SOE Promises to Make Amends to PS3 MMO Players for PSN Outage
- Thread starter Logan Westbrook
- Start date
I'd agree with your example up until the point where they left the doors open and no guard. I'm sure sony had safeguards in place. Obviously not good enough, but i hardly think there was "no guard" on duty. The arguement could be made they need MORE guards, yeah. But, i mean, no one can defend againts every possible attack, and you may never know your vunarable to an exploit until it's exploited... This hacker could just be a brillent hacker... that noone can be ready for. Honestly, i don't know the details of the attack, so it's hard to say at this point.Matt_LRR said:
Well they've got free and special stuff for those people. What about the people who wanted to play Crysis 2, Black Ops, Portal 2, etc online and couldn't? I understand that those games are online only, but why are the only ones to get apologized to?Matt_LRR said:
I do agree though, they should be apologizing more for the security blunder than their network being down
Nah! That's a little harsh. DCUO is actually a pretty decent game and a fairly good implementation of an MMO on a console. It's fun. It's probably even worth the retail box cost. It's just not worth an ongoing monthly subscription. If they had released it as a ftp cosmetic item shop type game they would have had a winner. But it is nowhere near worth $15 a month.rembrandtqeinstein said:
As far as SONY making amends in this manner. Ummm? WTF!!!! Sorry dudes but you just released my personal information and credit card to the planet. Offering half price "Station Bucks" to the MMO players just is NOT going to cut it. I, as a long time consumer and one of your PSN+ subscribers expect a little bit better than that. And no I don't me some "free" z list games that aren't otherwise selling. At this point we might settle for a rather substantial credit towards your products. Say $100 gift certificate good on any SONY product or game. This way we the consumer can select how we wish to settle with you. And you still manage to keep the substantial portion of us as customers. Try and get away with less and you will be done in this industry and rather effectively as consumer electronics vendor in North America.
I like to believe that everyone at Sony's Online Dep. is running around screaming in panic while dozens of paper documents are being thrown around, pigeons are smacking against the large windows, and occasionally someone gets stapled in the face.
Ahhh, Sony...
<img src=http://imagemacros.files.wordpress.com/2009/06/oh_you.jpg>
Ahhh, Sony...
<img src=http://imagemacros.files.wordpress.com/2009/06/oh_you.jpg>
Free in-game stuff is a nice gesture, but the problem is worse than just not being able to play games for a while. The real problem is the theft of personal information and credit card numbers(for those who placed their credit card information in the system in good faith of Sony's security). This isn't just a minor inconvenience of not being able to play some games for an indefinite duration; we can live with that. This represents a major risk of major headaches and potential significant financial loss and unauthorized liability for all customers of the system(especially for those who may not have some fraud protection or identity theft monitoring service of their own). Sony needs to take the situation a lot more seriously. Such simple tactics of pacification will not solve or mitigate the real problem, and may only serve to further enrage customers that the problem is not being taken more seriously, with a greater level of responsibility and accountability.
Honestly, the breech is severe enough that, in my opinion, the current system needs to be completely deprecated and replaced with a completely different system with a much higher level of proven security. This is not an unknown problem; many other companies have successfully installed systems with much better security and transaction monitoring. Yes, such systems are more expensive, but one thing I've learned over the years with technology is that trying to play it cheap simply costs you far more money in the long run--the money you paid for the cheap thing that didn't work plus the money you turn around and pay for the thing you should have just bought in the first place; in cases like this, there is the additional copious cost of damage control, recovery, and loss of customer and brand loyalty, all of which can far exceed the cost of any hardware and software technology combined.
ADDENDUM: Just to clarify, Sony, from the view of your customers, this isn't just an epic fail. This is an epic fuck up of biblical proportions.
EDIT: Modified the first statement to be more in context with the article, changed the first edit to be an addendum, which is more appropriately what it is, and changed this edit statement to reflect that it is the one true edit statement.
Honestly, the breech is severe enough that, in my opinion, the current system needs to be completely deprecated and replaced with a completely different system with a much higher level of proven security. This is not an unknown problem; many other companies have successfully installed systems with much better security and transaction monitoring. Yes, such systems are more expensive, but one thing I've learned over the years with technology is that trying to play it cheap simply costs you far more money in the long run--the money you paid for the cheap thing that didn't work plus the money you turn around and pay for the thing you should have just bought in the first place; in cases like this, there is the additional copious cost of damage control, recovery, and loss of customer and brand loyalty, all of which can far exceed the cost of any hardware and software technology combined.
ADDENDUM: Just to clarify, Sony, from the view of your customers, this isn't just an epic fail. This is an epic fuck up of biblical proportions.
EDIT: Modified the first statement to be more in context with the article, changed the first edit to be an addendum, which is more appropriately what it is, and changed this edit statement to reflect that it is the one true edit statement.
Why the shit are people whining about "not being able to play their games" because PSN is down?! You can still fucking play your fucking games!
If people should be whining about anything, it should be the very big threat of having your credit card ripped off.
If people should be whining about anything, it should be the very big threat of having your credit card ripped off.
And the rest of us playstation online users can grin and bear it right?
I understand what they're doing and i think its great....but shouldent they be tahnking everyone for being patient....
I understand what they're doing and i think its great....but shouldent they be tahnking everyone for being patient....
But you have now jinxed the jinx, so...TimeLord said:Don't say that! God damn you've jinxed it now!LegendaryGamer0 said:w00t, go Matt.Matt_LRR said:
OT: Ehh, kind of sad non-MMO bros don't get jack. :/
At least we have a technical guarantee of PSN being up by then.
I don't need to say it.
Depends on how you look at it.Matt_LRR said:
I think to a certain extent, the media is blowing this one a ways away. As far as I know, Sony has only said that other things, like e-mails and passwords, were released and that credit cards were potentially released as well. And Sony (allegedly) only found out about it on Monday and told us Tuesday. Please correct me if I'm wrong, because that's how I've read the official sources, not the easily skewed media.
So, yeah, while it's still a pretty big fuck up, no denying that, I have to wonder how big of a fuck up. Either a big one, a huge one, or a monstrous one. I'd say a bit between huge and monstrous. Maybe a cock up.
Really, for all we know, PSN could have been the most secure service in the entire world. It certainly took a while for something like this to happen, and looking back I'm honestly surprised how it hasn't happened sooner. Of course it all becomes moot the moment it does become hacked, and understandably people are pissed.
Out of all of this, I am more annoyed with the fact that Sony have been keeping us in the dark most of the time. All they've stated on their blogs and whatnot are "we're working hard" "we're working diligently" "we're working quickly and efficiently", and while that may be all they know, it would be much better to give us this information on a wider scale.
K SOE, now say sorry to the PC players of the games that you left behind but are still charging.
Oh.....ok...
That was my response, I am fine with PSN being down for a while. I don't think amends are needed for that but losing my personal data and perhaps bank details is a bit... I dunno... different, no apologies can really make up for this if Sony can be blamed for inadequate security.
That was my response, I am fine with PSN being down for a while. I don't think amends are needed for that but losing my personal data and perhaps bank details is a bit... I dunno... different, no apologies can really make up for this if Sony can be blamed for inadequate security.
I have to admit I'm unhappy with Sony after just receiving my email about this today. Happily I haven't seen any odd usage from my credit card.
They could make a commitment to cover the costs of identity theft for anyone who falls victim. Other than that, they can do whatever they want as proactive compensation; they just need to guarantee the first.sleeky01 said: