The Customer Is Always Wrong
- Thread starter Xhumed
- Start date
Recommended Videos
So by that logic I should be able to walk into a subway and demand that I get a T-bone steak? I mean you gotta respect that right?chronobreak said:
Good times, good times.catboytrades said:When I worked for Whirlpool as a Customer Service rep I had the race card placed on me twice.dantheman931 said:Anyone ever had the race card played on them? (That's when someone who isn't getting their way decides to call you racist, not because they seriously believe you're racist or even give a flying fuck if you are but because they think racial guilt is a good way to get you to do shit for them.) I've had it done to me twice: once by a Hispanic lady who accused me of stealing her keys because I don't like Mexicans (not true, and plus they were in her fucking pocket the whole time), and once by an east Indian guy who said I didn't like Indians because I refused to make a copy of his hotel key.
Okay, that last one demands some explanation. I used to work in the tire & lube joint at Wal-Mart, and one of the things we had was a machine that could copy (most) house and car keys. This guy comes in and claims he owns the hotel and wants a copy of a particular room key. Strike one. Company policy forbids it (and anyway, if he really was the owner, he should have been contracted with a locksmith for just such an emergency). So I politely refuse the sale and explain the policy, and he accuses me of being racist. Strike two. I kick him out of my line, page management, and demand that they get him out of my line. (I believe my exact words were, "Get this fucker out of my line RIGHT NOW.") Miracle of miracles, the manager (a hispanic woman, incidentally) actually stood by me on that one, and I never saw him again.
Of all the things that customers did to piss me off, I think that one pissed me off the worst. I can handle being called incompetent or whatever, but nothing makes me want to violate someone's personal safety worse than being called racist when the real issue is that the person in question is a fucking entitlement whore who's pissed off that they're not getting their way. But it was funny when it blew up in their faces; I had a black woman accuse the entire company of being racist because we couldn't do her service (the tires she wanted were the wrong size), so I went and got the black tech who had refused the service to explain it to her. Suddenly she was fine with it, and the tech and I laughed our asses off at her when she left.
Edit: If anyone wants to hear more stories about selling auto parts, let me know, I've got a million of em.
One was by a lady who said that I was on crack and that I hate black people. My manager got on the phone and after explaining that when you touch the burners on the top of your stove when they are on and red hot... they are hot and will burn your hand... he was told that we are nothing but a bunch of fucking white people on crack and then hung up.
Second one was a lady that called in and was asking how to use her washing machine. I advised her on what she was asking and thought that would be the end of it. She then asked me what I was. I said I was a consumer support rep. She said no what nationality. Well I replied, " I am native americ-" She then cut in saying that I should get help with my drinking problem. I told the woman on the other end that I do not have a drinking problem nor do I drink. She then went on a rant on how all natives drink, beat their wives, and hate white people. When she finished I was quiet ( I honestly didn't know where the hell this came from). She then asked if I had anything to say. So I responded, " Yes some due thanks to the liquor brought over by settlers after their land was stolen from them after their tribes were slaughtered by the government I can see why someone would be angry about that. Though I know alot more caucasian people with drinking problems then native americans. As for the beating wives and such... I haven't heard anything like that since I have been alive and we have a few women on the council."
She then began to say that I hate white people and screaming that is why I wasn't helping her. She demanded a supervisor... who took the call... told her that she needed to get psychological help and hung up on her.
If your wondering... I am a Heinz 57... a true mutt. I am nearly every nationality out there... except Asian and Hispanic. I just like to say I am Native because I was born and raised on the Yakama Reservation.
You mean your skin color doesn't save you from third-degree burns??
Precisely. I don't see a lot of hibachi restaurants keeping sesame seed buns on hand; most people are smart enough to figure out that if you go to a Japanese restaurant, you're gonna get Japanese food. Ga-ga-gasp!catboytrades said:
I once went to a McDonalds around 2am on a Saturday. In front of me is a SUV filled with gabby drunk women... how do I know they are drunk? Cause I can smell the booze from my car. They get up to the speaker box and they order their order. The lady changes her order five times and when the person on the other end asks to verify she is yelled at by the consumer. When I go up I order something quick and easy.Lucia di Lammermore said:
The lady then moves up and waits. She then waits a max of 5 min while she waits for her order. During that time she comments on how stupid people are that work fast food to how stupid the guy behind them ( me) looks in that small car ( 2004 Chevy Malibu). The lady gets her food and then starts laying into the attendant at the window. They do this for another 5 min... which at this point I start beeping at them. The stupid drunk ***** looks back at me and tells me to shut up. I lean out the window and utter the following, " Look lady if you don't want the cops to take you in right now for drunk and disorderly conduct I would recommend asking for forgiveness from that poor lady you were yelling at."
