Having been able to play the game I have to say that when you can play, its totally addictive, forget about the DRM and server issues, this is an awesome game. Me and a few friends have tons of projects to build regions and play together. And no I have not been payed to say that, its just my honest opinion as a long time player (since simcity the first like a lot others)
So about those server issues...I am in the it business and I can totally understand whats going on! No matter how well you plan and try to make your launch perfect its almost impossible to get sizing right when its a new game, new product. Yeah you can say "throw as many resources you can at it" but sometimes it just doesn't work. I have seen that happen and you struggle trying to find solutions and installing servers in hours instead of day.
Shitty servers? From the look if it they are using Amazon EC2 so they are totally into the cloud. Most likely the ones who have been cutting on the cost are upper management and now they are going back to their admins begging for them to solve the problem. Funny thing is, probably someone over there is saying "we told you".
**expecting a storm of throlling on my post**