PlayStation Network Gets Back to Normal

[TheWickerPopstar]

Has there been any news about the "get flash and/or enable javascript or stop wasting my time" message that was on PS3.com while this was going on?

 

[DigitalSushi]

I think my only problem was Sony's lack of updates. "We're aware of the problem," being sent out after 12 hours just doesn't cut it in this age of information. It really looked unprofessional and added to the frustration.

I agree, so if the "wait it out" tactic worked this time...

What about the PS3 Slim's?. on a leap year will they shut down as well?, and in 4 years time will my Phat model shut down for a day again as well?

 

[Otterpoet]

I think my only problem was Sony's lack of updates. "We're aware of the problem," being sent out after 12 hours just doesn't cut it in this age of information. It really looked unprofessional and added to the frustration.

I agree, so if the "wait it out" tactic worked this time...

What about the PS3 Slim's?. on a leap year will they shut down as well?, and in 4 years time will my Phat model shut down for a day again as well?

Yeah, the fact the Slims will be having their Leap Year in the 'dreaded' 2012 isn't a good sign.

If Sony wants to retain any credibility, they need to fix this now and keep its consumers informed. They also need to change their IHMO horrible customer service center. No support line should weed out keywords in your emails, reject said email, and tell you to 'look it up yourself.'

 

[DigitalSushi]

I think my only problem was Sony's lack of updates. "We're aware of the problem," being sent out after 12 hours just doesn't cut it in this age of information. It really looked unprofessional and added to the frustration.

I agree, so if the "wait it out" tactic worked this time...

What about the PS3 Slim's?. on a leap year will they shut down as well?, and in 4 years time will my Phat model shut down for a day again as well?

Yeah, the fact the Slims will be having their Leap Year in the 'dreaded' 2012 isn't a good sign.

If Sony wants to retain any credibility, they need to fix this now and keep its consumers informed.

Not only so I don't miss out on 24 hours of gaming every 2 to 4 years, but so I can carry on lording it up against owners of other consoles.

Its why I have a PS3Phat, so I can lord it over people without backwards compatibility! HAHA!

They also need to change their IHMO horrible customer service center. No support line should weed out keywords in your emails, reject said email, and tell you to 'look it up yourself.'

Is this true?, thats atrocious!

 

[Zepren]

Damnit, Sony have foiled the plans that us XBL-Knights had taken so long to hatch.

We'll get you next time sony! Next time!

OT: Didn't affect me, I'm not phased , Xboxs don't have such problems

RROD your post is now irrelevant.

Anyhow i have a slim so this didn't really affect me much apart from having no one to play with online.

I've had my Xbox for well over a year now and had no problems at all . So now half your post is irrelevant. Whatcha gonna do? huh? huh?

Simmer down fool, it was a joke gawd and what difference does it make if youve had your xbox for a year ive had mine since 2006.

Bloody hell some people on the internet.

Lol, don't worry, i was joking too. Couldn't you tell? Geezo people in general

 

[Otterpoet]

I think my only problem was Sony's lack of updates. "We're aware of the problem," being sent out after 12 hours just doesn't cut it in this age of information. It really looked unprofessional and added to the frustration.

I agree, so if the "wait it out" tactic worked this time...

What about the PS3 Slim's?. on a leap year will they shut down as well?, and in 4 years time will my Phat model shut down for a day again as well?

Yeah, the fact the Slims will be having their Leap Year in the 'dreaded' 2012 isn't a good sign.

If Sony wants to retain any credibility, they need to fix this now and keep its consumers informed.

Not only so I don't miss out on 24 hours of gaming every 2 to 4 years, but so I can carry on lording it up against owners of other consoles.

Its why I have a PS3Phat, so I can lord it over people without backwards compatibility! HAHA!

They also need to change their IHMO horrible customer service center. No support line should weed out keywords in your emails, reject said email, and tell you to 'look it up yourself.'

Is this true?, thats atrocious!

Mrm-hrm... even after I pressed the button to directly send to Customer Service, I received the following message:

*** Important: Your Inquiry Has Not Been Submitted Yet ***
An automatic search of our knowledge base found the following solutions that may be relevent to your inquiry: Blah, blah, blah...

They even misspelled 'relevant' XD Rather annoying. Of course, it may have had something to do with the deluge of complaint emails.

Ah well... I love my 60GB... and a 'hell ya!' for backwards compatibility

 

[Radelaide]

Anyone else out there feeling just a little let down by all this?

It does have a feeling of apocalyptic-might-have-been.

When Humanity goes, it won't be with a bang or a whimper, just a
"We are sorry for any inconvenience. Things will be fixed in a future update. Thank you for trying the beta of Earth."

The Apocalyptic feeling was brought upon by wimpy PS3 players thinking it was the end of days... Poor kids

 

[Miral]

Mrm-hrm... even after I pressed the button to directly send to Customer Service, I received the following message:

*** Important: Your Inquiry Has Not Been Submitted Yet ***
An automatic search of our knowledge base found the following solutions that may be relevent to your inquiry: Blah, blah, blah...

They even misspelled 'relevant' XD Rather annoying. Of course, it may have had something to do with the deluge of complaint emails.

Oh come on. That's a standard feature of most online support sites -- after seeing it, and seeing that your issue doesn't match any of the ones it suggests, all it usually takes is a single button or link click to send it in anyway.

 

[Jumplion]

It's good news for the PS3 squad, I suppose, but fixing the problem by just waiting it out for a day isn't exactly the kind of big-bang-boom ending I was looking forward to. Anyone else out there feeling just a little let down by all this?

That's what I wrote in my E-Mail to Sony. What kind of service is that to keep people waiting for 24h? As a customer I want better service.
Sony makes it really hard to not hate the PS3.

You can't wait a couple extra hours for the entire thing to just resolve itself instead of needing a 100mb firmware update that would take even longer to procure? Hell, not even a few hours depending on if it was a school/work day for you. The thing fixed itself without any pointless firmware update, what more could you want?

 

[ElZeru]

Wait, I take it you're not a PC gamer too, huh? Cause server maintenance on some games cause them to go down for about a day. Waiting 24hours for a free service (Hell, WoW makes used to make you wait a day, and they charged) is a small hassle, sure, but nothing worth complaining about.

Oh sure, 18 years of gaming is nothing.
Did I say (with any word) that it is not ok to put down a free service for a few hours or even a day? But we are not talking about a free service here. PSN was still online. It was the PS3 that failed. Also we are not talking about MMO games, do we? We're talking about games like Heavy Rain or even Army of Two that didn't work at all. And yes the PS3 was offline. No network connection.

You can't wait a couple extra hours for the entire thing to just resolve itself instead of needing a 100mb firmware update that would take even longer to procure? Hell, not even a few hours depending on if it was a school/work day for you. The thing fixed itself without any pointless firmware update, what more could you want?

What more I could want? Something called service.
Sure I can wait a few hours but the problem is that I have only a few hours of spare time to play. Some people might have a job and waited all day for a nice game to finish the day? I'm not sure what line you have but 100MB is like nothing. I would love a 100MB firmware update to fix the issue within a few minutes instead of not be able to play when I have time for it.

 

[TxMxRonin]

Oh noes, PSN was down for two days. AAAAAAAAAAAAAAARRRRGGGH!!


Whatever, gave me time to get some writing done.

 

[Snowalker]

Wait, I take it you're not a PC gamer too, huh? Cause server maintenance on some games cause them to go down for about a day. Waiting 24hours for a free service (Hell, WoW makes used to make you wait a day, and they charged) is a small hassle, sure, but nothing worth complaining about.

Oh sure, 18 years of gaming is nothing.
Did I say (with any word) that it is not ok to put down a free service for a few hours or even a day? But we are not talking about a free service here. PSN was still online. It was the PS3 that failed. Also we are not talking about MMO games, do we? We're talking about games like Heavy Rain or even Army of Two that didn't work at all. And yes the PS3 was offline. No network connection.

You took more offense to that than I was implying, all I was saying is that its no big deal, people have had to wait a day to play games, as far as being pissed about not being able to play your single player games, yeah, it was a pain, but you have to play every single day? You couldn't take a break? You couldn't find something to do on the computer? You were mad because they did provide service, hell, It takes a while to release a patch ya know, and because of this, by the time they would have had a patch ready, the problem fixed itself. I'm sure they will work in a patch to fix it between now and next feb. I understand it was disappointing after working all day to come home and see that you're console was not working, but still, Sony has been apologetic about it the whole way through. Its not like they were trying to make us "fat" owners pissed, its just a bug they didn't think existed.

