The Customer Is Always Wrong
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I just spend over a week reading through this thread. It must not die! *cites necromantic chants*
Never had a retail job, though, so no stories :/
Never had a retail job, though, so no stories :/
I made an account just to reply to this thread. I've been reading it for the past day to pass the time and keep myself from passing out (It's worked wonders by the way, thanks guys :3), and figured I'd share a little ditty my brother told me.
Now, he used to work as a night manager at the nearby QT. He was a great worker too, always polite, but that didn't stop him from having some fun with the occasional a-hole. One day, he came home and told me about how he had been working the counter when some extremely stupid customer tried to say his soda wasn't filled up enough and he wanted a full refund.
Okay, not only are the soda's filled up by the customer, but the 32oz soda was about 42 cents at the time. My brother told him to buzz off in the most polite way, only to have the guy get red with rage and demand to see the manager. This was where my brother started laughing as he told the story. He reached under the counter, pulled out a pair of those fake glasses with the funny nose and the little mustache on 'em, turned and put them on before turning back to the guy with a friendly "Hi there, I'm the manager. What seems to be the problem here?"
Needless to say, the guy was furious, yelling at my brother over the course of the next few minutes before storming out, leaving his soda, all 42 cents worth of it to be dumped out and the cup thrown away.
Not as awesome as some of these, and especially not as amazing as Necro's tales, but still funny nonetheless.
Now, he used to work as a night manager at the nearby QT. He was a great worker too, always polite, but that didn't stop him from having some fun with the occasional a-hole. One day, he came home and told me about how he had been working the counter when some extremely stupid customer tried to say his soda wasn't filled up enough and he wanted a full refund.
Okay, not only are the soda's filled up by the customer, but the 32oz soda was about 42 cents at the time. My brother told him to buzz off in the most polite way, only to have the guy get red with rage and demand to see the manager. This was where my brother started laughing as he told the story. He reached under the counter, pulled out a pair of those fake glasses with the funny nose and the little mustache on 'em, turned and put them on before turning back to the guy with a friendly "Hi there, I'm the manager. What seems to be the problem here?"
Needless to say, the guy was furious, yelling at my brother over the course of the next few minutes before storming out, leaving his soda, all 42 cents worth of it to be dumped out and the cup thrown away.
Not as awesome as some of these, and especially not as amazing as Necro's tales, but still funny nonetheless.
My story is neither a bad employee or a bad customer. It was actually a great employee whom I figure deserves a little credit just for making my afternoon that little bit brighter.
So, myself, my girlfriend and her mother went to McDonalds. The girl went to secure a table, her mother had one cashier and I had the other. Just because we had vouchers, and you can only use one voucher per purchase, so we had to do it separately. Anyhow, I ordered for me and my girlfriend. I used a voucher for mine, and the young lass behind the counter quite reasonably assumed that was my only purchase. But, I soldiered on anyway, dealing out the rest of the order. I always feel bad when I have to ask for something specific. I don't know why, I just don't like being a pain.
The point here - 'still Fanta'. I had to reinforce that it HAD to be still. She narrowed her eyes at me and asked 'Or else what?'. I said "I'll be killed." She turned around toward the drinks machines, muttering "I'd best make it fizzy then." She had a sly glance over her shoulder at me, and turned around again, "Oh God, you looked really horrified then".
I wasn't, I was just messing. I told her so. Then she put the drink down on the counter, and I eyed it suspiciously. Exaggerated, of course. As a joke. And she says "Careful. It might be fizzy."
Edited to avoid double post: This is a more recent one. And it involves 'customers'. So, I have a Saturday job. I hold up a sign that has an arrow that points to a local jewellery store. Simple, easy, dull. Usually I get kids asking me stupid questions, like "Where is it?" while staring up at the sign.
It's a jewellery shop. Kids clearly don't want to visit it. So they're obviously pissing about. And I always tell them I don't know where it is. I convinced one group of kids that I was Romanian and couldn't read English.
Anyhow - I was chilling. Just doing my job. And this group of about five guys, between the ages of 20-30, came up to me.
"I'll give you five pounds an hour to put that sign down and fuck off." the largest among them said.
"How many hours we talking?" I replied, determined to play his game.
"Two."
"Pity. My bosses are paying me for three."
"Then how about I give you twenty to go and smack your boss in the face with that sign?"
"How about I don't? I like my boss."
Then...the shortest one of them decided to give me a handshake and a hug. And offered me a can of Red Bull later in the day because I yawned.
So, myself, my girlfriend and her mother went to McDonalds. The girl went to secure a table, her mother had one cashier and I had the other. Just because we had vouchers, and you can only use one voucher per purchase, so we had to do it separately. Anyhow, I ordered for me and my girlfriend. I used a voucher for mine, and the young lass behind the counter quite reasonably assumed that was my only purchase. But, I soldiered on anyway, dealing out the rest of the order. I always feel bad when I have to ask for something specific. I don't know why, I just don't like being a pain.
The point here - 'still Fanta'. I had to reinforce that it HAD to be still. She narrowed her eyes at me and asked 'Or else what?'. I said "I'll be killed." She turned around toward the drinks machines, muttering "I'd best make it fizzy then." She had a sly glance over her shoulder at me, and turned around again, "Oh God, you looked really horrified then".
