The Customer Is Always Wrong
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Because when you read your story through, without any information on your gender, you tend to assume you are a lesbian.Lexodus said:Hmm? Why?The_root_of_all_evil said:Now to someone just looking at your avatar, that last line actually comes as a shock.Lexodus said:
Ah. Well, that is just the end of it, and I do clear that up in the beginningThe_root_of_all_evil said:Because when you read your story through, without any information on your gender, you tend to assume you are a lesbian.Lexodus said:Hmm? Why?The_root_of_all_evil said:Now to someone just looking at your avatar, that last line actually comes as a shock.Lexodus said:
Finally read the whole thing! About time I get to reply.
This summer, I was working as a receptionnist at a 5-stars hotel from a big chain. The job was nice because the employees were (for the most part) really cool. I also enjoyed the trust of my supervisors whom gave me the freedom to deal with situations without calling them all the time.
I did not have to put up with much shit because as one of the only two guys working there and with a big shape, most guests assumed I was a supervisor. Hence, they tried their luck with the girls around. Several times, I was asked by my boss how went my day ; mine was great, while the rest was shitty. However, I did have some really stupid people.
I once had a guest coming for check-in. While we were talking, he said he was part of our fidelity program and had received an offer for a better price and wanted to update his current rate. He had booked a room with a special, 25%-off rate non-refundable. What he wanted from a brochure he got was 30%-off with the same specifications. I informed him that i) his rate was non-refundable and I could not change it and ii) the brochure stated that to be applicable, the booking was to be made in a specific week and it was four months late. Too bad!
The guy then asked me what I was going to do about it. I was like "Nothing, it's a special deal that had to be booked at that time". And then he asked for freebies as compensation. And I told him the same thing. Get the message : the hotel was not responsible.
Luckily, he never asked for the manager and went for his room.
Talking about fidelity programs, some people feel entitled to everything because they join that. Unfortunately, reading doesn't appear to be a requirement to join those programs. I once had an old couple coming to get their room. They had booked a normal room with no view of the river (standard stuff). The lady then gives me a suite-uprgade coupon. After checking our system, I told her that I could not grant her request because we were full.
"As stated on the coupon, upgrades are complimentary and depends on availability. If you wanted to make sure you'd get the suite, you should have mentionned it when you booked."
"No! I want to get my suite! We come every so-often and we always get the suite blablabla."
Eventually, I got the manager to deal with them. I think he got them a normal room with view and a free meal.
Seriously, you can't come in a hotel and expect to get complimentary upgrades with your damn coupons! Read what is on the coupon. It's all about availabilities.
I also had this impolite guest storming at the front desk with his kid. Now, in the hotel we had three restaurants, so we could cover pretty much every needs (from buffet to high-class seven-service meals).
HIM : Hey! I want you to find me a restaurant because #1 and #2 threw me out!
ME : They threw you out sir?
HIM : Yeah, they said they have no room until 8:30 (it was around 6:30).
ME : *Yeah, sure...* Well sir, we also have #3 open. You don't need reservations.
HIM : Not good, I don't want buffet. I want to eat at another restaurant.
Beside the three restaurants, I could offer little information about what was available outside. Although I came from around here, I had little funds (as a student) to try every fine restaurant. And he also had the kid, which means it had to be a place that allowed kids and wouldn't last three hours.
ME : Well, if you want to eat outside the hotel, I would direct you to our concierge desk this way. They will be able to help you find the best restaurant for your current needs.
The guy looked at me funny, like I was making fun of him. He eventually left the desk and said loudly :
HIM : It's still a five star hotel, right?
ME : Yes sir it is!
What an idiot! It's BECAUSE we are five star that we have a concierge desk!
I also had the angry guy calling me at 2AM during the graveyard shift asking to be in contact with his friend's room that he just left to get booze, but forgot the number. He got so mad when I replied I couldn't do that because it was too later and I might wake whoever was in the room. Soon after he finished his threats of reporting me to the manager, I sent security around his room to make sure everything was fine. He also never reported.
