The problem is the industry has a serious image problem with its user base. DRM, Day one / on disk DLC, microtransactions in everything, villification of the used game market, tactics to stop piracy that do more to make inconvienience legitimate buyers, and that's a short list of the more serious issues. So when sony comes out "here's the PS4, here's a lot of features you didn't want, the feature you might want isn't there, but here's our new streaming service," it's hard not to take the whole thing as Sony trying to cripple any market outside the immediate new releases, even if they have legitimate hardware reasons.
This was a time for humility, not dodging the issue while every forum poster ranted about system architechure or looked at us weird because we liked older games and didn't think the hardware would be supported forever. Even a simple statement such as "we will do all we can to keep the PS3 in circulation until some workaround can be done" or "we will offer credit for PS4 versions of PS3 games if they'd been bought digitally, or even if we find a patch for said game had been downloaded to your account" would go a long way to avoid making it look like the issue is legitimate, not a result of turning a dumb decision into a corporate cash grab.