should have given them a hint.
 

theaudioprophet

New member
Jun 19, 2013
34
0
0
This is typical, I realise it's not hard to piss gamers off but MS really should've looked at the console they'd created and burned it and all of it's writings before anyone found out about it. I like my 360 because it plays games, I like games but the fact they're surprised we resisted this tells me I'm just not their target audience anymore.

But whatever, I haven't been to Sony's house in a while.

/petty rant