And frankly, who are the people that go to a five star hotel and has no credit card? I mean come on! This is 2009 (back then)! And some get real nervous to learn that we need to swipe it at check-in! Do you think we are going to trust that after raising a 500 dollars bill you are going to come at the desk for check-out while it is so easy to just leave?
A colleague once told me about a guest who had no credit card, no debit card and no cash. Alright, well how are you gonna pay for the room if you have no means of paiement?
I'll get back on once I remember more about past experiences.
This summer, I was working as a receptionnist at a 5-stars hotel from a big chain. The job was nice because the employees were (for the most part) really cool. I also enjoyed the trust of my supervisors whom gave me the freedom to deal with situations without calling them all the time.
I did not have to put up with much shit because as one of the only two guys working there and with a big shape, most guests assumed I was a supervisor. Hence, they tried their luck with the girls around. Several times, I was asked by my boss how went my day ; mine was great, while the rest was shitty. However, I did have some really stupid people.
I once had a guest coming for check-in. While we were talking, he said he was part of our fidelity program and had received an offer for a better price and wanted to update his current rate. He had booked a room with a special, 25%-off rate non-refundable. What he wanted from a brochure he got was 30%-off with the same specifications. I informed him that i) his rate was non-refundable and I could not change it and ii) the brochure stated that to be applicable, the booking was to be made in a specific week and it was four months late. Too bad!
The guy then asked me what I was going to do about it. I was like "Nothing, it's a special deal that had to be booked at that time". And then he asked for freebies as compensation. And I told him the same thing. Get the message : the hotel was not responsible.
Luckily, he never asked for the manager and went for his room.
Talking about fidelity programs, some people feel entitled to everything because they join that. Unfortunately, reading doesn't appear to be a requirement to join those programs. I once had an old couple coming to get their room. They had booked a normal room with no view of the river (standard stuff). The lady then gives me a suite-uprgade coupon. After checking our system, I told her that I could not grant her request because we were full.
"As stated on the coupon, upgrades are complimentary and depends on availability. If you wanted to make sure you'd get the suite, you should have mentionned it when you booked."
"No! I want to get my suite! We come every so-often and we always get the suite blablabla."
Eventually, I got the manager to deal with them. I think he got them a normal room with view and a free meal.
Seriously, you can't come in a hotel and expect to get complimentary upgrades with your damn coupons! Read what is on the coupon. It's all about availabilities.
I also had this impolite guest storming at the front desk with his kid. Now, in the hotel we had three restaurants, so we could cover pretty much every needs (from buffet to high-class seven-service meals).
HIM : Hey! I want you to find me a restaurant because #1 and #2 threw me out!
ME : They threw you out sir?
HIM : Yeah, they said they have no room until 8:30 (it was around 6:30).
ME : *Yeah, sure...* Well sir, we also have #3 open. You don't need reservations.
HIM : Not good, I don't want buffet. I want to eat at another restaurant.
Beside the three restaurants, I could offer little information about what was available outside. Although I came from around here, I had little funds (as a student) to try every fine restaurant. And he also had the kid, which means it had to be a place that allowed kids and wouldn't last three hours.
ME : Well, if you want to eat outside the hotel, I would direct you to our concierge desk this way. They will be able to help you find the best restaurant for your current needs.
The guy looked at me funny, like I was making fun of him. He eventually left the desk and said loudly :
HIM : It's still a five star hotel, right?
ME : Yes sir it is!
What an idiot! It's BECAUSE we are five star that we have a concierge desk!
I also had the angry guy calling me at 2AM during the graveyard shift asking to be in contact with his friend's room that he just left to get booze, but forgot the number. He got so mad when I replied I couldn't do that because it was too later and I might wake whoever was in the room. Soon after he finished his threats of reporting me to the manager, I sent security around his room to make sure everything was fine. He also never reported.
And frankly, who are the people that go to a five star hotel and has no credit card? I mean come on! This is 2009 (back then)! And some get real nervous to learn that we need to swipe it at check-in! Do you think we are going to trust that after raising a 500 dollars bill you are going to come at the desk for check-out while it is so easy to just leave?
