I think a lot of the peeps here are missing a very important point;
Everyone's been a jerk at some point.
I don't care how stalwart and sublime you think your online presence has been, at some point, just by nature of the fact that you're human, you've been a jerk to someone, knowingly or not. I really think that is the point the Developer is trying to get at here. Just because you're a jerk once or twice on the internet, doesn't mean you're the bile of the earth and should be exiled into the wilderness.
Does that mean people who lob insidious threats and regularly spew slurs/sexism/racism/bigotry/etc into chat should be encouraged? No, of course not. But there are lots of people I've seen and/or have known who've been VERY toxic, just on a casual level. I mean if you spend any amount of time on WoW you'll learn about how the shield player icon has come to represent a condom in the online community of WoW, and if a raid leader is dick enough he'll slap it over a player avatar he doesn't like to insinuate their parents 'should have used a condom' or they 'should have been aborted'. That's an entire online community, you can't ban that, and appalling rituals like that exist in every online community I've passed through.
So glass houses, sins, stones, be the change and all that. I for one respect the developers courage to stand up for compassionate practices, even if their PR rep did word it poorly.