"While it's correct that copies of Anno include three activations and that changing hardware may trigger the need for reactivation, the vast majority of Anno customers never encounter this scenario," the company said "On the rare occasion when a customer does need additional activations, Ubisoft customer service is available to quickly resolve the situation, and we encourage those customers to contact us directly so that we can ensure they are able to continue to enjoy their game."
Funny. My ISP and cell phone service make the same claim; yet whenever I call their respective service lines, it connects me to what sounds like a man talking broken English in a sandstorm.
But I'm sure Ubisoft's customer service got all the practice they never wanted after Assassin's Creed 2 was DDoS'd by amateurs.
bificommander said:
What irks me most about the whole deal with Ubisoft's DRM is how hypocritical it is. They package their PC exclusive titles (Setlers, Anno, HoMM) with the most obtrusive, annoying, damaging DRM systems on the market and claim that they do it because it's the only way to combat piracy and that their system totally works. And then once they announce a title like I Am Alive, they defend the decision not to make a PC version by saying it isn't commercially viable because all the PC gamers will pirate the game anyway...
Took the words out of my mouth.
Ubisoft doesn't have any faith in the PC market, yet they continue to try to force their PC customers to accept their crippleware in hopes that we will just agree to whatever insane demands they make of us.
From their perspective; their legitimate customers just need to be brought around to their line of thinking, and the problem is, that with this sort of DRM it is far too impractical for that to happen. Claiming a given incident is "rare" is misleading when the potential number of "rare" incidents is so high.
I'm all for fair business Ubisoft; if you make a good product I want to reward you for it so the next one is better or so that the number of options expands.
Yet, Ubisoft hasn't grasped this important, indisputable fact: Pissing off their REMAINING LEGITIMATE CUSTOMERS is far more dangerous to business than losing sales to piracy.
But they appear ready to go ahead with their "scorched Earth" market strategy.