A colleague once told me about a guest who had no credit card, no debit card and no cash. Alright, well how are you gonna pay for the room if you have no means of paiement?
I'll get back on once I remember more about past experiences.
sorry if this is threadcromancy but I have got a job at thomas the bakers, a small N.yorks chain bakery. I have been there for 2 months and the lowlight customers are(in no particular order)
Devil Child. her screams of I WANNA SOSSAGE ROLL! and then, when you get her one "I WANNA HOT ONE THIS ONE IS COLD N' ICKY!!!!! having a seven year old girl scream this at you every freaking week is horrible.
Then theyres the people who read off all their stuff they want as soon as they start to speak to you, and expect you to memorize and fetch everything on the list. I AM A HUMAN BEING. I CANNOT REMEMBER 20 ITEMS WHEN YOU SAY THEM REALLY QUICKLY To ME WITH NO TIME GIVEN TO GET THE STUFF YOU WANT. jeez.
ah well, theres more, but im knackered
rosac
Devil Child. her screams of I WANNA SOSSAGE ROLL! and then, when you get her one "I WANNA HOT ONE THIS ONE IS COLD N' ICKY!!!!! having a seven year old girl scream this at you every freaking week is horrible.
Then theyres the people who read off all their stuff they want as soon as they start to speak to you, and expect you to memorize and fetch everything on the list. I AM A HUMAN BEING. I CANNOT REMEMBER 20 ITEMS WHEN YOU SAY THEM REALLY QUICKLY To ME WITH NO TIME GIVEN TO GET THE STUFF YOU WANT. jeez.
ah well, theres more, but im knackered
rosac
Ok, I got two for from the english end -
First isn't so much annoying as funny. I live in a small country town with one small supermaket which is inhabited by mostly elderly people and drunks (10 pubs in the centre of town alone!)
Anyway, we used to have an elderly lady come into the shop every saturday, and she always insisted on seeing me. She problem was, she insisted on only having ENGLISH pound coins in her change.
To the uninitiated, the difference between british pound coins and pound coins from anywhere else in the UK (specifically Wales, Guernsey and Jesery to name a few) is purly cosmetic - they are accepted anywhere, and you actually have to look very closely to find out where it was actually minted.
But this woman was absolutly insisted that she had to have british pound coins becuase 'they' down the road wouldn't take any others. Exactly who 'they' were she never said, but I don't know of any shops on the high-street that turn down good money for no reason. So I had to inspect every pound coin to see if there was welsh written around the edge or if it had 'ilse of etc' written on it in teeny tiny writting.
And I couldn't just give her any coin, becuase she would come back and demand another one - and she would do this as many times as it took to ger only british coins. She would even refuse to be served by the free cashier and hold up the line until I was free because I was apparently the only one who would do it right (which I highly doubt, since I don't work with monkeys!).
And here's a really rude one for those who love bitches -
Stuck on the kiosk, standing up for nearly 9 hours strait, I get this PRINCESS (the most polite word to describe her whilst being pretty descriptive) who comes up with 3 items and then demands 30 pounds cashback with a whiney spoilt child voice while refusing to make eye contact.
So I tell her how much her purchase it - by which I mean the 3 items. So she looks me in the eye as if I just spat in her face and practucally yells 'AND £30 CASH BACK' like I was a retarded twat with hearing difficulties. Already pissed off with a succession of rude customers, I actually answer back 'I heard you the first time.' Her reply was 'Don't talk to me that way, I'm the customer!'
So I give my best 'do I look like a give a damn?' face and finish the transaction, telling her to have a nice day as she storms out. The customer behind her was cracking up, as she worked in tesco and had to deal with madams like her all the time.
The great thing about working and living in a small town (and I mean english small, not american small - there are less then 100 houses in town) is that if a local comes into a shop and is rude to people, they're going to be verbally assassinated by the rest of the town (usually down the pub) with no reporcuions (sp?). The only people who are rude to my staff are the holiday makers who infect our town like locusts.
First isn't so much annoying as funny. I live in a small country town with one small supermaket which is inhabited by mostly elderly people and drunks (10 pubs in the centre of town alone!)
