Draech said:
Essentially a fan scorn is a destructive force to your sales beyond the one sale they represent.
I'd generally agree with that. "Fans" are getting rather out of hand with the score bombing and wild overstatement of hatred whenever something changes in a beloved franchise. It can be very difficult to separate "fans" from zealous detractors sometimes.
I can only speak to ME3 since I'm entirely unfamiliar with DMC, but that was a case of bad behavior on both sides. Bioware (along with a nice basting of EA) released a shoddy, slapdash conclusion to a prize IP. Dubious production values and questionable decisions that seemed to directly contradict previous statements were on display. This prompted a violent and exaggerated fan backlash, which Bioware initially responded to like a bunch of unprofessional twats. Thus, the circle of hatred was formed. In this particular case I'm more likely to put the lion's share of the blame with Bioware, as it's a smaller body of people and one that we should generally expect will behave in a professional manner when controversy arises. "Fans" are very difficult to police. It's a nebulous organization at the best of times, held together by only the most incidental threads of common purpose. There are people on this forum who agreed with me 100% on the ME3 issues whom I'd cross the street to avoid were I ever to encounter them in real life.
If you wait for "fans" as a collective to get their shit together, you'll be waiting forever. There will always be a demographic that behaves in an unruly fashion, and they will often be the loudest and most persistent. We can, and should, expect more from the companies. I was incredibly disappointed with Bioware's initial reaction to the ME3 controversy, and I've been an admirer of that company for many, many years. Far more disappointed than I ever could have been with just a bad game. Mass Effect is now considered to have one of the most broken bases in all of gaming, perhaps all of creative fiction...and IMO that shit is almost squarely on how Bioware chose to play their first hand.
As to the state of gaming journalism...it's a wreck, we all know that.
As to "gamer entitlement"...those who hold the rights to successful IPs are well advised to remember what made the IPs successful in the first place, and to treat the fans who pay their salaries with respect, if not necessarily giving in to overt fan service at every opportunity. And fans would be well advised to remember that the reason they became fans in the first place is they liked what these people were doing, and to give them some leeway to make mistakes. Creativity is not a binary process. You can't just turn on the "awesome" valve and rake in acclaim. Sometimes you will shit the bed.