 

[ElZeru]

You took more offense to that than I was implying, all I was saying is that its no big deal, people have had to wait a day to play games, as far as being pissed about not being able to play your single player games, yeah, it was a pain, but you have to play every single day? You couldn't take a break? You couldn't find something to do on the computer? You were mad because they did provide service, hell, It takes a while to release a patch ya know, and because of this, by the time they would have had a patch ready, the problem fixed itself. I'm sure they will work in a patch to fix it between now and next feb. I understand it was disappointing after working all day to come home and see that you're console was not working, but still, Sony has been apologetic about it the whole way through. Its not like they were trying to make us "fat" owners pissed, its just a bug they didn't think existed.

I took no offense (never would on an internet discussion).
Sure I found something else to do but my plan was to play Heavy Rain.
The Problem is that people had to wait for the problem to resolve itself. Perhaps it's just me, I don't know. For me it's very disappointing to see that Sony can't fix a problem in time. Maybe fast and good service only exists in my world.

 

[Otterpoet]

Mrm-hrm... even after I pressed the button to directly send to Customer Service, I received the following message:

*** Important: Your Inquiry Has Not Been Submitted Yet ***
An automatic search of our knowledge base found the following solutions that may be relevent to your inquiry: Blah, blah, blah...

They even misspelled 'relevant' XD Rather annoying. Of course, it may have had something to do with the deluge of complaint emails.

Oh come on. That's a standard feature of most online support sites -- after seeing it, and seeing that your issue doesn't match any of the ones it suggests, all it usually takes is a single button or link click to send it in anyway.

Actually, I can happily say that I stand corrected.

Although, the initial email was a little misleading (i.e, 'has not been submitted') and the website with the button continued to say 'This page cannot be displayed', not 36 hours later I got a personal email from one of the support staff.

So thumbs-up Playstation, you done good in my books.

 

[Nazrel]

My xbox haz never had RROD besides PS3s have the yellow light of death 4 the same reason OVERHEATING I have both 360 AND PS3 and "shock" THEY ARE EQUALY GOOD but it depends what your friends are on and 4 me that is Xbox... Xbox wins LOL LOL LOLLOL LOL LOL LOL LOL LOL LOL LOL LOL LOL LOL!

Please try and post in a more mature fashion in future -Mod

The so called "yellow light of death" merely designates a general purpose error with no unified cause, and only happens on about 1% of PS3's. Which is odd, cause last I heard the failure rate for PS3's was 10%.

Regardless, it was just a smear campaign, and doesn't compare to the 54.2% failure rate for Xbox 360's.

Nor does an error that disconnects you from the PSN network, and messes with games with DLC for day.

Plus, anyone with DLC deserves what they get.

 

[Snowalker]

You took more offense to that than I was implying, all I was saying is that its no big deal, people have had to wait a day to play games, as far as being pissed about not being able to play your single player games, yeah, it was a pain, but you have to play every single day? You couldn't take a break? You couldn't find something to do on the computer? You were mad because they did provide service, hell, It takes a while to release a patch ya know, and because of this, by the time they would have had a patch ready, the problem fixed itself. I'm sure they will work in a patch to fix it between now and next feb. I understand it was disappointing after working all day to come home and see that you're console was not working, but still, Sony has been apologetic about it the whole way through. Its not like they were trying to make us "fat" owners pissed, its just a bug they didn't think existed.

I took no offense (never would on an internet discussion).
Sure I found something else to do but my plan was to play Heavy Rain.
The Problem is that people had to wait for the problem to resolve itself. Perhaps it's just me, I don't know. For me it's very disappointing to see that Sony can't fix a problem in time. Maybe fast and good service only exists in my world.

Well, I know nothing about how patches work, but I would assume it takes some time. First they would have to identify the exact problem, find the bugged code, find a way to fix, or trash said code. If they trashed said code, they would have to find a replacement code, or if they knew how to fix it, find a code to do that. Then get it preped and tested for widespread use. Then send it out. I find it hard to believe they could do all that in less than 24 hours, but I could be wrong about all of that, too. So, yeah.

 

[Jumplion]

What more I could want? Something called service.
Sure I can wait a few hours but the problem is that I have only a few hours of spare time to play. Some people might have a job and waited all day for a nice game to finish the day? I'm not sure what line you have but 100MB is like nothing. I would love a 100MB firmware update to fix the issue within a few minutes instead of not be able to play when I have time for it.

A firware update would take much longer to procure than 24 hours. Shit happens, the problem solved itself, and you could still play it during that time (well, I did at least, nothing really happened).

As I said, shit happens. I could point to the RRoD and how if that happens you have to wait up to a week or so before you get another back, but I won't go there.