The lady in her SUV glared at me and said I had no proof that she was drunk. Which I just replied, " Look I can smell ya from here rummy." I then smiled to the attendant, " Right? You can smell it too?" The attendant just nodded and held her nose.
The woman looks at me and then starts spouting that she can talk to anyone any way she wants. I then grab my phone and start to dial. They head off. Right into a cop car.
We give our statements... they get the breathalyzer... and I got free food for a week from McDonalds.
BTW... I was calling my voicemail. I used to know the chief of police but he retired several years ago. ^_^
Wait now I am confused here... lets go over this slowly...dantheman931 said:
So if I go to a Japanese Food Restaurant... I should expect... Linguine with meatballs right?
And if I go to olive garden... I should expect....a Big MAC!
Wait... no... I think I will get this... just need time.
Had a guy once who wanted a set of tires for his car. Turned out we didn't have them (that part was my fault--I sold them without checking to see if we had them, inventory count notwithstanding), so I explained the situation, apologized, and sold him another set. At first he was okay, but all of a sudden he lit up and started screaming. And I don't mean normal, everyday screaming; I'm talking epic, holy-shit-call-a-priest type screaming, the kind that could peel varnish off a coffee table from 50 paces. I apologized again, but he would have none of it, and with every second that passed, the amount of time that he claimed to have been waiting magically increased. Eventually I figured out that (a) he was never going to accept my apology, and (b) he wasn't letting anyone else ahead of him in line, and in fact was beginning to frighten some kids that happened to be standing nearby, so I called a manager. The manager told me to call 911 (one of only three times I've had to do so in my lifetime), and the customer ended up being banned from the store for life. All over a set of tires.
I guess this story wasn't that funny, but it sure as hell stuck with me. I'm always surprised at the kind of shit that people are willing to blow out of proportion. But the good news is, I never saw him again, so at least the story has a (sorta) happy ending.
I guess this story wasn't that funny, but it sure as hell stuck with me. I'm always surprised at the kind of shit that people are willing to blow out of proportion. But the good news is, I never saw him again, so at least the story has a (sorta) happy ending.
I admit to never working in a Japanese restaurant in my long tenure in the business, however I did start out as a busboy for a local Chinese food restaurant, and we always had ground beef, AND people would ask for burgers. Not a bad business move to have some on hand, especially with the bar. And customers were not idiots for asking. Any great food joint is going to go above and beyond what customers expect of them, and if you ever look in the fridge or freezer of any restaurant, you're gonna see some shit that doesn't get use quite often, but it is there. Now, I wouldn't go to a hibachi restaurant "looking" for a burger, but if I didn't see anything else I liked, I might try to order one. And, if the people have it, they get my money. If they don't, they don't get squat.catboytrades said:
Burger ain't hard to make. Probably easier then half the other things they have to make. If they got some beef, they should cook it up. And if they don't, well, that man who just wanted a burger might not be coming back. Is that a good enough reason to keep some frozen ground beef in a freezer, or is that too much, because it's cheap and lasts a long time. Always be prepared for that one customer, guy.
I mean shit, imagine if they made that guy a burger, he'd probably go tell his friends, "Hey, I went to this Japanese restaurant, I didn't see much I liked but they were nice enough to make me a burger!". That's easy publicity.
I will concede that it's possible; I've never been to this restaurant of which you speak. However, I will say that your place must have been a giant rarity, because I have never in all my life heard of such a thing happening.chronobreak said:
I mean think about it. Dude walks into Japanese restaurant, orders a burger. The place happens to have some ground beef kicking around. What about a bun? Or ketchup? Or pickles? None of these items are typically served with fried rice and shrimp. Why would they keep all these things on hand just on the off-chance that someone who is unfamiliar with the concept of hitting up a hamburger restaurant if they're in the mood for a hamburger wanders in off the street? Even frozen ground beef will go bad eventually, probably quicker than you'd imagine, and the cost of keeping it around (and having it take up space for ingredients that you're infinitely more likely to need) would be somewhere in between impossible and retarded. If it's featured on the menu, that's one thing, but otherwise it's like walking into a Harley dealership looking for a jet ski, and then getting pissy when they can't sell you one.