Anyway, we used to have an elderly lady come into the shop every saturday, and she always insisted on seeing me. She problem was, she insisted on only having ENGLISH pound coins in her change.
To the uninitiated, the difference between british pound coins and pound coins from anywhere else in the UK (specifically Wales, Guernsey and Jesery to name a few) is purly cosmetic - they are accepted anywhere, and you actually have to look very closely to find out where it was actually minted.
But this woman was absolutly insisted that she had to have british pound coins becuase 'they' down the road wouldn't take any others. Exactly who 'they' were she never said, but I don't know of any shops on the high-street that turn down good money for no reason. So I had to inspect every pound coin to see if there was welsh written around the edge or if it had 'ilse of etc' written on it in teeny tiny writting.
And I couldn't just give her any coin, becuase she would come back and demand another one - and she would do this as many times as it took to ger only british coins. She would even refuse to be served by the free cashier and hold up the line until I was free because I was apparently the only one who would do it right (which I highly doubt, since I don't work with monkeys!).
And here's a really rude one for those who love bitches -
Stuck on the kiosk, standing up for nearly 9 hours strait, I get this PRINCESS (the most polite word to describe her whilst being pretty descriptive) who comes up with 3 items and then demands 30 pounds cashback with a whiney spoilt child voice while refusing to make eye contact.
So I tell her how much her purchase it - by which I mean the 3 items. So she looks me in the eye as if I just spat in her face and practucally yells 'AND £30 CASH BACK' like I was a retarded twat with hearing difficulties. Already pissed off with a succession of rude customers, I actually answer back 'I heard you the first time.' Her reply was 'Don't talk to me that way, I'm the customer!'
So I give my best 'do I look like a give a damn?' face and finish the transaction, telling her to have a nice day as she storms out. The customer behind her was cracking up, as she worked in tesco and had to deal with madams like her all the time.
The great thing about working and living in a small town (and I mean english small, not american small - there are less then 100 houses in town) is that if a local comes into a shop and is rude to people, they're going to be verbally assassinated by the rest of the town (usually down the pub) with no reporcuions (sp?). The only people who are rude to my staff are the holiday makers who infect our town like locusts.
Unless you have an actual depressive condition, then by posting that, you're just posting a load of crap.Reaperman Wompa said:
Life isn't shit, it's awesome, it's brilliant, you just have to seize it. Everyone is not an asshole, by the way. That is extremely short-sighted. If you honestly believed everyone was an asshole and life was that shit, you wouldn't be posting in a thread taking the piss out of idiot consumers in the off-topic section of the Escapist, of all places.
OT:
As anyone who has worked at a Gamestop that's any good at all will tell you, for one to work, it needs the staff to have an interest in games, deal with customers well, and take the piss out of the stupid ones non-stop when they've left or hung up or whatever. I have a little recorded collection of Battletoads prank calls I got. I, the person who was supposed to be pranked, actually out-memed most of them by light-years.
There was this one person who forgot to block/caller-ID spoof his number and really annoyed the hell out of me. I had to be physically restrained from spoofing my number and ordering him 100 of the worst pizza I could possibly think of.
I'll be back tomorrow with loads of idiotic customers.
I was in a Mcdonalds once, and this absoloutely annoying ginger kid was harrassing the women at the till, going on about his order, when we came before him...?Jamanticus said:
Anyway, we got our food, and the little ****** picks it up and walks out side with it, and them comes back in bitching about it "Nut Been Wut A Orda'd!" she tells him to calm down, and gives us another meal free of charge, at which point the kid walks up, and sticks his hand into the fucking meal, and the little retard trys to feel around for his food, If I can remember correctly, my dad (who was a police officer at the time) called him a little ****.
I didn't want to eat out of the bag the ginger kid stuck his hand in, in case I caught his obvious downs syndrome.
