Worst origin horror story yet!

[Daverson]

Legal action sounds like the right thing to do in this kind of situation. There's a law in almost every country against this sort of thing.

EA tech support are absolutely awful. I had to deal with them back when they were using that online authentication DRM (secuROM, I think - it must have been 2 or 3 years ago, now I think about it), all I needed to know was what ports where needed for online activation, all I got from EA was "it's not our problem, go talk to secuROM", which is all good and fine, but SecuROM only dealt with devs that are interested in adding their DRM to software, they didn't have a tech support method. Long story short, didn't get any resolution and could activate the software until I got off the university network, which about 3 months later. Last time I ever brought anything from EA unless it was seriously discounted...

 

[Vivi22]

I also think freezing/banning an account of a troll is appropriate until facts can be established.

Assuming the account in the OP is accurate, then they didn't ban the account of a troll. They banned the account of someone who they stole from and refused all attempts he made at letting them rectify the situation in a civil manner. Again, assuming the account is accurate.

Obviously we can't gauge how civil he was or wasn't when he contacted support, but enough stories have been popping up like his to lead me to believe that people being charged multiple times is surprisingly frequent. And regardless of how he conducted himself, they didn't have any right to suspend his service because he swore at them, unless they stuck yet another crazy clause in the Origin TOS. As someone who's worked in call centres before for other businesses, you would never suspend someone's account for swearing at you. Not only does that mean you've charged them for a second copy they can't use, but now you've suspended their ability to play the copy they legitimately wanted and already paid for. And for what? Because they hurt someone's feelings?

And where do you get this idea that they should ban his account until facts are established? If they can't spend two minutes looking at his transaction history and see he was charged twice for the same game then they have much bigger problems than just overcharging people. Because it should be a simple matter for someone at their support center to just look it up and see the multiple charges and confirm his story. No banning needed.

Sorry, but if there's any truth in this story at all then EA handled the situation poorly to say the least. Not that I would expect any better from EA though honestly.

 

[MammothBlade]

A little politeness goes a long way...

There are other ways to get around stupid bureaucracy other than shouting obscenities. I suspect that person's idea of "calmly" telling people is a bit excessive.

Still, EA should not ban people from accessing legitimately purchased games because they upset some jobsworth employee.

 

[Little Duck]

I think I hear a court case happening. And if not why not? Anyyway, I'm happy to use it so long as I can play my games. Fact of the matter is it A) isn't on mac and B) most of the games I own on it (the sims, spore) are mac friendly. This. Is. Annoying.

 

[EternalFacepalm]

regarding the photo: the superviser was a jerk regarding the refund, but the guy tottaly deserved his ban, due to his foul mouth... what do we learn from this? do not piss peaople off in high places, or at leas the ones, that have power over your account full of games,

They have no right to do so. Him being pissed off is something support should be able to deal with. Although swearing may not have been necessary, his position and his reaction is completely understandable. The support "peaople" simply weren't doing what their job was: SUPPORTING.
Closing down his account after charging him twice, is simply stealing $120. He doesn't even get the game he paid for.
Now of course, I don't know if it's true. But this case has been reported so many times, it's very likely that this did happen.

 

[Ickorus]

Spoiler: I'll just leave this here.

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EA really have some of the worst support i've ever seen, do you think they make them go through some sort of incompetent wanker screening test before they hire them?