This thread has now become my after-work [Gamestop] reading material, for it reminds me that I am not the only one who gets what can only be describe as the dumbest people on this earth,
Like I said, I work at Gamestop. Our big deal? We sell used games and allow trade ins [Not sure the UK equals]. Now, when we have a game on the wall for display, it's just the box, no game is inside on both New and Used games. All the disks are either behind the counter, or in our back room if we don't have the room for them. It's not uncommon that we get some people that trade in a massive collection of games [15+ games classifies as 'Massive' to me], cleaning out the games library at home and such. So, this one guy comes in about a year ago, and he's got a full-blown Duffel-Bag with him, jacked full of PS2 games. I got stuck with it, oh well, it'll take awhile. I pop open the first, as the guy asks to trade towards Store Credit. No disk inside the case, it happens, sometimes people misplace a game or two. Next one, no game, same with the one after that, after that, and after that one.
Me > "Sir, there are no games in any of the cases. We can not accept these cases on trade in."
Dumbass > "Why not?"
M > "Because these cases have no games inside them, there's nothing we can sell here."
D > "Bullshit, all the cases on your walls here have nothing in them either!"
M > "Sir, those cases were all traded with their respective games, which are either behind the counter, or in our back room until a customer purchases them." Okay, now we've crossed uber-dumb...
D > "I don't F***ing believe it, I was told over the phone to bring my stuff down for a trade in value, and now you won't give me one!"
So, now he walks over to the 360 wall and grabs the box for a new copy of Halo Wars and throws it on the counter.
D > "What do you call that? There's no game inside!"
I open the drawer right infront of me, pull out a sealed copy of Halo Wars, and for good measure I pull out the CD for the displayed copy of the game too and place them on the counter.
D > "What the f--- is this?
M > As I am holding the sealed copy of the game, "This is a new copy of Halo Wars," now I grab the CD for the display, "And this is the disk for that displayed copy."
He stormed out after that.
We also get prank calls all the time for Battle Toads [Game for the original NES, 1991]. My best comeback to one yet had to be...
"Let me check for a moment sir, one moment." *type randomly on the keyboard* "Okay Sir? It looks like it is coming out on the 9th of June." [6/9 on US calender...remove that / from there.] Their reply? "...Uh....*click*"
Another one of my favorite prank calls to us had to be from this one crazy women that was phone-stalking one of our Employees. She'd never come down in person...just kept calling looking for him like it was a dating phone-line. So, she called one day and I answered.
Me: "Thank you for calling Gamestop, this is Ethan, how I can I help you?"
Her: "Hi, is --- in today?" I recognized it was her now.
Me: Actually, he was transferred just recently to another store, perhaps I can help you instead?"
Her: "Nah, it's actually something personal, do you have the number to their new store?"
Me: "Certainly, one moment." I pulled out a piece of paper I had to write something on earlier today, but the ad on the front had a phone number. I give her the number on it.
Her: "Thank you so much, bye." *click*
My Co-Worker who she was stalking: "Was that who I think it was?"
Me: "Yup."
Co-worker: "...what number did you just give her?"
Me: "Number is from this ad for the City Morgue."
She never called again,.
I got more stories, I'll drum them up later.
Like I said, I work at Gamestop. Our big deal? We sell used games and allow trade ins [Not sure the UK equals]. Now, when we have a game on the wall for display, it's just the box, no game is inside on both New and Used games. All the disks are either behind the counter, or in our back room if we don't have the room for them. It's not uncommon that we get some people that trade in a massive collection of games [15+ games classifies as 'Massive' to me], cleaning out the games library at home and such. So, this one guy comes in about a year ago, and he's got a full-blown Duffel-Bag with him, jacked full of PS2 games. I got stuck with it, oh well, it'll take awhile. I pop open the first, as the guy asks to trade towards Store Credit. No disk inside the case, it happens, sometimes people misplace a game or two. Next one, no game, same with the one after that, after that, and after that one.