Oh, God, I thought the Battletoad calls were a local thing. To think it's chain-wide is kind of depressing. I am so glad I no longer work there. Still, I'd love to hear those recordings.killer-corkonian said:
Probably the best prank call I ever got, though, was from a kid claiming his 360 didn't work. You could tell by they barely controlled giggling and the bad Bill Murray Caddyshack voice it was a prank, but we weren't busy, and on the off chance it was some Corporate Call, I went through it as seriously as I could. I started with the normal tech support questions (Is it plugged in? Are all connections secure? [You'd be surprised how many people with "Red Ring Of Death" actually just had a loose cord] etc.) After about 5 minutes he says "It's still dripping water." After further questioning, he claimed he had problems with his system overheating, and a friend had told him to cool it off in a bathtub full of water. Now, I'm pretty sure that he wasn't serious, as I could hear his friends laughing in the background, but I politely inform him that submerging an X-Box 360 in water will cause it to cease functioning and further voids the warranty. After telling him he would have to purchase another one ("which we currently have available for only $XXX.XX"), I told him to have a nice day, hung up, and then burst out laughing. That kid definitely put some time into it.
This happened to me and my workmates just this week end.
On the self service tills, these two old chavs take up all of the tills becuase they won't stop talking to this group of boys (who could have been their sons) they had maybe five items between them, but they were taking their sweet old time. Its not a big deal, sicne it was quiet and we're a small store, so we let it pass.
Anyway, they comeback in a few minutes later and ask if we've seen a small white bag with some rental dvd's in it. We havn't, and none have been handed in, but a few of our staff and the customers have a good look around for it. Like I said, its a small store and didn't take long to look around.
So, we tell them we havn't got it, and you know what her say?
'We don't believe you!'
Pardon? They were actually accusing the staff of stealing their dvd's, when their was two whole displays of dvd's right behind them! So they start getting irate, and demand that the security guard goes over the cctv footage to see who it was that took them. He refuses, knowing very well that we didn't take her bloody bag.
So then, they two stupid bitches go around telling EVERYONE THEY CAN FIND that we took their dvd's, including the other customers, and the managers, and that we ought to have our lockers and bags searched and the police called.
Where were the dvd's, you ask? THE STUPID WOMANS DAUGHTER HAD THEM. THE WHOLE TIME. She comes in to see why her mother is taking so long, and has the bag of dvd's in her hand. Egg on her face. But does she apologise? Hell no, she just walks out saying how relieved she is .
On the self service tills, these two old chavs take up all of the tills becuase they won't stop talking to this group of boys (who could have been their sons) they had maybe five items between them, but they were taking their sweet old time. Its not a big deal, sicne it was quiet and we're a small store, so we let it pass.
Anyway, they comeback in a few minutes later and ask if we've seen a small white bag with some rental dvd's in it. We havn't, and none have been handed in, but a few of our staff and the customers have a good look around for it. Like I said, its a small store and didn't take long to look around.
So, we tell them we havn't got it, and you know what her say?
'We don't believe you!'
Pardon? They were actually accusing the staff of stealing their dvd's, when their was two whole displays of dvd's right behind them! So they start getting irate, and demand that the security guard goes over the cctv footage to see who it was that took them. He refuses, knowing very well that we didn't take her bloody bag.
So then, they two stupid bitches go around telling EVERYONE THEY CAN FIND that we took their dvd's, including the other customers, and the managers, and that we ought to have our lockers and bags searched and the police called.
Where were the dvd's, you ask? THE STUPID WOMANS DAUGHTER HAD THEM. THE WHOLE TIME. She comes in to see why her mother is taking so long, and has the bag of dvd's in her hand. Egg on her face. But does she apologise? Hell no, she just walks out saying how relieved she is .
Oh, god, the memories!!! We have 4 of those bastard tills at my sainsbury's. The amount of times I've had to psysically TAKE the item out of the customers hand and put it in the begging area...Silent but Violent said:
And people of self service get so rude, too. You can see I'm serving another customer, yet you're waving your hands around like a retarded gibon and yelling at me.
For that, you wait longer.
And no, the machine is not broken. If you let your children jump on it, of course its not going to bloody work. And if you don't stop dicking around with the fucking bags, it won't work either!
YARG!
