Battenberg said:
There's no evidence that 0.4% is an accurate figure other than Sony telling us it is
And yet 0.4% is the ONLY number we have. becuase few posts on the internet is not good statistics you know.
.4% is about 4000 consoles based on the sales figures Sony have released so far. If you go on Amazon.com there are 600+ reviews alone where customers claim their PS4 was D.O.A, just on the product page for the console alone (i.e. not including bundles). On a quick skim through these reviews most of them seemed to be verified purchases although even if 100 or even 200 are fake/ not from customers that's still going to be 10% of the total number of faulty consoles according to Sony. That doesn't include the people who didn't write reviews on Amazon, the people who had more than one faulty console, the people buying bundles, or the people who bought elsewhere.
600 of 1 million is less than 0.4%.
Amazon sold half of a million consoles, it makes sense it will recieve many reviews.
In electronics, anything bellow 5% is considered great success. This is simply the state of electronic industry. SO even if we have 5% failure rate (50.000 broken consoles on day 1) it would still be very low failure rates in comparison. It is unreasonable to expect that all consoles will work and noone ever did.
Obviously, people with broken consoles will be loud while peopel with working ones will be too busy playing them.
I'm not saying the number of faulty consoles is 25% (i.e. the proportion of negative reviews on Amazon) but I do think Sony have manipulated the figures in some way to get to 0.4% because they obviously wouldn't want to advertise if there was, for example, a 5 or 10% chance your PS4 will immediately break down.
0.4% is the number of consoles that failed from the early acess gifts in taco game (or something like that, i dont actually carea bout taco stuff). No other number is known and obviuosly the actual number will be higher. Though if they had failure rate as low as 5% of course its worth advertising - its ONLY 5%
It's also worth noting that quite a few of the people who have these issues have reported their customer service to be lacking, with long queues (as there isn't a seperate helpline for B.L.O.D. issues), patronising and apparently occasionally rude reps, and a subsequent long wait to find out what happens with their console after they return it. If it really is 0.4% of consoles you'd think Sony would be able to send out new consoles to affected customers immediately instead of taking them back and trying to fix them first, at the cost of the customer's time without any form of compensation. Regardless of what the failure rate is for a product there needs to be a quick and efficient mechanism or system in place to ensure affected customers aren't left without the product or their money for long periods of time.
I agree that bad costumer service is bad, though you have to understand the employees, whne you got costumer number 154 call in with exact same problem who has done none of the troubleshooting they posted you get grumpy.
No, you would nto think sony would be able to send out replacements - this is because you would think sony actually sold all their stock and have none to send out. Also, it is much faster to fix it yourself than do shipping for 2 weeks (not to mention cheaper).
The mechanism of failure prevention is the same as for every other piece of electronics out there - the warranty process. consoles aren't special and dont receive any special "fast fix".
Also the consoles have not been out for long enough to anyone claim they were trying to fix it for long time. couple days is not a long time.
mysecondlife said:
I meant overlooked by consumers. I get the impression they could have done better sales-wise, especially Sly Cooper.
BUt thats really up to consumers. If they like it they like it if they dont - they wont.
thepyrethatburns said:
2) You are presuming that a new competitor WILL enter the field. Valve is the closest one to actually entering the console market with a competitive product and, if you take away the 24-hour check-in, their service pretty much is what the XBone was offering. I realize that it won't really matter because, by the end of this console generation, console games (with the possible exception of the really big games like Halo/God Of War) will be download-only. However, stating that you want the XBone to fail just so you can replace it with Valve's version of a download-only console is counter-productive.
There are two posibilities:
1. A good company that treats thier costumers right become a monopoly. In this case, costumers win from being treated right, costuemrs win from unified platform and costumers and company win overall. This is the best solution.
2. A bad company that treats their costumers wrong become a monopoly. In this case there is much dissapointmetn fro ma costumers and a ripe place for a competitore to energe. competitor WILL emerge, because it will be easy money for him. People will buy his production if only not to buy from the "Evil" company.
Repalcing Xbone with Valve is situation number 2.