Me > "Sir, there are no games in any of the cases. We can not accept these cases on trade in."
Dumbass > "Why not?"
M > "Because these cases have no games inside them, there's nothing we can sell here."
D > "Bullshit, all the cases on your walls here have nothing in them either!"
M > "Sir, those cases were all traded with their respective games, which are either behind the counter, or in our back room until a customer purchases them." Okay, now we've crossed uber-dumb...
D > "I don't F***ing believe it, I was told over the phone to bring my stuff down for a trade in value, and now you won't give me one!"
So, now he walks over to the 360 wall and grabs the box for a new copy of Halo Wars and throws it on the counter.
D > "What do you call that? There's no game inside!"
I open the drawer right infront of me, pull out a sealed copy of Halo Wars, and for good measure I pull out the CD for the displayed copy of the game too and place them on the counter.
D > "What the f--- is this?
M > As I am holding the sealed copy of the game, "This is a new copy of Halo Wars," now I grab the CD for the display, "And this is the disk for that displayed copy."
He stormed out after that.
We also get prank calls all the time for Battle Toads [Game for the original NES, 1991]. My best comeback to one yet had to be...
"Let me check for a moment sir, one moment." *type randomly on the keyboard* "Okay Sir? It looks like it is coming out on the 9th of June." [6/9 on US calender...remove that / from there.] Their reply? "...Uh....*click*"
Another one of my favorite prank calls to us had to be from this one crazy women that was phone-stalking one of our Employees. She'd never come down in person...just kept calling looking for him like it was a dating phone-line. So, she called one day and I answered.
Me: "Thank you for calling Gamestop, this is Ethan, how I can I help you?"
Her: "Hi, is --- in today?" I recognized it was her now.
Me: Actually, he was transferred just recently to another store, perhaps I can help you instead?"
Her: "Nah, it's actually something personal, do you have the number to their new store?"
Me: "Certainly, one moment." I pulled out a piece of paper I had to write something on earlier today, but the ad on the front had a phone number. I give her the number on it.
Her: "Thank you so much, bye." *click*
My Co-Worker who she was stalking: "Was that who I think it was?"
Me: "Yup."
Co-worker: "...what number did you just give her?"
Me: "Number is from this ad for the City Morgue."
She never called again,
.I got more stories, I'll drum them up later.
Please do.Makon said:
Sadly, the only prank call I ever got was some asshat asking to be transferred to the dildo department. It was late and I was tired, or I would have come up with a better comeback than just hanging up on him. (But knowing Wal-Mart, I probably would have gotten fired for not transferring him.)
I got in a cab to go to work today.
Me: To the Mumtaz (literally means "excellent") newspaper offices plz.
Cabbie: Does it have to be "the excellent"? why not simply "the good"?
Me: -------____________-------
Me: To the Mumtaz (literally means "excellent") newspaper offices plz.
Cabbie: Does it have to be "the excellent"? why not simply "the good"?
Me: -------____________-------
If it's any consolation, nothing's changed. My time in retail was 30 years ago, working at a rural USA Radio Shack. Allowing for differences in local accents and technology, these sound much like the stories I used to tell my friends after work there.
Half the people we meet have below-average intelligence, after all.
Half the people we meet have below-average intelligence, after all.
I work in a call centre for Vodafone in the UK. They have the stupidest customers I have ever spoke to, including arrogant (You get the odd person wanting 12p refunded to their bank account) and crazy, my work mate had a customer that was convinced that "they" are after her and "they" are spying on her and what she rings/text.
Wouldn't you think the best way to get "them" off your trail is to not own a cell phone?qball8600 said:
Speaking of crazies, a lady in a wheelchair once came in and asked if we sold funnels. I asked her what kind she needed, figuring I'd just have to either (a) sell her one for any of a half-dozen automotive chemicals, or (b) point her toward the food-safe ones, but no. What she said was, "I need one I can douche with." She then spent the next ten minutes telling me all about her medical history in excruciating detail, things that would give Charles Manson the cold sweats. By the time she was done, I wanted nothing more than to take one of said funnels and pour a healthy dollop of drain cleaner into each of my ears.