Well, when my brother was 15 and couldn't get a decent job at that age, he mowed lawns. So his main customer was an grouchy old man who cared about his lawn more than anything. This guy constantly yelled and shouted at my brother for two reasons: 1. He used the wrong blade height (it causes different lengths of grass, and this guy was specific to the last quarter inch) or 2. He missed a day he was supposed to mow (not exactly his fault sometimes, he usually was at basketball practice).
So one day my brother goes to mow the lawn. He knocks on his door and gets no response. So he leaves a note, saying how he came by and no one was there and he'd ask tomorrow.
So this guy calls later, and he was pissed. He starts shouting how my brother should've walked in, he may have been in his house dead or dying (but he wasn't), and he'd cause him to die.
I can understand a general concern for his miserable existance, but I and my family knew that if my brother would've done what he said the man would've called the cops and/or accuse him of breaking into his house.
My brother quit after this event. He was paid poorly too, something like $4 every week.
So one day my brother goes to mow the lawn. He knocks on his door and gets no response. So he leaves a note, saying how he came by and no one was there and he'd ask tomorrow.
So this guy calls later, and he was pissed. He starts shouting how my brother should've walked in, he may have been in his house dead or dying (but he wasn't), and he'd cause him to die.
I can understand a general concern for his miserable existance, but I and my family knew that if my brother would've done what he said the man would've called the cops and/or accuse him of breaking into his house.
My brother quit after this event. He was paid poorly too, something like $4 every week.
I've heard the horror stories, but I never really knew... But after reading from this forum, I've found that it's all true. And what's sad is, I actually WANT to work in retail, because I know that once I turn 15 or 16, that'll be my only option.
I know that there are some real bat-shit insane assholes out there, so I try hard to treat retail workers with the respect that I know they deserve as human beings, because a) I want to prove that not all customers are like those retarded assholes, and b) I know that I'll be in their place someday.
I know that there are some real bat-shit insane assholes out there, so I try hard to treat retail workers with the respect that I know they deserve as human beings, because a) I want to prove that not all customers are like those retarded assholes, and b) I know that I'll be in their place someday.
That's certainly very commendable, there are customers whom are genuine gems, who are a pleasure to serve, but most days they seem to be far rarer than the toss-pots. Plus, no-one seems to want to tell people about the nice customers, just ***** about the ones who treat us like scum- it's cathartic, and sometimes very very funny.Corialos said:
If you do end up in retail, make sure you have someone/thing to vent to- co-workers can be good, though it's best not to do it too much, to too many people or risk get labelled a whinger. Spouses/ partners/ boy/girlfriends tend to get a bit sick of it as well, so unless it's a real horror story, I would avoid it. If by some small miracle this thread is still going by then, well, I look forward to reading some of those horror stories...
I currently work at primark which those of you that might not know is a shop for cheap clothes, so as you can guess we get some colourful customers, which I have plenty of stories about which I've gathered in my two years being there
One customer I remember quite well bigish fellow and was being quite aggressive to one of the new till staff, a little girl first job and was 16 at the time. Now normally if it isn't to bad I let the newbies deal with it so they know what to expect but I saw that this big man was leaning over the counter at her so naturally not liking this kind of attitude towards staff never mind new ones I walk over.
ME: "Is everthing ok here *newbies name"
BIG MAN: "Naw she's over charging me oan deses socks"
ME puts on my service smile "Sorry sir but these socks are still full price"
BIG MAN: "No they aint! I got them of a sign sayin wan(one) pound!"
ME: "Ok sir where abouts did you get them?"
BIG MAN : "Over there in da childrens bit"
ME: "Ah then sorry sir an other customer must of dumped them there I can get a manager if you'd like? to void them off the bill"
BIG MAN : "Aye get yer manager yer giving me cheek git"
Now normally I brush off that kind of insult as it is primark it happens a lot but I had a bad day. Also by this time the newbie was pretending to fix the back shelf we have as I deal with him.
