It was about 6 years ago, at Northumbria Uni. A large part of the problem was that it was a distance learning course that wasn't appropriate to distance learning (Surveying MSc - quite a few unis do offer this or similar as distance learning, but I chose Northumbria because I'm local). It could maybe be made appropriate, but it felt very much like a bolt-on to the on-campus equivalent that no one had thought much about beyond How can we increase these student numbers? (I couldn't do the on-campus one because I work full-time so I needed to do the one over two years).When did you do your course and what sort of institution (e.g. ancient / redbrick / plate glass / post-92) if you don't mind me asking?
Everything you say chimes pretty much with my experience (and yes, Northumbria do seem to be developing the campus a lot - all the time!)