SaintWaldo said:
Show me a quote of him saying, "sorry for being a dick to half of you," or words to that effect, and I'll come down off the horse. Fair enough?
I'm sorry but i fail to see how Gabe Newell was a dick to you or any other PS3 user, he didn't say, "People who like PS3s are retarded," or anything to that effect. In that interview, which is available unedited on Youtube somewhere so you can see the words come out of his mouth, he talks about it being overly difficult to develop games for, which was and still is true, out of the current platforms available the PS3 is by far the least friendly to developers.
With the pc being their main platform, 360 sales being adequate and Steam creating generating a massive profit, you can understand why, Gabe, as a potential billionare saw the PS3 as a, "Waste of time."
Choosing to not develop on a specific console is not, "Treating your customers badly," it was a smart business at the time, but now they have the resources to create quality games for the platform. I don't personally know what Sony did to change Newell's mind (i'm assuming it was allowing them to use Steamworks) but i see no reason why he should need to apoligize, he didn't insult or harm anyone.