I understand it just fine. I just find it perplexing that you take something as admittedly annoying as a staff member inflexibly sticking by the written rules as a dismissal of you as a person or an attempt to run away from a problem, or as you said yourself:DANGER- MUST SILENCE said:Yeah, you're not really understanding the context this is happening in.
it's essentially no different from "fuck off"
Vern5 said:This kind of phrase: "I don't mean to be rude, but..." immediately followed up by a rude statement.
If you're going to be rude then be rude. I say harmful and inappropriate things all the time but, unless I'm in sarcasm mode, I always mean what I say. The amount of inherent deceit that goes into crafting a statement that "Doesn't mean to do the thing it's totally going to do" is disgusting to me. It reveals a personality that is both cowardly and treacherous.
While I agree that many customers are entitled jerks that abuse their role in a capitalist based economy. That's what the rights and powers of a customer are. As a customer, I have the ability to decide what business lives and what business dies. What people keep their jobs and what people lose their jobs. I like all customers have the authority to decide who makes a living and who doesn't. It's honestly nothing to be that surprised or upset about. People with any kind of power are always going to abuse it. Why? Because if someone doesn't someone else will for their personal gain. And like everyone else, I sure as hell care more about myself than I do about others.Varrdy said:"The Customer Is Always Right!"
Whoever came up with that fucking doozy obviously never worked in any kind of sales or service role! In my previous job the "customer" was largely an arrogant, entitled dickhead.
My favourite was the one who thought it was acceptable to call at 16:55 (we closed at 17:00), ask for something that didn't actually exist and demand it was delivered NOW! Apparently this non-existent type of cable was critical to the whole project they were working on and if we didn't deliver then he would lodge a formal complaint and, as many have threatened when they were told "no", take their account (which represented about 2% if our turnover, tops) elsewhere. That basically translates to "I screwed-up but, as I am a former electrician who now wears a tie and am therefore full of my own self-importance, I cannot admit this as it would make me look bad. Therefore I will pass the blame neatly onto the wholesaler."
He was "very angry" that he had to accept something similar (and actually existed) and had to go fetch it from another, bigger branch that refused to deliver it. Apparently "The same-day delivery cut-off is mid-day, you refuse to pay carriage charges and the van-drivers have homes and families to get to!" was not acceptable.
The upside of that armpit of a job was that it has made me extremely tolerant and patient with sales and service staff.
I agree. What customers really want is an experience. That's what we should really be selling. And Jar-Jar. Because if we can make him work, it'll all sort of gel together and rhyme.TopazFusion said:For the past month or two, the word "narrative".
Everything is a "narrative". Everyone is "spinning a narrative".
Narrative narrative narrative.
Heh. That reminds me of when my dad lost his temper at my friend and me in a supermarket. He said "if you two don't shut up, I'm going to throw a wobbly in a minute". My friend, always quick on his feet, immediately said "wobble, wobble!" and my dad broke down into fits of giggles.Not The Bees said:(...)And because of that people just decide that they can just pat me on the head and go "wubbble wubble wubble" at me. At least, that's what I hear.
And it drives me nuts. And what's worst? I know that I am cute. I may not be beautiful, or even all that pretty, but I am cute, and it makes me appreciate the phrase, to cut my nose off to spite my face. Fuck cute.
Ew, gross. Where does that term "pissbaby" even come from??? Do we wanna know?! D:Eclipse Dragon said:"Pissbaby" and "Butthurt"
Especially when it's accompanied by a point that's trying to make sense.
It kind of discredits everything that comes before or after in my head.
The one who did it was living in an age where sales people were total jerks with superiority complex and treated the consumers with total ingratitude ("you should be grateful we bother to sell you our excelent products"), and saw the chance of getting more consumers by being much nicer than the competition. That was about 100 years ago...Varrdy said:"The Customer Is Always Right!"
Whoever came up with that fucking doozy obviously never worked in any kind of sales or service role! In my previous job the "customer" was largely an arrogant, entitled dickhead.
My favourite was the one who thought it was acceptable to call at 16:55 (we closed at 17:00), ask for something that didn't actually exist and demand it was delivered NOW! Apparently this non-existent type of cable was critical to the whole project they were working on and if we didn't deliver then he would lodge a formal complaint and, as many have threatened when they were told "no", take their account (which represented about 2% if our turnover, tops) elsewhere. That basically translates to "I screwed-up but, as I am a former electrician who now wears a tie and am therefore full of my own self-importance, I cannot admit this as it would make me look bad. Therefore I will pass the blame neatly onto the wholesaler."
He was "very angry" that he had to accept something similar (and actually existed) and had to go fetch it from another, bigger branch that refused to deliver it. Apparently "The same-day delivery cut-off is mid-day, you refuse to pay carriage charges and the van-drivers have homes and families to get to!" was not acceptable.
The upside of that armpit of a job was that it has made me extremely tolerant and patient with sales and service staff.
Just answer: Yes, an opinion supported by facts.Malpraxis said:"Well that's just your opinion."
When we're discussing facts. It specially gets me when someone posts something ridiculous on Facebook as a fact, and I have to be "that guy" that tells them to stop being stupid and post definitive evidence that they're wrong. "No, it's not my opinion that chemotherapy is not the spawn of satan, literally every children that ever had cancer would be dead if it weren't for it, I hope you never reproduce you cum filled bubblehead of a person".
Okay, I need to cool off now.