I wasn't, I was just messing. I told her so. Then she put the drink down on the counter, and I eyed it suspiciously. Exaggerated, of course. As a joke. And she says "Careful. It might be fizzy."
Edited to avoid double post: This is a more recent one. And it involves 'customers'. So, I have a Saturday job. I hold up a sign that has an arrow that points to a local jewellery store. Simple, easy, dull. Usually I get kids asking me stupid questions, like "Where is it?" while staring up at the sign.
It's a jewellery shop. Kids clearly don't want to visit it. So they're obviously pissing about. And I always tell them I don't know where it is. I convinced one group of kids that I was Romanian and couldn't read English.
Anyhow - I was chilling. Just doing my job. And this group of about five guys, between the ages of 20-30, came up to me.
"I'll give you five pounds an hour to put that sign down and fuck off." the largest among them said.
"How many hours we talking?" I replied, determined to play his game.
"Two."
"Pity. My bosses are paying me for three."
"Then how about I give you twenty to go and smack your boss in the face with that sign?"
"How about I don't? I like my boss."
Then...the shortest one of them decided to give me a handshake and a hug. And offered me a can of Red Bull later in the day because I yawned.
THREAD REVIVAL!!
Bring me the defibrillators!
This thread must be kept alive, it's full of so much win.
Bring me the defibrillators!
This thread must be kept alive, it's full of so much win.
Anyone else want to try to revive this thread? Let's do it!
OT: While working at a grocery store, I had a customer who was legitimately pissed off because we didn't have a "Gluten-free" section. Our store subscribed to the strange idea that gluten-free products should be place next to their gluten-stuffed counterparts, i.e. gluten-free cookies were shelved with regular cookies, but the gluten-free ones had a large green tag sticking out. Apparently this was too hidden.
Cool customer: I had a customer who didn't want to spend an hour looking for things in the store, so he asked me to help him find everything on his list. It was just camping and snack stuff, but it was fun going on a scavenger hunt when I knew all the locations. (Basically, free break.)
Uncool company: This isn't a customer, but I deem it worthy. My grocery store once ordered double the things we scanned. DOUBLE. We could barely move in the back room for a month. Oh, as a hilarious side note, they also double-ordered the FROZEN items. You know, perishable? With limited freezer space? Ugh.
OT: While working at a grocery store, I had a customer who was legitimately pissed off because we didn't have a "Gluten-free" section. Our store subscribed to the strange idea that gluten-free products should be place next to their gluten-stuffed counterparts, i.e. gluten-free cookies were shelved with regular cookies, but the gluten-free ones had a large green tag sticking out. Apparently this was too hidden.
Cool customer: I had a customer who didn't want to spend an hour looking for things in the store, so he asked me to help him find everything on his list. It was just camping and snack stuff, but it was fun going on a scavenger hunt when I knew all the locations. (Basically, free break.)
Uncool company: This isn't a customer, but I deem it worthy. My grocery store once ordered double the things we scanned. DOUBLE. We could barely move in the back room for a month. Oh, as a hilarious side note, they also double-ordered the FROZEN items. You know, perishable? With limited freezer space? Ugh.
Working in a shop in the magazines/newspaper section (it has it's own section as it also involves sorting out delivering papers/magazines locally), I was called to the tills to speak to a customer who had a complaint.
The customer was asking where our copies of a particular newspaper were, as we didn't have any on the shelf and he wanted a copy. The thing is, the paper (at the time) was only in print on Mondays to Fridays, it did not have a weekend edition. That day happened to be a Sunday.
I politely explained to them that the paper was a Monday to Friday paper only, and so we wouldn't have any in today as there aren't any. He then proceeds to tell me that it's not true, because he went to a nearby shop who claimed that they sold them, but were out of stock. I then repeated myself with slightly different wording, pointing out that they are mistaken as such a paper does not exist.
He then says the same thing, adding on that he bought it last Sunday so he knows that we sell it. To which I have to try again wording it slightly different in the hope that it finally sinks in. Eventually he gives up and leaves the shop.
The man was elderly, but not so much that I'd say he was senile. I have always wondered why some customers seem to think that retail staff are deliberately hiding stock from them. Or assume that they know more about the products on sale than those who deal with them every day.
The customer was asking where our copies of a particular newspaper were, as we didn't have any on the shelf and he wanted a copy. The thing is, the paper (at the time) was only in print on Mondays to Fridays, it did not have a weekend edition. That day happened to be a Sunday.
I politely explained to them that the paper was a Monday to Friday paper only, and so we wouldn't have any in today as there aren't any. He then proceeds to tell me that it's not true, because he went to a nearby shop who claimed that they sold them, but were out of stock. I then repeated myself with slightly different wording, pointing out that they are mistaken as such a paper does not exist.
He then says the same thing, adding on that he bought it last Sunday so he knows that we sell it. To which I have to try again wording it slightly different in the hope that it finally sinks in. Eventually he gives up and leaves the shop.
The man was elderly, but not so much that I'd say he was senile. I have always wondered why some customers seem to think that retail staff are deliberately hiding stock from them. Or assume that they know more about the products on sale than those who deal with them every day.