ThyNameIsMud said:
they do [https://support.google.com/youtube/answer/3037019?hl=en]! There's always a chance for an issue which is why the help page exists, we've had ours since 2007.
I'm also unclear as to what your issue is, the video player doesn't do any filtering on browsers as we've tested on all the popular devices and browsers. If you're having a specific issue please feel free to drop us a line [/contact/subject/tech] and I'll be happy to work with you to get it resolved.
-Mud
First of all, those help issues are unrelated to the problem here. Which is fine. I'm not here to win an argument. My point is simply this: I watch videos on sites when the work I have to do amounts to "click to play." Not, "click to go to another page and reconfigure my browser." I don't run this site, so I don't care what your policy is. You guys obviously decide in the end because you pay the bills. I'm just not going to do extra work, and suggesting extra work be performed on the viewer's part is unreasonable when pretty much all competition doesn't have this problem.
My personal problem is that these videos don't work. They don't work at home, where I use Chrome, and they don't work at my job, where I use Firefox. I understand temporary outages, like the Youtube help link above talks about. Typically, said outages don't last from the time I get home from work to the lunch break of the next day.
My other problem is this quote, which is either now removed by Kross, or didn't post properly to this thread, but certainly is in my inbox:
We're certainly working towards eliminating useability issues so people don't need to troubleshoot the video player. I am however extremely flattered at the comparison between Google's development team and our own, and hope that the need to use the help page will significantly diminish as we shake out the last few display issues. Thanks for your understanding and gracious patronage! <3
Like I said, I'm not trying to win an argument with anyone. I'm certainly not trying to make out anyone as a bad guy. But I'm also frustrated, and I'm allowed to be frustrated, and frankly, 'frustrating' is a word I'd use as a descriptor for this site, so forgive me if my post is not littered with praises and sunshine in addition to my issues. That being said, I've been a member for quite some time and I don't appreciate the sarcasm above. I'm not an idiot, and whether I've been a member of publisher's club or not (I haven't), I've watched many, many ads in my years spent here which certainly makes me a customer. I don't get sarcastic with customers that are unhappy with me, because that's unprofessional. But, this is the internet, I guess the standards are different.
I'm also well aware that this is not what this topic is about, so I've said my part. Good luck with working out the issues.