I'm inclined the forgive the company that has done so much right rather than hate for one thing they did wrong. But I wonder how much they understand the nature of the issue beyond "the players are unhappy". It's really two fold:
- Introducing microtransactions (MTs) into a full priced, heavily DLCd game (which I have no problem with, since these DLCs keep the game alive and grow it). In particular, one in which its developer went on record to say it would never happen.
- Just as importantly, having said MTs reward items with stat boosts. By having stat boost items come from these MTs makes the game P2W. Granted, it is a PvE game, but the definition of P2W is giving a player who spends RL money a clear advantage over one who does not. And this absolutely does that.
The "solution" of making drills available for free, albeit at such a low drop rate that one would be forgiven for wondering if they actually did, does slightly ameliorate the second point, but even then not by much. A player who spends no money on drills is a) extremely unlikely to get one, b) unlikely to find a skin useful to them and c) unlikely to get all the skins in any reasonable amount of time (past and spent). A player who does spend money can get skins quickly and in greater numbers.
Had they introduced these skins/safes/drills but not given them a stat boost, I for one wouldn't have given a shit whether I could get a drill for free or not. Being strictly cosmetic means players who choose to spend are doing so simply for a little individuality, customisation, fun, etc with no other motive. Had they kept the stat boosts but made both drills and safes available entirely free in-game (card drops, off shore or wallet), then I wouldn't have had an issue since everyone who plays can get the same stat boosts and those who play more (ie. get more card drops and money from heists) get more. That works too. But putting stat boosts behind a real money lucky-dip thing is horrendous and a disaster as evidenced by everyone's reaction.
The funny thing is that instead of hate and anger, Overkill could have done something amazing. During Crimefest, a week of giving us, the players, stuff, imagine if instead of this train wreck MT system this had happened: "Hi folks, We at Overkill have a surprise for you on Day 1. We've been hard at work implementing a weapon skin system for your favourite tools of the trade. As of today, you can find custom weapon skins as card drops, similar to existing mask patterns, colours and weapon mods. Enjoy!". If Overkill had announced that and given us weapon skins as just a new thing in the game (with or without stats), for free, alongside our custom masks, the player base (including myself) would have gone nuts...in a good way. We would have sung their praises, thanked them on forums, been assured there was still a developer who supported their game and playerbase by improving their game over time and kept us playing. Now, I'm 11-100 and haven't been on since Crimefest. Custom weapons and suits/outfits are things my friends and I have often asked "Wouldn't it be great if we could change/customise it?". Yes it would be...but that's not what happened :-\