ME: "Excuse me sir but I'll have to ask you to keep your voice down"
BIG MAN: "Naw ya prick get your fecking manager'ere now"
Now I have worked at the service desk in primark so I deal with these characters all the time so now I've developed two smiles, the service smile and the joker/murderer grin. Now myself I'm just under 6 foot but you see I talk in a way that is unsettling to most of these kind of people, I don't raise or lower my voice but when I get angry my voice does kind of go monotone devoid of feeling which mixed with the grin makes it look like I know something and I've just won the game of silly buggers.
ME: "Certainly I'll just get the manager"
I go down two till pretend to call.
Me: "Yes sir he is about that height and yeah he does have that hair style"
All whilst keeping eye contact with the smile, big man gets nervous he's fumbling for his wallet
ME: I talk a bit quieter but loud enough for him to hear me "No I dont think I'll need security just yet thanks bye"
As I put the phone down I see that he's paid full price and is now quickly walking out of the queue. Gotta love that guilty spirit some people have.
But I was feeling a bit evil that day so I went round to the escalators and nodded at big man and wished him a nice day then nodded to one of my co workers down stairs which really makes him nervous so he takes the bag close to his chest and walks really quickly down the stairs. Now our security guards thought I was nodding at them and they saw the man speed up so you can guess how they react. They walk over to big man stop him, he doesn't like that so he tries to brush by, our guards are hard to move so he stayed where he was. The guards asked to see his bag he handed it over and we found not only socks but some cheap boxer shorts he didn't pay for. He was taken to the security room with me laughing back to the tills. I get a thanks and I got back to work.
Got a few more that I'll post at some point but now I have uni to go to.
One customer I remember quite well bigish fellow and was being quite aggressive to one of the new till staff, a little girl first job and was 16 at the time. Now normally if it isn't to bad I let the newbies deal with it so they know what to expect but I saw that this big man was leaning over the counter at her so naturally not liking this kind of attitude towards staff never mind new ones I walk over.
ME: "Is everthing ok here *newbies name"
BIG MAN: "Naw she's over charging me oan deses socks"
ME puts on my service smile "Sorry sir but these socks are still full price"
BIG MAN: "No they aint! I got them of a sign sayin wan(one) pound!"
ME: "Ok sir where abouts did you get them?"
BIG MAN : "Over there in da childrens bit"
ME: "Ah then sorry sir an other customer must of dumped them there I can get a manager if you'd like? to void them off the bill"
BIG MAN : "Aye get yer manager yer giving me cheek git"
Now normally I brush off that kind of insult as it is primark it happens a lot but I had a bad day. Also by this time the newbie was pretending to fix the back shelf we have as I deal with him.
ME: "Excuse me sir but I'll have to ask you to keep your voice down"
BIG MAN: "Naw ya prick get your fecking manager'ere now"
Now I have worked at the service desk in primark so I deal with these characters all the time so now I've developed two smiles, the service smile and the joker/murderer grin. Now myself I'm just under 6 foot but you see I talk in a way that is unsettling to most of these kind of people, I don't raise or lower my voice but when I get angry my voice does kind of go monotone devoid of feeling which mixed with the grin makes it look like I know something and I've just won the game of silly buggers.
ME: "Certainly I'll just get the manager"
I go down two till pretend to call.
Me: "Yes sir he is about that height and yeah he does have that hair style"
All whilst keeping eye contact with the smile, big man gets nervous he's fumbling for his wallet
ME: I talk a bit quieter but loud enough for him to hear me "No I dont think I'll need security just yet thanks bye"
As I put the phone down I see that he's paid full price and is now quickly walking out of the queue. Gotta love that guilty spirit some people have.
But I was feeling a bit evil that day so I went round to the escalators and nodded at big man and wished him a nice day then nodded to one of my co workers down stairs which really makes him nervous so he takes the bag close to his chest and walks really quickly down the stairs. Now our security guards thought I was nodding at them and they saw the man speed up so you can guess how they react. They walk over to big man stop him, he doesn't like that so he tries to brush by, our guards are hard to move so he stayed where he was. The guards asked to see his bag he handed it over and we found not only socks but some cheap boxer shorts he didn't pay for. He was taken to the security room with me laughing back to the tills. I get a thanks and I got back to work.
Got a few more that I'll post at some point but now I have uni to go to.