At this point in this forum's life history, I think it's safe to say that every possible approach to moderation has been tried, by different consecutive administrations, with varying degrees of success (or sometimes no success at all).Nick Calandra said:So the thing with moderation, at least for me, is that as long as things stay civil and people aren't making personal attacks, or threats, or you know, saying very clearly obvious things that you shouldn't say, I leave it alone.
I think civil discourse has really taken a hit from social media and people not being able to discuss different ideas without getting dogpiled or attacked. That's where Kyle and I very much disagreed with one another, because he wanted to literally "teach" people to think the right way, which is always going to take you down a path of people thinking "you're better than them and they're wrong because I'm always right".
That's not how you moderate a discussion, and if you're going to have a forum, people need to be able to speak their mind. But it's a private forum, and we make the rules, so technically, yes. If I don't like something you say I can sure as hell ban you for whatever reason I want and there's nothing you're going to do about it, but if I do that then what's the point of having a forum unless you just want it to be an echo chamber.
I don't step in until things either are taken too far, or people make a personal threat, or insult against someone because that shows me they're incapable of having a civil discussion and that's not the kind of people I want in this community. I'll still treat it on a case by case basis, but yea, the average age of someone reading The Escapist is like 25-34, so if by that point you can't discuss something without making an ass of yourself, then you're probably not gonna fit in our community.
With all that said, people do seem to forget forums are private and by that nature, free speech isn't a thing on these things. It's a privilege to speak on a private forum, or any private setting. Some moderators take that too far to do exactly what I said, remove anyone they disagree with, but if you want a true discussion forum with people from all different backgrounds and ideals, then you're probably not going to run a forum that way.
As you say, we've had the jackbooted and ironfisted approach with the likes of Kyle and other predecessors. That didn't work for the reasons you mentioned; it becomes too oppressive, the userbase is trimmed ruthlessly, and it leads to an echo chamber.
But we've also had your approach as well. The "please be civil" / "no personal attacks" / "don't be a jerk" approach, where everything else is fair game.
The problem with this - and we've seen this manifest itself time and time again - is that certain users have developed ways of getting around this. In particular, through the use of extreme and excessive passive-aggressiveness.
The comment has been made, by many a user, that the passive-aggressiveness that permeates here, is actually more annoying and more off-putting than just letting everyone jump straight to full-blown insults. And with the way the rules are worded, and the way the passive-aggressiveness is usually crafted, it often flies under the radar most of the time.
I think your approach to moderation is one of the better ones, but please keep in mind the pitfalls that have befallen previous site admins. The passive-aggression on this forum often seems to take them by surprise.